Join Hexaware Technologies as a Customer Support Executive/Telecom Non Voice/Network Monitoring Engineer-2023

Join Hexaware Technologie as a Customer Support Executive/Telecom Non Voice/Network Monitoring Engineer ROLE .Any graduate candidate can apply for the post.

Table of Contents

• ABOUT COMPANY
• What You Will Be Doing As Customer Care Executive
• What You Will Be Doing As Sales Officer?
• Skills Required for the job
• HOW TO APPLY FOR THE WALK IN INTERVIEW?
• DCB Bank – Frequently Asked Question?
• DISCLAIMER:

Complete details are given below:-

• Company – Hexaware Technologies (Walk in)
• Role – Customer Support Executive/Telecom Non Voice/Network Monitoring Engineer
• Qualification – Any graduate
• Experience –0-6
• Location –Mumbai/Chennai/Dehradun
• Salary –1 – 2.5 LPA

ABOUT COMPANY

Hexaware Technologies is a global IT and business process outsourcing service provider that has established itself as a leading player in the industry. Founded in 1990, the company offers a wide range of digital transformation, technology, and automation solutions to clients worldwide. With a customer-centric approach, Hexaware focuses on building long-term partnerships and delivering tailored services to meet the unique needs of each client.

Hexaware’s service offerings cover various industries, including banking and financial services, healthcare, insurance, manufacturing, retail, and travel. The company helps organizations modernize their legacy systems, migrate to cloud platforms, and manage their applications throughout their lifecycle. They also provide enterprise solutions, assisting with the implementation and customization of ERP systems, enabling businesses to streamline their operations.

One of Hexaware’s key strengths lies in digital assurance and testing. They offer comprehensive testing services to ensure the quality and reliability of software applications. With a focus on automation and efficiency, Hexaware leverages robotic process automation (RPA) technologies to automate repetitive tasks and drive operational improvements for clients.

Hexaware is committed to staying at the forefront of technology innovation. They actively explore emerging technologies such as AI, ML, blockchain, and IoT, using them to develop innovative solutions for complex business challenges. Their expertise extends to customer experience management, where they help organizations deliver enhanced customer experiences through CRM implementation, omnichannel engagement, and analytics-driven insights.

The company has a global presence, with offices and delivery centers across North America, Europe, Asia-Pacific, and the Middle East. Hexaware serves clients ranging from Fortune 500 companies to small and medium-sized enterprises, providing them with end-to-end IT services, consulting, and business process outsourcing.

Hexaware Technologies has earned recognition for its excellence in the industry, receiving accolades for customer satisfaction, innovation, and corporate social responsibility initiatives. As technology continues to evolve, Hexaware remains dedicated to helping clients navigate digital transformation, optimize their business processes, and achieve their strategic objectives.

What You Will Be Doing As Customer Support Executive

• An Analyst will support the team in scrutinizing the credentials, documents and factual of employees being on-boarded.
• Initiate the process and ensure closure of checks with the given time frame.
• You will be responsible for follow-up with external entities, to gather reports on authenticity of documents/Dossiers.
• Utilize different modes of verification process, tracking.
• You will be required to use the database and the updates for faster execution of the process.
• Prioritize the checks in accordance to the time-line remaining for completion of reports.

What You Will Be Doing As Telecom Non Voice?

• Email and Chat Support: Telecom Non Voice positions often involve providing customer support through email or chat channels. Your responsibility is to respond to customer inquiries, address their concerns, and provide accurate information in a timely manner.
• Order Processing: Telecom Non Voice roles may involve processing customer orders for services, equipment, or billing changes. This includes accurately entering customer information, validating orders, and ensuring proper documentation and follow-up.
• Billing and Account Management: You may handle billing inquiries, process payments, and assist customers with account-related issues such as updating contact information or resolving billing discrepancies.
• Technical Troubleshooting: You may be responsible for assisting customers with technical issues related to their telecom services. This could include troubleshooting internet connectivity problems, helping customers set up devices, or guiding them through software configurations.
• Service Activation and Provisioning: In some cases, Telecom Non Voice roles may involve activating new telecom services or provisioning them for customers. This includes verifying service availability, coordinating with other teams for installation, and ensuring smooth service activation.

