Walk-in Drive at Hexaware Technologies from 17th to 26th July 2023 | Chennai

Walk-in Drive at Hexaware Technologies for Non Voice Process role. Any graduate candidate can apply for the post.

Walk-in Drive at Hexaware Technologies -Overview

• Company – Hexaware Technologies (Walk in)
• Role – Non Voice Process
• Qualification – Any graduate
• Experience – 1 – 3 years
• Location – Chennai
• Salary – 1.75 – 2 LPA

Walk-in Drive at Hexaware Technologies -ABOUT COMPANY

Hexaware Technologies is a global information technology and business process outsourcing company. Headquartered in India, Hexaware provides a wide range of services to clients around the world, including application development and maintenance, infrastructure management, business intelligence, testing, and consulting. The company focuses on delivering innovative solutions to its clients, leveraging emerging technologies such as automation, artificial intelligence, and cloud computing. With a customer-centric approach, Hexaware aims to help organizations transform their operations and achieve digital success. They have a diverse client base across industries, including banking and financial services, healthcare, insurance, manufacturing, retail, and more. Hexaware Technologies continues to be a prominent player in the IT services industry, providing cutting-edge solutions and driving digital transformation for businesses globally.

Walk-in Drive at Hexaware Technologies – Non Voice Process Responsibilities

• Responding to customer inquiries: Non-voice process professionals are responsible for promptly and accurately addressing customer queries and concerns through written communication channels. They need to understand the customer’s requirements and provide appropriate information or solutions.
• Email management: Non-voice processes often involve managing a high volume of customer emails. This includes reading and understanding customer emails, categorizing them based on the nature of the query, drafting and sending responses, and maintaining proper email etiquette and professionalism.
• Chat support: Non-voice process professionals may engage in real-time chat conversations with customers. They must provide quick and accurate responses, address customer issues, guide them through troubleshooting processes, and ensure customer satisfaction.
• Problem-solving and issue resolution: Non-voice process personnel should possess strong problem-solving skills to understand customer issues, identify underlying problems, and provide effective solutions. They may need to collaborate with different departments or escalate complex issues to higher-level support teams if required.
• Documentation and reporting: Non-voice processes often involve maintaining detailed records of customer interactions, inquiries, and resolutions. Professionals in this role may be responsible for documenting customer complaints, feedback, and resolutions accurately. They may also generate reports to track trends, identify areas for improvement, or provide insights to management.

Walk-in Drive at Hexaware Technologies -Skills Required

• Written Communication: Excellent written communication skills are essential for non-voice processes as most interactions with customers occur through written channels like emails, chat, or messaging. Clear and effective written communication helps in conveying information accurately, addressing customer queries, and maintaining professionalism.
• Language Proficiency: Proficiency in the language used for communication is crucial. Strong grammar, vocabulary, and spelling skills are necessary to ensure proper understanding and interpretation of customer inquiries. Additionally, knowledge of multiple languages can be an advantage, especially for global support roles.
• Active Listening: Non-voice process professionals need to be adept at active listening. This involves attentively understanding customer queries, concerns, and requests in written form. Active listening helps in identifying the underlying issues and providing appropriate responses.
• Problem-solving: Strong problem-solving skills are valuable for non-voice process roles. Professionals should be able to analyze customer issues, think critically, and come up with effective solutions. They should be resourceful in finding information, troubleshooting techniques, or escalating complex problems to the appropriate teams.
• Multitasking and Time Management: Non-voice process roles often involve handling multiple customer inquiries simultaneously. Effective multitasking and time management skills are essential to ensure timely responses, prioritize tasks, and meet service level agreements.

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HOW TO APPLY FOR THE Walk-in Drive at Hexaware Technologies INTERVIEW?

To apply for the Hexaware Technologies walk -in Interview Candidate need to walk in to the Venue that is given below.

FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Walk-in at Hexaware Technologies – Frequently Asked Question?

What is the Hexaware Technologies walk-in selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 1.75 – 2 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.