Zones off Campus Drive 2023 for Service Desk Role. Any Graduate Candidates can apply for the post.
Table of Contents
The complete details of this jobs are as follows :
- Company – Zones
- Role – Service Desk
- Qualification – Any Graduate
- Experience – 1-2 Years
- Location – Bangalore
- Salary – 4 LPA – 6 LPA
ABOUT COMPANY
In the context of various industries and topics, “zones” can refer to different concepts. Here are a few common uses of the term “zones”:
Time Zones: Time zones are regions of the world that have the same standard time. They are used to facilitate consistent timekeeping and coordinate activities across different geographical locations. Examples of time zones include Pacific Standard Time (PST), Eastern Standard Time (EST), and Greenwich Mean Time (GMT).
Economic Zones: Economic zones, also known as special economic zones or free trade zones, are designated areas within a country that have special economic regulations and incentives to attract investment and promote economic growth. These zones often offer tax incentives, streamlined regulations, and infrastructure support to encourage businesses to operate and trade within their boundaries.
Security Zones: Security zones are areas designated for specific security purposes. For example, in airports, security zones are areas where passengers and their belongings are screened before entering the secure boarding area. In military contexts, security zones can refer to areas with restricted access to protect sensitive installations or operations.
Environmental Zones: Environmental zones are designated areas that have specific regulations or restrictions to protect the environment. These zones can include protected areas, conservation zones, or areas with specific environmental requirements or limitations for development or resource extraction.
Trade Zones: Trade zones, also known as free trade zones or duty-free zones, are areas where goods can be stored, processed, or manufactured with special trade incentives. These zones are typically established near ports or airports and allow businesses to operate with reduced customs duties or taxes, simplified customs procedures, and relaxed trade regulations.
Residential Zones: Residential zones are areas within a city or town that are designated for residential use. These zones typically have regulations that govern the types of buildings and structures allowed, as well as guidelines for the density, size, and use of properties.
Sports Zones: Sports zones can refer to designated areas or facilities dedicated to sporting activities. These zones may include stadiums, sports complexes, or recreational areas designed specifically for sports and physical activities.
What You Will Be Doing As An Service Desk
- Perform customer support to client via telephone, chat, email support or tickets.
- Provide Level 1 triage and resolutions such as password resets and account unlock for reported incidents and requests.
- Provide connectivity support for home users which includes network routers, broadband, cabling, Citrix, Virtual Technologies, and VPN
- Address user tickets regarding hardware, software, and networking
- Perform customer call backs as required
- Providing Apple, Windows, Chromebook device support over the phone.
- Help resolve software and technical questions for the customer efficiently and effectively
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
- Providing smartphone assistance for in home connectivity.
- Assist users with set up of home equipment and provide troubleshooting assistance if needed.
- Assisting with troubleshooting issues using remote management software.
- Using specific tools to diagnose issues, make recommendations for resolution.
- Using problem-solving and people skills to ensure swift resolutions to technical issues.
- Testing, troubleshooting, and diagnosing computer error messages and failures.
- Escalate issues to next level support if needed
- Learn and become knowledgeable of customer products and services
- Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation
- Effectively manage length of calls, handle time, and after call work.
- Manage customer expectations regarding estimated response times for issue resolution.
- Resolving the issues through Phone, chat and email communication channels.
- Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations
- Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.
- Promote teamwork and contact center success
- Providing 5-star customer service.
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Skills Required For Service Desk
- Technical Knowledge: Service Desk professionals should have a solid understanding of computer hardware, software, and networking concepts. They should be familiar with operating systems (such as Windows, macOS, or Linux), common software applications, and troubleshooting methods for resolving technical issues.
- Customer Service: Excellent customer service skills are essential for Service Desk professionals. They should have a customer-centric approach, be patient, empathetic, and able to communicate technical information in a clear and understandable manner. They must be able to handle customer inquiries, complaints, and problems professionally and provide effective solutions.
- Problem-Solving: Service Desk professionals need strong problem-solving skills to identify and resolve technical issues. They should be able to analyze problems, gather relevant information, and use their technical knowledge to troubleshoot and resolve issues efficiently. They must also be able to adapt to new situations and think creatively to find solutions.
- Communication: Clear and effective communication is crucial in this role. Service Desk professionals need to listen attentively to users’ problems, ask relevant questions to gather necessary information, and provide step-by-step instructions or explanations in a concise and understandable manner. They should be able to communicate both verbally and in writing.
- Time Management: Service Desk professionals often handle multiple support requests simultaneously. It’s important for them to prioritize and manage their time effectively to ensure timely resolution of issues. They should be able to work efficiently under pressure and meet service level agreements (SLAs) or response time targets.
- Documentation: Keeping accurate and detailed records of support requests, troubleshooting steps, and resolutions is essential. Service Desk professionals should have good documentation skills to maintain a knowledge base of common issues and their solutions. This helps in providing consistent support and enables knowledge sharing within the team.
- Continuous Learning: Technology is constantly evolving, and Service Desk professionals should be eager to learn and adapt. They should stay updated with the latest technology trends, tools, and techniques to provide effective support and stay ahead of emerging issues.
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HOW TO APPLY FOR Zones 2023 ?
To apply for the Zones 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Zones company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Service Desk Role – Bangalore ( 1-2 Years )
Zones – Frequently Asked Question ?
What is the Zones selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 4 LPA – 6 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
