Exciting Job Opportunity: Zoho Corporation Hiring Technical Support Engineers.BE/BTech candidate can apply for the post.

Complete details are given below:-

• Company – Zoho Corporation
• Role –Technical Support Engineers
• Qualification –BE/BTech
• Experience – 0-3
• Location –Tamil Nadu
• Salary –2 LPA – 4 LPA

ABOUT COMPANY

Zoho Corporation is an Indian multinational technology company that provides a suite of software products for businesses. Founded in 1996, Zoho offers a wide range of cloud-based applications and platforms to help organizations streamline their operations, enhance productivity, and drive growth. The company’s product portfolio includes solutions for customer relationship management (CRM), enterprise resource planning (ERP), human resources management, project management, collaboration, and more.

Zoho Corporation prides itself on delivering software that is easy to use, customizable, and affordable for businesses of all sizes. Their products are designed to empower organizations by providing them with the tools they need to efficiently manage their processes, automate workflows, and make data-driven decisions.

Zoho has gained recognition for its commitment to innovation and customer satisfaction. The company has a customer-centric approach and offers comprehensive support and training resources to ensure that users can maximize the value of their Zoho products.

What You Will Be Doing As Technical Support Engineers?

• Customer Support: You will be responsible for responding to customer inquiries, issues, and requests related to the company’s products or services. This may involve troubleshooting technical problems, providing guidance on product usage, and offering solutions to resolve customer issues.
• Issue Resolution: You will analyze and diagnose technical problems reported by customers, utilizing your knowledge and expertise to identify the root cause of the issue. You will work to resolve problems efficiently and effectively, either through direct assistance or by coordinating with other teams or departments.
• Troubleshooting and Debugging: You will use your technical skills and knowledge to troubleshoot and debug software or hardware issues. This may involve investigating error logs, reviewing code, conducting tests, and utilizing diagnostic tools to identify and resolve technical issues.
• Documentation and Knowledge Sharing: You will document the details of customer interactions, including problem descriptions, troubleshooting steps, and solutions provided. Additionally, you may contribute to the creation and maintenance of knowledge base articles, FAQs, and other resources to help customers find answers to common technical questions.
• Communication and Collaboration: You will effectively communicate technical information and solutions to customers, both verbally and in writing. You may collaborate with cross-functional teams, including developers, product managers, and quality assurance personnel, to address complex technical issues and provide valuable feedback for product improvement.
• Continuous Learning: You will stay up to date with the company’s products, technologies, and industry trends. This includes participating in training sessions, self-study, and knowledge-sharing activities to enhance your technical skills and keep abreast of new developments.

Skills Required for Technical Support Engineers

• Technical Knowledge: A strong foundation in technical concepts, including computer systems, networks, software applications, and hardware components. Familiarity with troubleshooting methodologies and the ability to quickly grasp new technologies is essential.
• Problem Solving: Excellent problem-solving skills to analyze and resolve complex technical issues. This includes the ability to identify the root cause of problems, perform accurate troubleshooting, and implement effective solutions in a timely manner.
• Customer Service: Strong customer service skills to effectively communicate with customers, understand their needs, and provide satisfactory resolutions. Patience, empathy, and the ability to remain calm under pressure are crucial in delivering excellent customer support.
• Communication: Clear and concise communication skills, both verbal and written, to effectively convey technical information to customers with varying levels of technical expertise. The ability to translate complex technical jargon into easily understandable terms is important.

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HOW TO APPLY FOR Zoho Corporation 2023 ?

To apply for the Zoho Corporation 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Zoho Corporation company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Technical Support Engineers

Zoho Corporation– Frequently Asked Question?

What is the Zoho Corporation selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 2 LPA – 4 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.