Exciting Job Opportunity at Nilkamal Walk-in Interviews – Apply Now in 2023

Job Opportunity at Nilkamal Walk-in Interviews for Customer Service Associate Role. Any graduate candidates can apply.

Complete details are given below:-

• Company – Nilkamal
• Roles – Customer Service Associate
• Qualification – Any graduate
• Location – Mumbai
• Work Experience – 2-5 years
• Salary – 1.25 LPA-2 LPA

ABOUT THE COMPANY

Nilkamal is an Indian company that specializes in manufacturing and selling a wide range of plastic products. Here are some key details about Nilkamal:

Company Overview: Nilkamal Limited, founded in 1981 and headquartered in Mumbai, India, is a leading manufacturer of plastic products in India. The company started as a manufacturer of plastic crates and has expanded its product portfolio over the years.

Product Range: Nilkamal offers a diverse range of plastic products for various industries and applications. Their product range includes furniture, material handling crates, storage solutions, home furnishings, industrial containers, custom-molded products, and more. They cater to both consumer and industrial sectors.

Furniture Division: Nilkamal is well-known for its furniture division, which offers a wide variety of plastic furniture products. This includes chairs, tables, cabinets, racks, beds, and other household furniture items. They also provide furniture solutions for offices, schools, hospitals, and outdoor spaces.

Material Handling Solutions: Nilkamal specializes in manufacturing plastic crates and containers for material handling and storage purposes. These crates are widely used in industries such as agriculture, logistics, retail, food processing, and automotive. Nilkamal also offers pallets, bins, and customized packaging solutions.

Home Furnishings: Nilkamal manufactures and sells a range of home furnishing products, including mattresses, pillows, cushions, and curtains. They focus on providing quality and comfort through their home furnishing offerings.

Retail Presence: Nilkamal has an extensive retail network in India, with their products available through their own retail outlets, authorized dealers, and e-commerce platforms. Their products are easily accessible to consumers across the country.

Quality and Innovation: Nilkamal is committed to maintaining high product quality standards and continuously innovating their offerings. They use advanced manufacturing techniques and invest in research and development to enhance their product range and meet customer requirements.

Sustainability Initiatives: As a responsible manufacturer, Nilkamal is actively involved in sustainability initiatives. They strive to reduce their environmental impact by promoting the use of recycled plastics, implementing eco-friendly manufacturing practices, and encouraging responsible waste management.

Industry Presence: Nilkamal serves diverse industries, including retail, agriculture, logistics, healthcare, hospitality, and education. Their products are trusted by businesses and individuals for their quality, durability, and value for money.

Corporate Social Responsibility (CSR): Nilkamal is committed to giving back to society through its CSR initiatives. They focus on areas such as education, healthcare, community development, and environmental sustainability.

In summary, Nilkamal is a prominent Indian company that specializes in manufacturing and selling a wide range of plastic products, including furniture, material handling solutions, home furnishings, and custom-molded products. With a focus on quality, innovation, and sustainability, Nilkamal has established itself as a trusted brand in the plastic products industry in India.

What you will be doing as Customer Service Associate

• Customer Assistance: Assist customers by addressing their inquiries, concerns, and requests through various channels, such as phone, email, live chat, or in-person. Provide accurate and timely information about products, services, policies, and procedures.
• Problem Resolution: Listen actively to customer issues and concerns, empathize with their situation, and work towards finding appropriate solutions. Analyze problems, troubleshoot technical issues, escalate complex problems when necessary, and follow up with customers to ensure satisfactory resolution.
• Order Processing and Tracking: Process customer orders, including taking orders over the phone or online, verifying information, and entering orders into the system accurately. Track order status, shipping information, and delivery schedules to provide customers with updates.
• Complaint Handling: Handle customer complaints effectively and professionally, maintaining a calm and courteous demeanor. Investigate complaints, gather necessary information, and work towards resolving issues to the customer’s satisfaction. Provide explanations, alternatives, or appropriate compensation when required.
• Product Knowledge: Develop a deep understanding of the company’s products, services, and offerings. Stay updated on product features, specifications, pricing, promotions, and any changes or updates. Effectively communicate product information to customers to assist them in making informed decisions.
• Documentation and Record-Keeping: Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the company’s customer relationship management (CRM) system or other designated systems. Document essential information, including customer preferences, issues, and feedback.
• Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional products or services to customers based on their needs, preferences, or previous purchases. Provide relevant product recommendations and promotions to enhance the customer’s experience and increase sales.
• Customer Feedback: Actively seek customer feedback and conduct customer satisfaction surveys to gauge customer satisfaction levels and identify areas for improvement. Relay feedback and suggestions to relevant departments within the organization to enhance overall customer experience.
• Team Collaboration: Collaborate and communicate effectively with other team members, departments, and stakeholders to resolve customer issues, share knowledge, and improve overall customer service processes. Contribute to a positive and supportive team environment.
• Adherence to Policies and Procedures: Follow established company policies, procedures, and guidelines while handling customer interactions, ensuring compliance with quality standards, data protection, and privacy regulations. Adhere to service level agreements (SLAs) and meet performance metrics and targets set by the organization.

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HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the Nilkamal (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Nilkamal(walk-in) – Frequently Asked Question?

What is Nilkamal Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at Nilkamal for freshers?

The average of 1.25 LPA-2 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.