iOPEX Technologies Mega off campus Drive 2024 For ANALYST /TEAM LEAD- CUSTOMER SUPPORT OPERATIONS Role. Bachelor’s Degree candidates can apply for the post.
Table of Contents
iOPEX Technologies Mega off campus Drive – Overview
- Company Website-www.iopextechnologies.com
- Company – iOPEX Technologies
- Role –ANALYST /TEAM LEAD- CUSTOMER SUPPORT OPERATIONS
- Qualification – Bachelor’s Degree
- Experience – 0 – 3 years
- Location – Chennai/Bangalore
- Salary – 3 LPA – 4 LPA
ABOUT iOPEX Technologies COMPANY
iOPEX Technologies is a global technology consulting and services company that specializes in optimizing and automating business operations. Headquartered in Chennai, India, iOPEX has a strong presence worldwide, assisting organizations across various industries with innovative solutions to enhance efficiency, reduce costs, and drive digital transformation. Their expertise spans areas such as IT infrastructure management, cloud services, cybersecurity, and customer experience management, making them a trusted partner for businesses seeking to streamline their operations and stay competitive in today’s rapidly evolving digital landscape.
iOPEX Technologies Mega off campus Drive – Roles & Responsibilities For ANALYST
- Liaison with external and internal stakeholders while integrating new networks and troubleshoot as and when needed.
- Setting up programmatic campaigns and revenue optimization constantly.
- Extract and analyse from online tools and present it to the management in simple formats
- Reconcile all campaign related reports.
- Periodic update to the CM and AMs on performance of various platforms in terms of traffic and revenues, including forecasting basis data available.
- Monitor all ad networks and provide periodic data pointers in order to optimize available inventory including Mobile add and Web
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iOPEX Technologies Mega off campus Drive – Roles & Responsibilities For TEAM LEAD- CUSTOMER SUPPORT OPERATIONS
- Monitoring performance of agents and help them improve their KPIs
- Handling escalation / supervisor calls and assist/resolve customer issues
- Manage a team of 15 support engineers efficiently and drive performance
- Responsible for meeting all the key KPIs assigned to the project
- Provide constant coaching and feedback for team members
- Prepare performance reports of the team and share with management / client
iOPEX Technologies Mega off campus Drive – Skills Required
- A good understanding of the open RTB ecosystem and working knowledge of different channels, ad formats, SSPs, DSPs, inventory types.
- Excellent Communication Skills: Team leads must have strong verbal and written communication skills to effectively convey information to their team members and customers. They should also be able to actively listen to customer concerns and provide clear, concise responses.
- Empathy and Customer Focus: A good team lead should be empathetic towards customers’ concerns and able to put themselves in the customer’s shoes to understand their needs and provide appropriate solutions.
- Leadership Abilities: Strong leadership skills are essential for guiding and motivating team members to achieve their goals and maintain high levels of performance. This includes setting clear expectations, providing constructive feedback, and resolving conflicts within the team.
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HOW TO APPLY FOR iOPEX Technologies Mega off campus Drive 2024 ?
To apply for the iOPEX Technologies Mega off campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
TEAM LEAD- CUSTOMER SUPPORT OPERATIONS-CHENNAI
ANALYST – CAMPAIGN MANAGER-CHENNAI,BANGALORE
iOPEX Technologies Mega off campus Drive 2024 – Frequently Asked Question?
What is the iOPEX Technologies selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 4 LPA for the this role.
Is iOPEX a BPO company?
It focused on delivering optimized services to our customers, be it Infrastructure Management, BPO, KPO or Digital Ad Operations
Who is the CEO of iOPEX Technologies?
Shiva Ramani
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
