CGS Mega Walkin Drive For Technical Support Engineer Role. 12 pass, Any graduate Candidate can apply for the post.
Table of Contents
CGS Mega Walkin Drive – Overview
- Company – CGS Walkin
- Roles – Technical Support Engineer
- Qualification – 12 pass, Any graduate
- Location – Hyderabad/Secunderabad
- Work Experience – 0 – 3 years
- Salary – 1.5LPA- 2.5LPA
ABOUT CGS COMPANY
CGS (Computer Generated Solutions) is a global technology company that specializes in providing business applications, outsourcing services, and learning solutions to a wide range of industries. Headquartered in New York City, CGS has a global presence with offices and delivery centers in North America, Europe, Asia, and South America. The company offers a comprehensive suite of services, including managed IT services, business process outsourcing, eLearning and training solutions, and technology consulting. CGS focuses on leveraging technology to help businesses streamline their operations, improve customer experiences, and achieve their goals. With a commitment to innovation and customer satisfaction, CGS plays a pivotal role in assisting organizations in adapting to the digital age and maximizing their technology investments.
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CGS Mega Walkin Drive – Roles & Responsibilities For Technical Support Engineer
- Issue Resolution: Technical Support Engineers diagnose and troubleshoot technical problems reported by customers or end-users. They work to identify the root causes of issues and provide effective solutions, whether through remote assistance, phone support, or on-site visits.
- Customer Assistance: They assist customers in understanding and using products or services effectively. This includes providing step-by-step guidance, answering technical questions, and helping customers navigate software or hardware.
- Product or Service Knowledge: Technical Support Engineers need to have a comprehensive understanding of the products or services offered by their company. They should be able to provide accurate information, explain features, and guide customers in using the products or services.
- Documentation: Maintaining accurate and organized records and documentation is crucial. This includes creating technical reports, documenting troubleshooting steps, and ensuring that all customer interactions are well-documented for future reference.
- Escalation Management: When a technical issue cannot be resolved at the initial support level, Technical Support Engineers escalate the problem to higher-level support or specialized teams within the organization. They coordinate and communicate with these teams to ensure timely issue resolution.
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CGS Mega Walkin Drive – Skills Required For Technical Support Engineer
- Technical Proficiency: A deep understanding of the products, software, or services they support is crucial. This includes knowledge of troubleshooting techniques, operating systems, hardware components, and relevant software applications.
- Problem-Solving Skills: Technical Support Engineers must be adept at identifying, analyzing, and solving technical issues efficiently. They need to think critically, diagnose problems accurately, and develop effective solutions.
- Communication Skills: Effective communication, both written and verbal, is essential. Technical Support Engineers need to explain complex technical concepts in a clear and understandable manner to customers who may have varying levels of technical expertise.
- Customer Service Skills: Strong customer service skills, including patience, empathy, and active listening, are essential. Technical Support Engineers should be able to handle customer inquiries and issues professionally and maintain a positive customer experience.
- Adaptability and Learning: The technology landscape is constantly evolving. Technical Support Engineers must be adaptable and willing to learn about new products, updates, and emerging technologies to stay current in their field.
HOW TO APPLY FOR THE CGS Mega Walkin Drive ?
To apply for the CGS Mega Walkin Drive Interview Candidate need to walk in to the Venue that is given below.
FOR Hyderabad/Secunderabad LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Technical Support Engineer |
| Experience | 0 – 3 years |
| Contact | N.Gowthami (Hr) ( 9493117650 ) |
| Date | 10th October – 13th October |
| Time | 11.30 AM – 2.00 PM |
| walk-in Address: | H NO.2-91/B/12 and 2-91/B/13 SSV Sai Emerald Survey No.21/P,Khanamet, Hyderabad , Hyderabad, Telangana, India |
| Email id : | [email protected] |
CGS Mega Walkin Drive – Frequently Asked Question?
What is CGS Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for freshers?
The average of 1.5LPA- 2.5LPA is based on the reports of Glassdoor and Ambition Box.
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