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Teleperformance Careers, Work from Home Jobs in India

Teleperformance Work from Home is hiring Quality Analyst . Any Graduate candidate can apply for the post.

Complete details are given below:-

  • Company – Teleperformance Work from Home
  • Role – Quality Analyst
  • Qualification –Any Graduate
  • Experience –0-3
  • Location – Remote (Work From home)
  • Salary –3 LPA – 5 LPA

ABOUT COMPANY

Teleperformance is a global outsourcing company that specializes in providing customer experience management, technical support, and other business process outsourcing (BPO) services. Here is some information about Teleperformance:

  1. Company Overview: Teleperformance is one of the world’s leading BPO service providers. The company was founded in 1978 and has since grown to have a significant global presence, operating in over 80 countries with a large network of contact centers.
  2. Services Offered: Teleperformance offers a wide range of services to help businesses manage their customer interactions and improve customer satisfaction. These services include customer care, technical support, sales and marketing, order processing, back-office support, and more. Teleperformance caters to various industries, such as telecommunications, technology, e-commerce, healthcare, finance, and travel.
  3. Customer Experience Management: Teleperformance focuses on delivering exceptional customer experiences on behalf of its clients. The company emphasizes the importance of understanding customers’ needs, providing personalized solutions, and exceeding expectations. Through its customer experience management services, Teleperformance helps businesses build strong customer relationships and enhance brand loyalty.
  4. Multichannel Solutions: Teleperformance recognizes the importance of engaging customers through various channels. The company offers multichannel solutions, allowing customers to interact through voice, email, chat, social media, and other digital channels. This helps businesses meet customers’ preferences and provide a seamless and consistent experience across multiple touchpoints.
Teleperformance Careers, Work from Home Jobs in India
Teleperformance Work from Home s Hiring Quality Analyst

What You Will Be Doing As Quality Analyst

  • Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
  • Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
  • Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.
  • Will be responsibility to meet Quality related service level monthly
  • Randomly monitor calls to ensure Client/TP standards are maintained.
  • Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement
  • Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.
  • To work together as a team and achieve the targets set by clients
  • Need to be flexible and motivate the team at regular intervals.
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Skills Required for the Quality Analyst

  • Quality Assurance and Testing: A Quality Analyst should have a strong understanding of quality assurance principles and testing methodologies. This includes knowledge of software testing processes, techniques, and tools to ensure that products or services meet defined quality standards.
  • Attention to Detail: Having a keen eye for detail is essential for a Quality Analyst. They need to carefully review and analyze products, processes, or services to identify defects, inconsistencies, or areas for improvement. Paying attention to even the smallest details helps maintain high-quality standards.
  • Analytical and Problem-Solving Skills: Quality Analysts should possess strong analytical and problem-solving abilities. They need to analyze data, identify patterns or trends, and draw meaningful insights to make informed decisions. Additionally, they should be capable of identifying root causes of quality issues and proposing effective solutions.
  • Communication Skills: Effective communication is crucial for a Quality Analyst to collaborate with cross-functional teams, report findings, and provide feedback. Strong written and verbal communication skills enable clear and concise documentation of quality processes, test plans, and defect reports. They should be able to communicate complex information in a simple and understandable manner.
  • Process Improvement: Quality Analysts often play a role in process improvement initiatives. They should have knowledge of process improvement methodologies, such as Six Sigma or Lean, to identify areas of inefficiency and recommend process enhancements. Being able to analyze workflows, identify bottlenecks, and propose solutions for process optimization is valuable.

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HOW TO APPLY FOR Teleperformance Work from Home 2023 ?

To apply for the Teleperformance Work from Home 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

  • Click on the “Apply here” button provided below. You will be redirected to Teleperformance Work from Home company official career page.
  • Click on “Apply Online”.
  • If you have not registered before, create an account.
  • After registration, login and fill in the application form with all the necessary details.
  • Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  • Provide accurate information in your application.
  • Verify that all the details entered are correct.
  • Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Quality Analyst-Remote (Work From home)

Click Here to Download Previous Year Placement Exam Questions Papers for TCS, Infosys, Wipro, Cognizant and more along with detailed solution.
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Teleperformance Work from Home – Frequently Asked Question?

What is the Teleperformance Work from Home selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3 LPA – 5 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.

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