Salesforce Hiring BE/BTech/BCA/BSc (IT/CS)for Support Engineer post

Salesforce Hiring Support Engineer. BE/BTech/BCA/BSc (IT/CS) candidate can apply for the post.

Complete details are given below:-

• Company – Salesforce
• Roles – Support Engineer
• Qualifications – BE/BTech/BCA/BSc (IT/CS)
• Location – Hyderabad
• Work Experience- 0-3years
• Salary- 1.8 – 3 LPA

ABOUT THE COMPANY

Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage their sales, marketing, customer service, and other related activities. Founded in 1999, Salesforce offers a wide range of software and services designed to enhance customer engagement and streamline business processes. The platform provides a centralized hub for managing customer data, tracking sales leads, automating marketing campaigns, and improving customer service interactions. Salesforce offers a variety of cloud-based products, including Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud, tailored to specific business needs. Its platform is known for its flexibility, scalability, and ease of use, empowering organizations of all sizes to drive growth, improve customer satisfaction, and make data-driven decisions. Salesforce has become a leader in the CRM market, serving businesses across industries and sectors worldwide.

Job Responsibility For Support Engineer Role

• Customer Support: Provide technical support and assistance to customers via various channels, such as phone, email, chat, or ticketing systems. Respond to inquiries, troubleshoot issues, and resolve customer problems in a timely and efficient manner.
• Issue Resolution: Diagnose and analyze technical issues reported by customers. Investigate the root cause of the problem and provide appropriate solutions or workarounds. Escalate complex issues to higher-level support or development teams when necessary.
• Troubleshooting and Debugging: Utilize technical knowledge and problem-solving skills to troubleshoot and debug software or system issues. Use diagnostic tools, log analysis, and remote access to identify and resolve problems.
• Documentation: Maintain accurate and detailed records of customer interactions, including problem descriptions, troubleshooting steps, and resolutions. Contribute to knowledge bases and create technical documentation to help customers and support team members with common issues.
• Collaboration: Collaborate with cross-functional teams, such as developers, product managers, and quality assurance, to resolve customer issues and provide feedback on product improvements. Share knowledge and insights with team members to enhance overall support effectiveness.

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Skills Required For Support Engineer

• Technical Proficiency: Possess a strong foundation in technical skills relevant to the product or system being supported. This may include knowledge of operating systems, networking, databases, programming languages, troubleshooting methodologies, and software tools.
• Problem-Solving: Demonstrate excellent problem-solving abilities to diagnose and resolve technical issues efficiently. Have a systematic approach to troubleshooting, strong analytical skills, and the ability to think critically and creatively.
• Customer Service Orientation: Exhibit a customer-centric mindset and strong interpersonal skills. Have the ability to empathize with customers, actively listen to their concerns, and communicate technical solutions effectively and clearly.
• Communication Skills: Possess exceptional written and verbal communication skills to interact with customers, understand their technical issues, and convey solutions in a clear and concise manner. Adapt communication style to cater to different audiences and levels of technical expertise.
• Collaboration: Work effectively in a team environment and collaborate with cross-functional teams, including developers, product managers, and quality assurance, to resolve customer issues. Foster a collaborative and supportive approach to problem-solving.

HOW TO APPLY FOR SALESFORCE 2023 ?

To apply for the Salesforce Recruitment 2023 interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to the company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

ROLE- Support Engineer (Hyderabad Location)

Salesforce Recruitment 2023 – Frequently Asked Question ?

What is the Salesforce selection process?

The selection process will be based on a Written test followed by Technical and Hr interviews.

What is the Salesforce salary for freshers?

The average of 1.8 – 3 LPA is based on the reports of Glass door and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.