Steps To Apply for Freshworks Recruitment 2024 · First of all, candidates must visit Freshworks official website, i.e., www.freshworks.com.
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Freshworks Recruitment 2024 – Overview
- Company website – www.freshworks.com
- Company – Freshworks
- Role – Customer Success Associate
- Qualification – Bachelor’s Degree
- Experience – 1-3 years
- Location – Chennai
- Salary – 3 LPA – 4 LPA
ABOUT Freshworks COMPANY
Freshworks is a leading provider of cloud-based customer engagement software. Founded in 2010, the company offers a suite of products that help businesses streamline their customer support, sales, and marketing processes. Freshworks’ solutions include customer support software, CRM software, and live chat software, among others. With a focus on simplicity and ease of use, Freshworks empowers businesses of all sizes to deliver exceptional customer experiences. Headquartered in San Mateo, California, Freshworks serves over 250,000 customers worldwide.
Freshworks Recruitment 2024 – Roles & Responsibilities For Customer Success Associate
- Connect proactively with customers based on their needs and preferences.
- Understand and document how customers use our products, especially for larger customers.
- Know our products inside and out, and be able to demonstrate how they can solve customers’ problems.
- Help customers get the most out of their investment in Freshworks products by identifying ways to improve their processes.
- Build strong relationships with key customer contacts to improve customer satisfaction.
- Keep customers informed about new features and updates to our products.
- Collaborate with different teams within Freshworks to address customer needs.
- Focus on increasing product adoption and retaining customers.
- Use data to create effective customer engagement programs.
- Use the Natero tool for managing customer relationships (training provided).
- Ensure compliance with Freshworks’ compliance and security processes.
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Freshworks Recruitment 2024 – Skills Required For Customer Success Associate
- Have 1-3 years of experience in a role where you work directly with customers, especially in customer success or retention.
- Proven ability to build strong relationships with clients and become a trusted advisor.
- Excellent written and verbal communication skills are a must.
- Can explain complex ideas to different audiences.
- Provide regular updates on client status.
- Take the initiative to ensure the success of both big and small clients.
- Preferably have a Bachelor’s Degree in Computer Science or Business.
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HOW TO APPLY FOR Freshworks Recruitment 2024 ?
To apply for the Freshworks Recruitment 2024 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Success Associate Role – Chennai
Freshworks Recruitment 2024 – Frequently Asked Question?
What is the Freshworks selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 4 LPA for the this role.
What is the role of customer success associate?
Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone.
How do I prepare for a CSM interview?
Here are some essential tips for your Customer Success Manager interview preparation.
- Understand the company and its products or services.
- Familiarize yourself with typical CSM responsibilities.
- Prepare to discuss relevant metrics and KPIs.
- Be ready to answer technical questions.
- Ask thoughtful questions.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
