Exciting Job Opportunity at Hatch for Service Desk Technician Role. BE/BTech/BCA/BSc candidates can apply for the post.
Table of Contents
The complete details of this jobs are as follows :
- Company – Hatch
- Role – Service Desk Technician
- Qualification – BE/BTech/BCA/BSc
- Experience – 0-3 years
- Location – Gurgaon
- Salary – 2.1 LPA – 4 LPA
ABOUT COMPANY
Hatch is a global venture capital firm that focuses on supporting and investing in early-stage technology startups. Founded in 2016, Hatch provides funding, mentorship, and resources to help startups grow and scale their businesses. The firm primarily focuses on industries such as technology, software, e-commerce, fintech, healthcare, and consumer goods.
Hatch aims to identify and support promising entrepreneurs with innovative ideas and disruptive business models. They typically invest in startups during their early stages, providing seed funding, pre-seed funding, and Series A funding rounds. In addition to financial support, Hatch offers strategic guidance, industry connections, and operational expertise to help startups succeed.
Hatch has a global presence, with offices in various locations around the world, including the United States, Europe, Asia, and Africa. This allows them to tap into a diverse pool of entrepreneurial talent and explore investment opportunities across different regions.
The firm is known for its collaborative approach, working closely with founders and management teams to provide ongoing support and guidance throughout the startup’s journey. They believe in a hands-on approach and often take an active role in helping startups refine their business strategies, improve operations, and navigate challenges.
Hatch has a network of experienced mentors, industry experts, and advisors who contribute their knowledge and insights to the startups they invest in. This network helps startups gain access to valuable resources, industry connections, and potential customers.
While Hatch primarily focuses on early-stage investments, they also provide follow-on funding for successful startups that show significant growth potential. This allows them to continue supporting startups through subsequent funding rounds as they scale their businesses.
Overall, Hatch is a venture capital firm that supports early-stage technology startups by providing funding, mentorship, and resources. With a global presence and a collaborative approach, Hatch aims to empower entrepreneurs and drive innovation by investing in promising startups and helping them achieve their growth objectives.
What You Will Be Doing As An Service Desk Technician ?
- Provide second and third level support to end-users
- Should be comfortable with time zones shift timings
- Maintain computer hardware, software, and perform upgrades
- Assist users on computer/printer/network-connectivity issues
- Conduct day-to-day operation of all PCs and peripherals, whether stand-alone or network
- Respond to enquiries and ensure that SLA’s are maintained
- Act as a technical point of reference for first level support.
- Gather information to anticipate and alleviate potential problems
- Work with team and other peers to develop and maintain formal procedures and policies for consistency and increased productivity
- Assist with the implementation, documentation and administration of service-focused solutions
- Implement methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships
- Develop a customer care philosophy to ensure client satisfaction
- Analyze help desk performance through various statistical and reporting methods
- Maintain an up to date repository of service related information
- Keep abreast of changes to existing supported systems and of new systems installed
- Consistently display excellent interpersonal skills and customer focus
- Work after hours for on-call, maintenance windows and other requirements
- Work independently as well as part of a team
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Skills Required For An Service Desk Technician
- Technical Knowledge: Strong technical proficiency is crucial for a Service Desk Technician. You should have a solid understanding of computer hardware, operating systems, networking, software applications, and troubleshooting techniques. This includes knowledge of common IT tools, such as remote desktop software and ticketing systems.
- Problem-Solving: Service Desk Technicians are responsible for diagnosing and resolving technical issues. You should have excellent problem-solving skills to analyze problems, identify root causes, and apply effective solutions. This involves logical thinking, attention to detail, and the ability to troubleshoot issues systematically.
- Customer Service: As a Service Desk Technician, you will interact with end-users and provide support. Exceptional customer service skills are essential for effectively communicating with users, understanding their needs, and providing timely and courteous assistance. Patience, empathy, and strong communication skills are key in delivering a positive customer experience.
- Communication: Clear and effective communication is critical when working in a service desk environment. You should be able to explain technical concepts to non-technical users in a concise and understandable manner. Active listening, asking clarifying questions, and documenting information accurately are also important aspects of communication in this role.
- Time Management: Service Desk Technicians often handle multiple support requests simultaneously. Good time management skills are necessary to prioritize tasks, manage workload, and ensure timely responses to users. Being able to work efficiently under pressure is important in meeting service level agreements (SLAs) and user expectations.
- Adaptability: The IT landscape is constantly evolving, and Service Desk Technicians need to adapt to new technologies, tools, and processes. Being open to learning, staying updated on industry trends, and quickly grasping new concepts are essential in this dynamic field.
- Teamwork and Collaboration: Service Desk Technicians often work as part of a team, collaborating with colleagues, other IT departments, and external vendors. Strong teamwork skills, including effective communication, cooperation, and knowledge sharing, contribute to a productive and collaborative work environment.
- Attention to Detail: Paying attention to detail is crucial for accurately documenting user issues, troubleshooting steps taken, and resolutions provided. This helps in maintaining accurate records and enables efficient issue tracking and resolution.
- Documentation and Reporting: Service Desk Technicians are responsible for maintaining records of support requests, resolutions, and user interactions. Effective documentation and reporting skills ensure that relevant information is captured for future reference, analytics, and reporting purposes.
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HOW TO APPLY FOR Hatch 2023 ?
To apply for the Hatch 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Hatch company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Service Desk Technician Role – Gurgaon
Hatch – Frequently Asked Question ?
What is the Hatch selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2.1 LPA – 4 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
