Tech Mahindra Careers, Work from Home : Hiring As Customer Service Role. Any Graduate,12 Pass Candidates can apply for the post.
Table of Contents
Tech Mahindra Careers, Work from Home – Overview
- Company – Tech Mahindra Work from Home
- Role –Customer Service
- Qualification – Any Graduate,12 Pass
- Experience -0-5
- Location – Remote ( Hiring office located in Noida,Uttar Pradesh)
- Salary-2 lpa- 4 lpa
Tech Mahindra Careers, Work from Home – ABOUT COMPANY
Tech Mahindra is an Indian multinational technology company that provides information technology (IT) services and business process outsourcing (BPO) services. It is a part of the Mahindra Group, a diversified conglomerate based in India. Tech Mahindra was founded in 1986 as a joint venture between Mahindra & Mahindra (a major Indian automobile company) and British Telecom (BT), a telecommunications company based in the United Kingdom.
Tech Mahindra offers a wide range of services including IT consulting, application development and maintenance, infrastructure management, cybersecurity, data analytics, and more. The company serves clients in various industries such as telecommunications, healthcare, financial services, manufacturing, retail, and more. It has a global presence with offices and delivery centers in multiple countries.
Tech Mahindra Careers, Work from Home – Customer Service Responsibilities
- Responding to Inquiries: Addressing customer inquiries, questions, and concerns promptly and accurately through various channels such as phone, email, chat, or social media.
- Problem Solving: Helping customers troubleshoot issues and finding appropriate solutions to their problems, often requiring a good understanding of the product or service.
- Providing Information: Offering accurate information about products, services, policies, pricing, and promotions to assist customers in making informed decisions.
- Order Processing: Assisting customers with placing orders, processing transactions, and tracking orders to ensure timely delivery.
- Handling Complaints: Listening to customer complaints, empathizing with their frustration, and working towards resolving their issues while maintaining a professional and patient demeanor.
- Maintaining Calm Under Pressure: Remaining calm and composed when dealing with irate or upset customers, and using effective communication skills to defuse tense situations.
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Tech Mahindra Careers, Work from Home – Skills Required
- Communication Skills: Clear and concise communication, both written and verbal, is crucial for understanding customer needs, explaining solutions, and providing information effectively.
- Active Listening: Paying full attention to customers, understanding their concerns, and asking clarifying questions to ensure you grasp their issues accurately.
- Empathy: Demonstrating genuine understanding and compassion for customers’ emotions, concerns, and situations, and conveying that you care about their needs.
- Patience: Remaining patient and composed, especially when dealing with frustrated or upset customers, and maintaining a positive attitude throughout interactions.
- Problem-Solving: Analyzing situations, identifying root causes, and offering appropriate solutions to resolve customer issues in a timely and efficient manner.
- Adaptability: Being flexible and open to change, able to adjust your approach based on the specific needs and preferences of each customer.
- Product/Service Knowledge: Developing a deep understanding of your company’s products or services, policies, and processes to provide accurate information and guidance.
- Time Management: Efficiently managing your time and prioritizing tasks to ensure prompt responses and resolutions for customers.
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HOW TO APPLY FOR Tech Mahindra Careers, Work from Home?
To apply for the Tech Mahindra Careers, Work from Home – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Tech Mahindra Careers, Work from Home company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
FOR REMOTE(Noida,Uttar Pradesh LOCATION) INTERESTED CANDIDATES CAN SEND THEIR RESUME TO THE GIVEN MAIL ID BELOW
| ROLE | Customer Service |
| EXPERIENCE | 0 – 5 years |
| LOCATION | Remote hiring office Located in Noida,Uttar Pradesh |
| Contact | 8459776994 |
| Email id : | [email protected] |
Tech Mahindra Careers, Work from Home – Frequently Asked Question ?
What is the Tech Mahindra Work from Home selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2 lpa- 4 lpa for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