What You Will Be Doing As Network Monitoring Engineer

• Performance Optimization: You will be responsible for optimizing network performance by identifying bottlenecks and implementing necessary adjustments. This may involve fine-tuning network configurations, optimizing network protocols, or upgrading network hardware. Your goal is to ensure that the network operates efficiently, providing high-speed and reliable connectivity to users and services.
• Network Monitoring and Troubleshooting: Your primary responsibility is to monitor the network infrastructure for any performance issues, network congestion, security breaches, or other abnormalities. You will use various network monitoring tools to identify and resolve network problems promptly. This includes analyzing network traffic, monitoring server and device health, and investigating any network incidents or outages.
• Network Security: As a Network Monitoring Engineer, you will play a vital role in maintaining network security. This includes monitoring and analyzing network traffic for any signs of unauthorized access, malware, or other security threats. You will work closely with the security team to implement and maintain network security measures, such as firewalls, intrusion detection systems, and access controls.
• Collaboration and Communication: Effective collaboration and communication skills are essential in this role. You will collaborate with cross-functional teams, including network engineers, system administrators, security analysts, and application developers. You will also communicate network status updates, incident reports, and performance metrics to stakeholders, management, and end-users.
• Network Documentation: You will be responsible for maintaining accurate and up-to-date documentation of the network infrastructure. This includes network diagrams, configurations, device inventories, and any changes made to the network. This documentation is crucial for troubleshooting, capacity planning, and ensuring compliance with organizational policies and industry standards.
• Network Capacity Planning: You will assess network capacity requirements and plan for future growth. By monitoring network usage and analyzing trends, you will make recommendations for network expansion, hardware upgrades, or bandwidth adjustments to accommodate increasing demand and maintain optimal network performance.

Skills Required for the job

• Network Troubleshooting: Develop strong troubleshooting skills to identify and resolve network issues efficiently. This includes analyzing network logs, packet captures, and using various diagnostic tools to troubleshoot connectivity, performance, or security problems.
• Networking Fundamentals: A strong understanding of networking concepts, protocols (such as TCP/IP), and network architecture is crucial. You should be familiar with routing, switching, subnetting, VLANs, and other network fundamentals.
• Network Monitoring Tools: Proficiency in using network monitoring tools is essential. Familiarize yourself with popular tools such as Nagios, SolarWinds, PRTG, Zabbix, Wireshark, and SNMP-based monitoring solutions. Knowledge of log analysis tools and packet capture analysis is also beneficial.
• Security Knowledge: Understanding network security principles and common security threats is crucial. Stay updated on the latest security vulnerabilities, attacks, and countermeasures. Knowledge of firewalls, intrusion detection/prevention systems, and security protocols (such as SSL/TLS) is beneficial.
• Network Protocols: Familiarity with a wide range of network protocols, such as DNS, DHCP, SNMP, SMTP, HTTP, FTP, and SSH, is important. Understanding how these protocols work and their role in network communication is essential for effective network monitoring and troubleshooting.
• Analytical and Problem-Solving Skills: As a Network Monitoring Engineer, you’ll encounter complex network issues that require analytical thinking and problem-solving abilities. You should be able to analyze data, identify patterns, and make informed decisions to resolve network problems effectively.
• Scripting and Automation: Proficiency in scripting languages like Python, PowerShell, or Bash can greatly enhance your efficiency. Automating routine tasks, data analysis, and report generation using scripting can save time and improve productivity.

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HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the Hexaware Technologies (Walk in) Interview Candidate need to walk in to the Venue that is given below.

INTERESTED CANDIDATES CAN SEND THEIR RESUME TO THE GIVE MAIL ID BELOW FOR Mumbai LOCATION

FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR Dehradun LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Hexaware Technologies – Frequently Asked Question?

What is the Hexaware Technologies selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 2.5-4LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.