Walk-in Drive at Big Basket from 06th to 15th July 2023 | Multiple Location

Walk-in at Big Basket for Customer Service Associates/ Operation Controller/ Pricing Executive role.12 Pass/10+ Diploma ,Any Graduate candidate can apply for the post.

Complete details are given below:-

• Company –Big Basket Walkin
• Roles -Customer Service Associates/ Operation Controller/ Pricing Executive
• Qualifications -12 Pass/10+ Diploma ,Any Graduate
• Location -Bangalore/ Hyderabad/ Chennai
• Work Experience -0- 4
• Salary – 2.5 LPA – 3 LPA

ABOUT THE COMPANY

Big Basket is one of India’s largest online grocery delivery platforms. Established in 2011, Big Basket offers a wide range of groceries and household products, including fresh produce, pantry essentials, personal care items, and more. Operating through a user-friendly website and mobile app, Big Basket enables customers to conveniently order groceries and have them delivered to their doorstep. The platform provides a vast selection of products from trusted brands and local suppliers, ensuring quality and freshness. With a focus on customer satisfaction, Big Basket offers flexible delivery options, reliable service, and competitive pricing. The company has expanded its operations to various cities across India, catering to the growing demand for online grocery shopping. Big Basket has emerged as a leading player in the e-commerce grocery space, revolutionizing the way people shop for everyday essentials in India.

Job Responsibility For Customer Service Associates Role

• Customer Support: Providing prompt and efficient customer support through various channels such as phone, email, chat, or social media. Assisting customers with inquiries, resolving issues, and addressing their concerns or complaints.
• Order Processing: Processing customer orders, ensuring accuracy in product selection, pricing, and delivery details. Coordinating with relevant teams to track order status, resolve any discrepancies, and provide updates to customers.
• Information and Product Assistance: Providing accurate and detailed information about products or services to customers. Assisting customers in product selection, providing recommendations, and addressing any questions they may have.
• Troubleshooting and Issue Resolution: Identifying and troubleshooting customer issues or technical problems. Resolving customer complaints or escalating them to appropriate teams for resolution.
• Complaint Handling: Managing customer complaints or escalations, investigating issues, and taking necessary steps to resolve them in a timely and satisfactory manner. Keeping accurate records of customer interactions and actions taken.

Job Responsibility For Operation Controller Role

• Operational Planning: Collaborating with management and other teams to develop operational plans and strategies that align with organizational goals. Analyzing operational requirements, forecasting resource needs, and developing action plans to optimize efficiency and productivity.
• Performance Monitoring: Monitoring and evaluating key operational metrics, performance indicators, and targets to assess operational effectiveness. Identifying areas of improvement, analyzing trends, and proposing solutions to enhance operational performance.
• Process Improvement: Identifying opportunities for process improvement within operations to streamline workflows, increase efficiency, and reduce costs. Implementing process enhancements and monitoring their effectiveness.
• Budgeting and Cost Control: Assisting in the development of operational budgets and monitoring actual performance against budgeted targets. Analyzing costs, identifying cost-saving opportunities, and implementing measures to control expenses.
• Risk Management: Assessing operational risks, identifying potential vulnerabilities, and developing risk mitigation strategies. Implementing controls and monitoring compliance with regulatory requirements and internal policies.

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Skills Required For The Post

• Communication Skills: Excellent verbal and written communication skills to effectively interact with customers, understand their needs, and provide clear and concise information.
• Empathy and Patience: Ability to empathize with customers, remain calm under pressure, and handle challenging situations with patience and professionalism.
• Problem-Solving: Strong problem-solving skills to address customer concerns and find appropriate solutions in a timely manner.
• Active Listening: Active listening skills to understand customer inquiries, gather relevant information, and provide accurate and helpful responses.
• Customer Focus: A customer-centric mindset and a genuine desire to assist and satisfy customers’ needs.

HOW TO APPLY FOR THE WALK-IN INTERVIEW?

To apply for the Big Basket (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR BANGALORE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN SHARE THEIR RESUME IN THE GIVEN EMAIL-ID BELOW

FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN SHARE THEIR RESUME IN THE GIVEN EMAIL-ID BELOW

Big Basket walk in– Frequently Asked Question?

What is the Big Basket walk-in selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 2.5 LPA – 3 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information