Teleperformance Work From Home Jobs for Trainer/ Quality Analyst Role. Any Graduate,12 Pass candidates can apply for the post.
Table of Contents
Teleperformance Work From Home Jobs – Overview
- Company – Teleperformance work from home
- Role – Trainer/ Quality Analyst
- Qualification – Any Graduate,12 Pass
- Experience – 0-3 Years
- Location – Remote ( Work From Home)
- Salary – 2.5 LPA – 5 LPA
ABOUT Teleperformance COMPANY
Teleperformance is a global leader in customer experience management and outsourcing solutions. With a presence in over 80 countries, Teleperformance provides a wide range of services, including customer support, technical support, sales, and back-office operations, to businesses across various industries. They leverage technology, multichannel communication, and a skilled workforce to help companies deliver exceptional customer service and improve operational efficiency. Teleperformance plays a vital role in enhancing customer satisfaction and loyalty for its clients while simultaneously driving business growth through its comprehensive outsourcing services.
Teleperformance Work From Home Jobs – Roles & Responsibilities For Trainer
- Conduct new hire training and soft skills / Negotiation skill training
- Should complete monthly cyclic activities including refresher training, update training and PKT
- Sensitize to training needs / understand learning requirements of different learning groups
- Liaison with the Quality and Operations to identify, screen and execute process improvement plans
- Ability to execute training tasks / assignment on short notice
- Interested to deliver and contribute towards process improvement
- Take accountability for new hires performance during the OJT period, including attrition.
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Teleperformance Work From Home Jobs – Skills Required for Trainer
- Customer Service
- Good analytical skills
- Must be very good with data representation
- Must be very good with MS Excel
- Time Management
- Ability to multi-task
Teleperformance Work From Home Jobs – Roles & Responsibilities For Quality Analyst
- Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
- Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
- Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.
- Will be responsibility to meet Quality related service level monthly
- Randomly monitor calls to ensure Client/TP standards are maintained.
- Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement
- Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.
- To work together as a team and achieve the targets set by clients
- Need to be flexible and motivate the team at regular intervals.
Teleperformance Work From Home Jobs – Skills Required for Quality Analyst
- Good analytical skills
- Ability to do multi-task
- Ability to work well in and promote a team environment
- People Management skills
- Good communication skills are required.
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HOW TO APPLY FOR Teleperformance Work From Home Jobs 2023 ?
To apply for the Teleperformance Work From Home Jobs – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Trainer ( Remote Work From Home )
ROLE- Quality Analyst ( Remote Work From Home )
Teleperformance Work From Home Jobs – Frequently Asked Question?
What is the Teleperformance work from home selection process ?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2.5 LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
