Grow Your Career with NSB BPO for Voice Process Role. 12+ candidates can apply for these post.
Complete details are given below:-
- Company –NSB BPO
- Roles – Voice Process
- Qualification – 12+
- Location – Noida
- Work Experience – 0-5
- Salary –1.75 – 3.5 LPA
Table of Contents
ABOUT THE COMPANY
NSB BPO Solutions is a business process outsourcing (BPO) company that offers a wide range of outsourcing services to businesses. Their services include customer support, back office operations, human resources, finance and accounting, IT support, content moderation, and research and analytics. By partnering with NSB BPO Solutions, businesses can streamline their operations, reduce costs, and access specialized expertise. While specific details about NSB BPO Solutions are not available, they aim to provide tailored solutions to meet the unique needs of their clients across various industries.
What you will be doing as Voice Process ?
- Customer Support: Answering incoming calls from customers and addressing their inquiries, concerns, or issues. You may provide information about products or services, troubleshoot technical problems, process orders or returns, or handle billing and payment inquiries.
- Problem Resolution: Working with customers to identify and resolve their issues or concerns. This may involve listening actively, asking probing questions to gather necessary information, and providing appropriate solutions or alternatives.
- Complaint Handling: Managing customer complaints or escalations in a professional and empathetic manner. You will gather relevant details, investigate the issue, and work towards resolving the problem to the customer’s satisfaction.
- Technical Support: Assisting customers with technical issues or troubleshooting for products, services, or software. You may follow predefined scripts or procedures to diagnose problems, provide step-by-step guidance, or escalate more complex issues to higher-level support teams.
- Data Entry and Documentation: Accurately documenting customer interactions, inquiries, and resolutions in the company’s database or customer relationship management (CRM) system. This ensures proper record-keeping and facilitates future reference or follow-up actions.
| ALSO APPLY FOR Home Credit (Walk in)- Voice Process/ Tele SALES SPECIALIST- VIEW & APPLY Whirlpool- Executive Finance , Operation- VIEW & APPLY Genpact – Management Trainee – VIEW & APPLY Deloitte – Consulting – BO – Operations Transformation – Analyst – VIEW & APPLY |
Increase your selection chances Apply jobs base on your Location Qualification & Experience CLICK HERE
Skills Required for Voice Process
- Communication Skills: Strong verbal communication skills are essential to effectively convey information, actively listen to customers, and provide clear and concise responses. This includes using proper grammar, pronunciation, and tone of voice.
- Active Listening: The ability to actively listen and understand customers’ needs, concerns, or questions is crucial. This involves paying attention, asking clarifying questions, and demonstrating empathy to provide appropriate solutions.
- Customer Service Orientation: Having a customer-centric mindset and a genuine desire to assist and satisfy customers is important. This includes being patient, empathetic, and responsive to customers’ needs.
- Problem-Solving: The skill to analyze customer issues, identify the root cause, and provide effective solutions is valuable. This requires critical thinking, problem-solving abilities, and the ability to make decisions in a timely manner.
- Product Knowledge: Acquiring a thorough understanding of the products, services, and processes of the organization is necessary. This enables the voice process professional to provide accurate information, address customer queries, and guide customers effectively.
HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the NSB BPO (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR NOIDA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Voice Process |
| Experience | 0 – 5 years |
| Contact no. | HR Kartikey ( 8477000049 ) |
| Date | 1st June – 10th June |
| Time | 9.30 AM – 5.30 PM |
| walk-in Address: | D-12, , Sector 03, Noida, Uttar Pradesh 201301 |
NSB BPO (walk-in) – Frequently Asked Question?
What is NSB BPO Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at NSB BPO for freshers?
The average of 1.75 – 3.5 LPA is based on the reports of Glassdoor and Ambition Box.
Apply for all Government Jobs Across India CLICK HERE
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
