Exciting Opportunity: Porteck Hiring Voice Process -2023

Join Porteck as a Voice Process ROLE .12+ candidate can apply for the post.

Table of Contents

• ABOUT COMPANY
• What You Will Be Doing As Customer Care Executive
• What You Will Be Doing As Sales Officer?
• Skills Required for the job
• HOW TO APPLY FOR THE WALK IN INTERVIEW?
• DCB Bank – Frequently Asked Question?
• DISCLAIMER:

Complete details are given below:-

• Company – Porteck (Walk in)
• Role –Voice Process
• Qualification – 12+
• Experience –0-2
• Location –Noida
• Salary –1.75 – 2.25 LPA

ABOUT COMPANY

Larry Lam founded Portek in 1988, initially focusing on port engineering and crane upgrading services. He saw an opportunity to provide services for and to market Bromma spreaders in the midst of rapid growth and expansion of the port business and of PSA Singapore. Thus Bromma Far East and at the same time Portek Systems were formed. Spurred on with 20%-30% growth each year, they expanded to provide port engineering support activities. As the company took on larger and larger projects, they became a contractor for used and surplus equipment which they relocated, sold and leased to third parties. In the late 1990s, Portek offered investment of their equipment in exchange for equity in the ports. Thus forming their evolution into port operations as a key business operation.

What You Will Be Doing As Voice Process

• Customer Interaction: Engaging in phone conversations with customers to address their inquiries, concerns, or requests. This includes providing information, troubleshooting issues, resolving complaints, or offering support.
• Call Handling: Managing inbound and outbound calls efficiently and effectively. This involves answering calls promptly, greeting customers professionally, and adhering to call handling protocols or scripts.
• Problem Resolution: Identifying customer issues or concerns and working towards resolving them. This may involve troubleshooting technical problems, coordinating with different departments or teams, or escalating complex issues for further assistance.
• Information Retrieval: Accessing relevant customer information, account details, or product/service knowledge to provide accurate and personalized responses. Utilizing computer systems or databases to retrieve customer data and update information as necessary.
• Documentation: Documenting customer interactions, inquiries, and solutions accurately in designated systems or databases. Recording relevant details such as call summaries, resolutions, and any follow-up actions taken.
• Quality Assurance: Adhering to quality standards and call monitoring procedures. This may involve participating in quality assessment programs, evaluating call recordings for compliance and service excellence, and implementing feedback for continuous improvement.
• Customer Service and Satisfaction: Striving to deliver exceptional customer service and ensure high customer satisfaction. Displaying professionalism, empathy, and patience while addressing customer needs and concerns.
• Adherence to Policies and Procedures: Following established policies, guidelines, and procedures while handling customer interactions. This includes maintaining confidentiality, adhering to security protocols, and complying with regulatory requirements.

Skills Required for Voice Process

• Empathy and Patience: Displaying empathy and patience is crucial in a voice process role. Customers may be frustrated, confused, or upset, and it’s essential to remain calm, understanding, and patient while addressing their concerns. Empathy helps to establish rapport and build trust with customers.
• Excellent Verbal Communication: Strong verbal communication skills are fundamental as you’ll be primarily interacting with customers over the phone. Clear articulation, active listening, and effective speaking skills are essential for conveying information, understanding customer needs, and building rapport.
• Active Listening: Active listening involves focusing on the customer’s words, tone, and emotions to fully understand their concerns or requests. Pay attention to details, ask clarifying questions, and demonstrate empathy to provide personalized and effective solutions.
• Problem-Solving Abilities: As a voice process professional, you’ll encounter various customer issues and inquiries. Developing strong problem-solving skills will enable you to analyze situations, think critically, and provide appropriate solutions or escalate complex issues to higher levels if required.
• Product and Service Knowledge: Acquiring in-depth knowledge about the products, services, and processes related to your organization is vital. This knowledge will empower you to answer customer queries accurately, provide relevant information, and offer suitable recommendations.
• Adaptability and Flexibility: The ability to adapt to changing situations and handle unexpected challenges is valuable in a voice process role. Customers’ needs can vary, and being flexible allows you to adjust your approach and communication style accordingly.
• Time Management: Efficiently managing your time is important to handle customer interactions promptly. Strive to balance call handling time with providing quality service, ensuring that you resolve customer concerns within reasonable timeframes.

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HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the Porteck (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR Noida LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Porteck – Frequently Asked Question?

What is the Porteck selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 1.75 – 2.25 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.