Rackspace Technology Careers, Work from Home for Support Technician I Role .Regional equivalent to High School Diploma Candidates can apply for the post.
Table of Contents
Rackspace Technology Careers, Work from Home – Overview
- Company – Rackspace Technology Work from Home
- Role – Support Technician I
- Qualification – Regional equivalent to High School Diploma
- Experience – 1-2years
- Location – Remote ( Work From Home)
- Salary – 3 Lpa – 5 lpa
ABOUT Rackspace Technology COMPANY
Rackspace Technology is a leading global technology solutions provider that specializes in cloud computing and managed services. With a history dating back to 1998, Rackspace has earned a reputation for helping businesses navigate the complexities of the digital landscape. The company offers a wide range of services, including cloud management, data analytics, cybersecurity, and application development, designed to support organizations in their digital transformation efforts. Rackspace Technology is known for its customer-centric approach, providing expert guidance and support to optimize cloud infrastructure and maximize the efficiency and security of IT environments. They enable businesses to focus on their core objectives while Rackspace takes care of the technological complexities.
Rackspace Technology Careers, Work from Home – Roles & Responsibilities For Support Technician I
- Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing
- Secure, administer, and improve customer technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issues
- Troubleshoot monitoring alerts and create tickets accordingly
- Escalate support requests according to escalation procedures
- Second rollover point for inbound customer calls
- Perform incident management identification, assist in managing and escalation
- Ensure adherence to customer & SLA commitments
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Rackspace Technology Careers, Work from Home – Skills Required
- Basic understanding of SSL & DNS
- Basic understanding of Active Directory for Windows specialization
- Prefer basic understanding of patching – documents changes based on requests for change
- Prefer basic ability to apply change control procedures
- Prefer familiarity with basic cross platform troubleshooting tasks
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HOW TO APPLY FOR Rackspace Technology Careers, Work from Home ?
To apply for the Rackspace Technology Careers, Work from Home – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Rackspace Technology company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role – Support Technician I–(Remote )
Rackspace Technology Careers, Work from Home – Frequently Asked Question?
What is the Rackspace Technology Work from Home selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 Lpa – 5 lpa for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
