Exciting Opportunity at Aditya Infotech Ltd: Walk-in Interviews – 2023

Exciting Opportunity at Aditya Infotech Ltd: Walk-in Interviews for Technical Support Engineer Role. BE/BTech/BCA/Diploma candidates can apply for the post.

Complete details are given below:-

• Company – Aditya Infotech Ltd
• Roles – Technical Support Engineer
• Qualification – BE/BTech/BCA/Diploma
• Location – Delhi
• Work Experience – 0-2 years
• Salary – 2.25 LPA – 3 LPA

ABOUT THE COMPANY

Aditya Infotech Ltd. is an information technology company based in India. Here are some key details about Aditya Infotech:

Overview: Aditya Infotech Ltd. is a leading provider of technology solutions and services. The company offers a wide range of IT products, software solutions, and services to clients across various industries.

Products and Solutions: Aditya Infotech provides a diverse portfolio of products and solutions to meet the technology needs of businesses. This includes hardware components, networking equipment, security systems, surveillance solutions, audiovisual products, and more.

Technology Partnerships: Aditya Infotech has established strategic partnerships with renowned technology companies and brands. These partnerships enable them to offer cutting-edge products and solutions from leading technology providers to their clients.

Industry Focus: Aditya Infotech serves clients from various sectors, including government organizations, educational institutions, corporate enterprises, retail businesses, healthcare facilities, and more. They understand the unique requirements of different industries and provide tailored solutions accordingly.

Service Offerings: In addition to products, Aditya Infotech offers a range of services to support their clients’ technology infrastructure. These services include installation, integration, maintenance, technical support, and training.

Geographic Reach: Aditya Infotech has a widespread presence in India, with offices and service centers in multiple cities. They serve clients across the country, providing comprehensive technology solutions and services.

Customer-Centric Approach: Aditya Infotech focuses on delivering customer satisfaction by understanding their specific needs and providing personalized solutions. They strive to build long-term relationships with clients based on trust, reliability, and exceptional service.

Expertise and Experience: With years of experience in the industry, Aditya Infotech has developed deep domain expertise and technical knowledge. Their team of professionals is skilled in implementing and supporting complex technology solutions.

Commitment to Quality: Aditya Infotech emphasizes the importance of quality in all aspects of their business. They adhere to industry best practices, quality standards, and certifications to ensure the delivery of reliable and high-performing technology solutions.

Innovation and Adaptability: Aditya Infotech keeps pace with the rapidly evolving technology landscape and strives to bring innovative solutions to their clients. They continuously invest in research and development to stay at the forefront of technology advancements.

What you will be doing as Technical Support Engineer

• Customer Support: Provide prompt and efficient technical support to customers via various channels such as phone, email, chat, or ticketing system. Listen attentively to customer issues, understand their concerns, and provide effective solutions or guidance.
• Troubleshooting: Diagnose and resolve technical problems reported by customers. This involves analyzing error messages, asking relevant questions to gather information, and utilizing troubleshooting tools or techniques to identify the root cause of the issue.
• Issue Resolution: Develop and implement solutions to resolve technical issues. This may involve providing step-by-step instructions, guiding customers through software configurations, suggesting workarounds, or identifying bugs and escalating them to the appropriate development teams for further investigation.
• Product Knowledge: Develop a deep understanding of the product, software, or system you support. Stay updated with the latest product releases, features, and updates to effectively assist customers and provide accurate information.
• Documentation and Knowledge Base: Create and maintain documentation, knowledge base articles, and FAQs to assist customers in self-help troubleshooting. Contribute to a centralized knowledge base to enable efficient problem-solving and provide consistent support to customers.
• Collaboration: Collaborate with cross-functional teams such as software developers, quality assurance, and product management to report and escalate critical issues. Provide feedback based on customer interactions to help improve product functionality, user experience, and overall customer satisfaction.
• Customer Training and Onboarding: Conduct product training sessions for customers to enhance their understanding of the product’s features and functionalities. Assist with onboarding new customers, ensuring a smooth transition and addressing any technical concerns or challenges they may face.
• Escalation Management: Handle escalated customer issues by engaging with senior technical support or engineering teams. Ensure that high-priority or critical issues are addressed promptly and that customers receive timely updates on the progress of their case.
• Customer Relationship Management: Foster positive relationships with customers by providing exceptional technical support, demonstrating empathy, and ensuring their overall satisfaction. Engage in proactive communication to keep customers informed about updates, new releases, or relevant information related to the product.
• Continuous Learning: Stay updated with industry trends, technologies, and best practices related to the product or technology stack you support. Participate in ongoing training programs, workshops, or certifications to enhance your technical skills and knowledge.

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Skills Required for Technical Support Engineer

• Technical Aptitude: A strong technical aptitude is essential for a Technical Support Engineer. You should have a solid understanding of hardware, software, operating systems, networks, and other relevant technologies. This includes troubleshooting skills and the ability to analyze and resolve technical issues.
• Problem-Solving Skills: Technical Support Engineers need to be effective problem solvers. You should have the ability to analyze complex issues, identify root causes, and develop solutions. Strong problem-solving skills help you navigate through various scenarios and find resolutions for customers’ technical challenges.
• Customer Service: Excellent customer service skills are crucial in this role. You should possess strong communication skills to interact with customers professionally and empathetically. Patience, active listening, and the ability to explain technical concepts in a clear and understandable manner are important for providing exceptional customer support.
• Troubleshooting and Diagnostic Skills: Technical Support Engineers should be proficient in troubleshooting and diagnosing technical issues. This includes the ability to gather information, ask relevant questions, and use diagnostic tools to identify and resolve problems efficiently.
• Communication Skills: Effective communication is essential in technical support. You should be able to communicate clearly, both verbally and in writing, to customers with varying levels of technical knowledge. Strong communication skills help you convey instructions, solutions, and technical information effectively.
• Time Management and Prioritization: Technical Support Engineers often handle multiple support requests simultaneously. The ability to manage time effectively, prioritize tasks, and meet deadlines is crucial to ensure timely and efficient customer support.
• Adaptability and Learning Agility: Technology is constantly evolving, and Technical Support Engineers need to stay updated with the latest trends, products, and technologies. Being adaptable and having a willingness to learn new skills and technologies is important for continuous growth in this field.
• Collaboration and Teamwork: Technical Support Engineers often collaborate with other team members, such as developers or product specialists, to resolve complex technical issues. Strong teamwork skills, including effective collaboration, knowledge sharing, and seeking assistance when needed, contribute to a more efficient and cohesive support environment.
• Attention to Detail: Technical Support Engineers must pay close attention to detail to accurately analyze and resolve technical issues. This includes documenting customer interactions, troubleshooting steps, and resolutions to ensure consistency and enable knowledge sharing.
• Stress Management: Technical Support can be a fast-paced and high-pressure environment. The ability to remain calm under pressure, handle challenging situations with composure, and manage stress effectively is important for maintaining productivity and providing quality support to customers.

HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the Aditya Infotech Ltd (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR DELHI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Aditya Infotech Ltd (walk-in) – Frequently Asked Question?

What is Aditya Infotech Ltd Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at Aditya Infotech Ltd for freshers?

The average of 2.25 LPA – 3 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.