Join Novac for Exciting Non-Voice Process and Unlock Your Career Potential .Any Graduate candidate can apply for the job.
Table of Contents
Complete details are given below:-
- Company – Novac
- Role –Non-Voice Process
- Qualification – Any Graduate
- Experience – 0-1
- Location –Chennai
- Salary –1 LPA – 2 LPA
ABOUT COMPANY
NOVAC Technology Solutions is a digital transformation and cloud solutions company initially started out as the technology arm of Shriram Group. Novac’s expertise in Financial Services, Insurance Services, Retail Solutions, and Digital Learning helps businesses in their transition to the digital world.
Across channels, NOVAC emphasizes its brand values and aims to build a long-lasting relationship with clients to ensure world-class solutions that exceed client’s expectations. Our robust digital enterprise solutions ZIVA and NOVA, have the ability to supercharge any financial services and insurance organization.
Some of the larger clients in the Finance and Insurance industry sectors transacted more than 55% of their new business through Mobile Apps. Novac’s Digital Learning Platform AXLE and the KAZITO®, our brand store solution that powers small scale and large scale retail businesses, is gaining good traction.
At NOVAC,we see innovation as a continuous process and firmly believe that the agile business model is crucial to any business’s success.
What You Will Be Doing As Non-Voice Process
- Responding to Customer Queries: You will be responsible for addressing customer inquiries, concerns, or issues via written communication channels. This may involve providing information, troubleshooting problems, or offering solutions to customer queries or complaints.
- Email Management: Handling customer emails efficiently and professionally is a key aspect of the Non-Voice Process. You will be expected to draft clear and concise responses, adhering to company guidelines and maintaining a friendly and helpful tone.
- Live Chat Support: If the Non-Voice Process involves live chat support, you will engage in real-time conversations with customers, assisting them with their questions or concerns. This requires prompt responses, multitasking skills, and the ability to provide accurate information quickly.
- Ticket Management: Some Non-Voice Processes may involve ticketing systems, where you receive and manage customer requests or issues through a tracking system. You would need to prioritize and address tickets in a timely manner, ensuring resolution and maintaining proper documentation.
- Data Entry and Documentation: Non-Voice Processes often require accurate data entry and documentation. This may involve updating customer records, recording interactions, or maintaining databases with relevant information
| ALSO APPLY FOR Deloitte-Consulting – BO – Operations Transformation – Analyst-VIEW & APPLY Genpact Virtual Interview-Order to Cash– VIEW & APPLY Deloitte-Tax – Intern – TP– VIEW & APPLY Amazon-Sales Associate– VIEW & APPLY Singapore Airlines-Accounting/Finance – Associate-VIEW & APPLY |
Skills Required for Non-Voice Process
- Customer Service: Strong customer service skills are crucial for providing exceptional shopping experiences. This includes active listening, effective communication, empathy, and problem-solving skills to address customer needs and concerns.
- Sales and Product Knowledge: A solid understanding of sales techniques and product knowledge is essential. This involves being able to communicate product features, benefits, and pricing to customers, as well as effectively upselling or cross-selling.
- Communication Skills: Clear and effective communication skills are vital for interacting with customers, team members, and management. This includes verbal and written communication, active listening, and the ability to convey information accurately and persuasively.
- Teamwork and Leadership: For TLs, strong leadership and teamwork skills are necessary to motivate and guide the sales team. This includes the ability to delegate tasks, provide constructive feedback, resolve conflicts, and foster a positive and collaborative work environment.
- Problem Solving: Being able to identify and resolve customer issues or challenges is important. This requires critical thinking, adaptability, and the ability to make decisions quickly and effectively in a fast-paced retail environment.
Increase your selection chances Apply jobs base on your Location Qualification & Experience CLICK HERE
HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the Novac (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Non-Voice Process |
| Experience | 0-1 |
| Contact no. | shivani |
| Date | 7th June – 8th June , |
| Time | 10.00 AM – 4.30 PM |
| walk-in Address: | NOVAC TECHNOLOGY SOLUTIONS NO 275,Statesman One,Rama Krishna Mutt Road, MYLAPORE, Chennai, Tamilnadu, India, |
Novac – Frequently Asked Question?
What is the Novac selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 1 LPA – 2 LPA for the this role.
Apply for all Government Jobs Across India CLICK HERE
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
