Esper off Campus Recruitment for Technical Support Engineer Role . Bachelors degree in computer science, Engineering Candidates can apply for the post.
Table of Contents
Esper off Campus Recruitment – Overview
- Company – Esper
- Role –Technical Support Engineer
- Qualification – Bachelors degree in computer science, Engineering
- Experience – 1-3years
- Location – Bangalore
- Salary – 3-5 LPA
ABOUT Esper off Campus Recruitment COMPANY
Esper is the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.
Esper off Campus Recruitment – Roles & Responsibilities For TECHNICAL SUPPORT ENGINEER
- Customer Support: Respond to customer inquiries, provide product information, and offer technical guidance and support to resolve issues promptly and effectively.
- Troubleshooting: Diagnose and troubleshoot technical issues related to software, hardware, or network systems, using a systematic approach to identify and resolve problems.
- Issue Resolution: Work diligently to resolve customer issues within agreed-upon timeframes, ensuring a high level of customer satisfaction and minimal disruption to their operations.
- Documentation and Reporting: Maintain detailed records of customer interactions, technical issues, and solutions provided, and contribute to the development of comprehensive technical documentation and knowledge base articles for future reference.
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Esper off Campus Recruitment – Skills Required
- Technical Proficiency: A strong foundation in IT and a deep understanding of the supported software applications, including their architecture, configuration, and functionality.
- Problem-Solving: Strong problem-solving skills are essential for diagnosing and resolving technical issues efficiently, often under pressure. The ability to think critically and systematically is crucial.
- Communication Skills: Clear and effective communication, both written and verbal, is vital when interacting with end-users. Support Engineers should be able to explain technical concepts in non-technical language.
- Customer Service: Excellent customer service skills are required to interact with end-users in a friendly, patient, and empathetic manner. Support Engineers should be customer-centric and focused on providing a positive user experience.
- Time Management: Effective time management is crucial for prioritizing and handling a high volume of support requests efficiently. Support Engineers must balance multiple tasks and respond to issues promptly.
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HOW TO APPLY FOR Esper off Campus Recruitment ?
To apply for the Esper off Campus Recruitment – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Esper company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role -Technical Support Engineer (Bangalore Location)
Esper off Campus Recruitment – Frequently Asked Question?
What is the Esper selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3-5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
