Porteck Walkins For Voice/Blended Process In Noida

Porteck Walkins For Voice/Blended Process In Noida . 12+ Candidates apply for the post.

Complete details are given below:-

• Company – Porteck Walk in
• Roles – Voice/Blended Process
• Qualification – 12+
• Location – Noida
• Work Experience – 0-2years
• Salary -1.75 – 2.25 LPA

ABOUT THE COMPANY

Porteck is a company that provides technology-driven business process outsourcing (BPO) services and solutions. The company offers a wide range of services, including healthcare revenue cycle management, insurance claims processing, data entry and management, customer support, and IT services. Porteck’s solutions are designed to help businesses streamline their operations, reduce costs, and improve efficiency.

With a focus on the healthcare industry, Porteck specializes in offering revenue cycle management services to hospitals, healthcare providers, and medical billing companies. These services encompass various aspects of the revenue cycle, such as patient registration, insurance verification, claims submission and processing, payment posting, and denial management.

Porteck utilizes advanced technologies and automation tools to enhance accuracy and speed in its operations. The company aims to deliver high-quality services while maintaining compliance with industry regulations and data security standards. By leveraging its expertise and technology-driven approach, Porteck strives to assist its clients in achieving operational excellence and maximizing their financial performance.

Overall, Porteck is a BPO service provider that focuses on delivering efficient and effective solutions, particularly in the healthcare industry, to help businesses optimize their processes and achieve their goals.

What you will be doing as Voice/Blended Process?

• Customer Support: In a voice/blended process role, you would be responsible for providing customer support and assistance through voice calls, emails, or other communication channels. This may involve addressing customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction.
• Inbound and Outbound Calls: You may handle inbound calls from customers seeking assistance or information. Alternatively, you may also make outbound calls to follow up on customer requests, conduct surveys, or promote products or services.
• Order Processing: Depending on the nature of the business, you may be involved in processing customer orders, including order placement, verification, and tracking. This requires attention to detail and accuracy in entering and updating customer information.
• Troubleshooting: As a part of the voice/blended process, you might assist customers in troubleshooting technical issues with products or services. This could involve guiding them through step-by-step instructions, troubleshooting scripts, or escalating the issue to the appropriate department for further resolution.
• Cross-Selling and Up-Selling: In certain scenarios, you may be expected to identify opportunities to cross-sell or up-sell products or services to customers. This requires product knowledge, effective communication skills, and the ability to understand customer needs and preferences.

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Skills Required For Voice/Blended Process

• Communication Skills: Strong verbal and written communication skills are essential for effective interaction with customers. You should be able to convey information clearly, actively listen to customers, and articulate responses in a professional and friendly manner.
• Customer Service Orientation: A customer-centric approach is crucial in this role. You should have a genuine desire to assist customers, be empathetic towards their needs, and strive to deliver a positive customer experience.
• Active Listening: Being able to actively listen to customers’ concerns and questions is vital for understanding their needs and providing appropriate solutions. Paying attention to details and asking relevant follow-up questions demonstrates your attentiveness and helps build rapport with customers.
• Problem-Solving Skills: In a voice/blended process role, you may encounter various customer issues and inquiries. Strong problem-solving skills enable you to analyze situations, identify root causes, and offer appropriate solutions or escalate issues to the appropriate department when needed.
• Multitasking Abilities: The ability to handle multiple tasks simultaneously is essential. You should be able to manage customer interactions, navigate computer systems, and accurately document information while maintaining a high level of productivity and quality.

HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the Porteck (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR NOIDA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Porteck (walk-in) – Frequently Asked Question?

What is Porteck Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at  Porteck for freshers?

The average of 1.75 – 2.25 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.