Remote Work Opportunity: Seeking Experienced Professionals for Work from Home Role-2023

Remote Work Opportunity: Seeking Experienced Professionals for Work from Home Role. Any Graduate candidates can apply.

Complete details are given below:-

• Company – TaskHuman (Work from home)
• Role – Customer Support
• Qualification – Any Graduate
• Experience – 2 year plus
• Location –Remote ( WORK from Home )
• Salary – 4 LPA – 8 LPA

ABOUT COMPANY

TaskHuman is an online platform that connects users with a wide range of experts and coaches who can provide personalized guidance, support, and coaching in various areas of life. Here are some key details about TaskHuman:

Platform Overview: TaskHuman operates as a mobile app and website that offers users convenient access to a diverse network of experts across different categories, including wellness, fitness, nutrition, mental health, career coaching, parenting, and more.

On-Demand Experts: TaskHuman provides a platform for users to connect with certified experts and coaches who are vetted for their knowledge and experience in their respective fields. These experts offer one-on-one sessions through video calls, audio calls, or messaging, providing personalized guidance and support.

Wide Range of Categories: TaskHuman covers a broad spectrum of categories to cater to various aspects of personal and professional life. Users can find experts who specialize in areas such as fitness training, yoga, meditation, stress management, career development, relationship advice, financial planning, and many other topics.

Convenience and Accessibility: TaskHuman offers users the flexibility to schedule sessions with experts that suit their availability. The platform ensures convenient access to support and guidance, eliminating geographical constraints and allowing users to connect with experts from anywhere.

Customized Sessions: The sessions on TaskHuman are tailored to the individual needs of users. Experts take the time to understand the specific goals, challenges, and preferences of each user, allowing them to provide personalized recommendations, advice, and action plans.

Ratings and Reviews: TaskHuman maintains a rating and review system, enabling users to provide feedback on their experience with experts. This helps users make informed decisions when selecting an expert and ensures a level of quality and professionalism within the platform.

Privacy and Security: TaskHuman emphasizes privacy and data security, ensuring that all communication between users and experts is protected. User information is kept confidential, and the platform adheres to industry standards and regulations for data protection.

Subscription Model: TaskHuman offers subscription plans that provide users with access to a certain number of sessions per month at a fixed cost. The subscription model allows users to engage with experts regularly and receive ongoing support in their chosen areas of focus.

Continuous Learning and Growth: TaskHuman encourages continuous learning and personal growth by providing users with access to experts who can help them develop new skills, overcome challenges, and achieve their goals. The platform aims to empower users to lead healthier, more fulfilling lives.

Community and Support: TaskHuman fosters a sense of community by connecting users with experts who can provide support and guidance. It aims to create a positive and nurturing environment where users can find encouragement, motivation, and the resources they need to thrive.

What You Will Be Doing As Customer Support Role

• Receive inbound concierge messages (via app, email, SMS, etc.) from consumers to help answer questions and resolve any issues
• Use customer support software to resolve tickets, including Click-Up, Slack, Jira, and other internal tools
• Empathize with customers that are experiencing issues and help them navigate our app to their satisfaction
• Maintain growing library of answers to FAQs and other common tickets
• Relay product enhancement opportunities to cross-functional teams based on ticket patterns that arise
• Explore future customer support tools and best practices that could help elevate our ticket management process

Skills Required for Customer Support Role

• Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers. Clear and concise communication helps in understanding customer issues and providing appropriate solutions.
• Empathy and Patience: Demonstrating empathy and patience towards customers is crucial in providing exceptional customer service. Being understanding and patient helps to address customer concerns and resolve issues effectively.
• Problem-Solving Abilities: Customer support professionals should possess strong problem-solving skills to analyze customer issues, identify root causes, and provide effective solutions. The ability to think critically and troubleshoot problems is valuable in resolving customer queries.
• Product or Service Knowledge: Having a good understanding of the product or service being offered allows customer support professionals to provide accurate information and address customer inquiries effectively.
• Active Listening: Active listening involves attentively listening to customer concerns, understanding their needs, and asking relevant questions. It helps in gathering complete information and ensuring that customers feel heard and valued.
• Time Management: Customer support professionals often handle multiple inquiries simultaneously. Effective time management skills help in prioritizing tasks, managing workload, and ensuring timely responses to customers.
• Adaptability: Customer support roles can involve dealing with diverse customer personalities and challenging situations. Being adaptable and flexible allows professionals to adjust their approach and communication style to meet varying customer needs.
• Positive Attitude: Maintaining a positive and friendly demeanor, even in difficult situations, helps in building rapport with customers and creating a positive customer experience.
• Multitasking: Customer support professionals often need to juggle multiple tasks simultaneously, such as responding to emails, answering phone calls, and managing support tickets. The ability to multitask and switch between different tasks efficiently is valuable.
• Technical Skills: Depending on the nature of the role, customer support professionals may need to have basic technical skills, such as proficiency in using customer support software, navigating CRM systems, or troubleshooting common technical issues.

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HOW TO APPLY FOR TaskHuman 2023 ?

To apply for the TaskHuman 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to TaskHuman company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Customer Support – Remote(Work From Home)

TaskHuman – Frequently Asked Question?

What is the TaskHuman selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 4 LPA – 8 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.