Naviga off Campus Recruitment 2023 for Technical Support Engineer Role . BSc in Information Technology Candidates can apply for the post.
Table of Contents
Naviga off Campus Recruitment 2023 – Overview
- Company – Naviga
- Role – Technical Support Engineer
- Qualification – BSc in Information Technology
- Experience – 0-2
- Location – New Delhi
- Salary – 3-4 LPA
ABOUT Naviga COMPANY
Naviga is a global technology company that specializes in providing software solutions for media companies, particularly those in the publishing and broadcasting industries. Naviga’s software and services help media organizations streamline content creation, distribution, and monetization processes. They offer a range of solutions for managing content, advertisements, subscriptions, and audience engagement. Naviga plays a crucial role in assisting media companies in adapting to the digital landscape, optimizing their operations, and effectively reaching their audiences across various platforms.
Naviga off Campus Recruitment 2023 – Roles & Responsibilities For Technical Support Engineer
- Issue Resolution: Technical Support Engineers diagnose and troubleshoot technical problems reported by customers or end-users. They work to identify the root causes of issues and provide effective solutions, whether through remote assistance, phone support, or on-site visits.
- Customer Assistance: They assist customers in understanding and using products or services effectively. This includes providing step-by-step guidance, answering technical questions, and helping customers navigate software or hardware.
- Documentation: Technical Support Engineers create and maintain documentation, such as knowledge base articles and troubleshooting guides. This documentation helps customers and internal teams find solutions to common technical issues independently.
- Escalation Management: When a technical issue cannot be resolved at the initial support level, Technical Support Engineers escalate the problem to higher-level support or specialized teams within the organization. They coordinate and communicate with these teams to ensure timely issue resolution.
- Product Feedback: Technical Support Engineers often serve as a bridge between customers and the product development team. They collect and provide feedback on product defects, feature requests, and improvements, helping to shape the product’s future development.
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Naviga off Campus Recruitment 2023 – Skills Required
- Technical Proficiency: A deep understanding of the products, software, or services they support is crucial. This includes knowledge of troubleshooting techniques, operating systems, hardware components, and relevant software applications.
- Problem-Solving Skills: Technical Support Engineers must be adept at identifying, analyzing, and solving technical issues efficiently. They need to think critically, diagnose problems accurately, and develop effective solutions.
- Communication Skills: Effective communication, both written and verbal, is essential. Technical Support Engineers need to explain complex technical concepts in a clear and understandable manner to customers who may have varying levels of technical expertise.
- Customer Service Skills: Strong customer service skills, including patience, empathy, and active listening, are essential. Technical Support Engineers should be able to handle customer inquiries and issues professionally and maintain a positive customer experience.
- Adaptability and Learning: The technology landscape is constantly evolving. Technical Support Engineers must be adaptable and willing to learn about new products, updates, and emerging technologies to stay current in their field.
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HOW TO APPLY FOR Naviga off Campus Recruitment 2023 ?
To apply for the Naviga off Campus Recruitment 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Naviga company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role – Technical Support Engineer (New Delhi Location)
Naviga off Campus Recruitment 2023 – Frequently Asked Question?
What is the Naviga selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3-4 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
