Exciting Job Opportunity at eClinicalWorks Walk-In Interview-2023

Job Opportunity at eClinicalWorks Walk-In Interview for Customer Service Role. Any graduate candidates can apply.

Complete details are given below:-

• Company – eClinicalWorks
• Roles – Customer Service
• Qualification – Any graduate
• Location – Mumbai
• Work Experience – 0-2 years
• Salary – 3 LPA – 5.5 LPA

ABOUT THE COMPANY

eClinicalWorks is a leading provider of electronic health record (EHR) systems and healthcare technology solutions. Founded in 1999, the company focuses on improving patient care and streamlining healthcare operations through innovative software and services. Here are some key details about eClinicalWorks:

Electronic Health Record (EHR) Software: eClinicalWorks offers comprehensive EHR software that enables healthcare providers to digitize and manage patient medical records, including medical history, diagnoses, medications, lab results, and more. The software facilitates secure data sharing, improves clinical workflows, and enhances communication between healthcare providers and patients.

Practice Management Solutions: eClinicalWorks provides practice management solutions that help healthcare organizations streamline administrative tasks, such as appointment scheduling, billing, revenue cycle management, and insurance claim processing. These tools aim to improve operational efficiency and financial performance.

Population Health Management: eClinicalWorks offers population health management solutions that assist healthcare organizations in analyzing and managing the health of specific patient populations. These tools provide insights into population health trends, risk stratification, and care coordination, allowing providers to deliver targeted interventions and improve patient outcomes.

Interoperability and Data Exchange: eClinicalWorks focuses on interoperability to facilitate the exchange of health information between different healthcare systems and providers. The company’s solutions support industry standards, such as HL7 and FHIR, to enable seamless integration with external systems, including laboratories, pharmacies, and other EHR platforms.

Patient Engagement and Telehealth: eClinicalWorks provides tools for patient engagement and telehealth services, allowing patients to access their health records, schedule appointments, communicate with healthcare providers, and participate in virtual visits. These solutions aim to enhance patient experience, promote active patient involvement in their care, and improve access to healthcare services.

Analytics and Reporting: eClinicalWorks offers robust analytics and reporting capabilities to help healthcare organizations derive meaningful insights from their clinical and operational data. These tools enable providers to track key performance indicators, identify trends, measure outcomes, and make data-driven decisions to improve quality of care and operational efficiency.

Customer Base: eClinicalWorks serves a wide range of healthcare organizations, including physician practices, medical groups, community health centers, hospitals, and ambulatory care settings. The company’s solutions are used by healthcare providers of various specialties and sizes, from small practices to large healthcare systems.

Industry Recognition: eClinicalWorks has received recognition and awards for its innovative healthcare technology solutions. The company has been recognized for its EHR software, interoperability capabilities, population health management tools, and commitment to customer satisfaction.

What you will be doing as Customer Service

• Assists eCW clients on the issues they have encountered through triaging to determine if a how-to solution can be provided.
• Creates a case or seeks assistance from other teams and ensures the case is created for any potential patient safety issues.
• Need to raise Complaints & Feedback whenever applicable through eManager portal.
• Creating Actions immediately after call when needed (e.g Cancelled Clients calling for assistance).
• Every cases logged need to have a proper and valid documentation which allows Technical Account Manager to work on these cases smoothly.
• For each call taken, individual have to document a detailed call logs into Client HUB.
• Clients calling for cases already created, assistance need to be provided by checking case details and later have to document the same, either on case or in call logs depending on nature of client query.
• Be updated about the new features and enhancements within the product.
• Be updated with product, process and technical knowledge

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Skills Required for Accounts Receivable

• Financial Knowledge: A strong understanding of basic accounting principles, financial statements, and the revenue recognition process is essential. This includes knowledge of accounts receivable, revenue recognition methods, and understanding credit and collection processes.
• Attention to Detail: Accuracy is critical in managing accounts receivable, as it involves tracking and recording financial transactions, invoicing, and applying payments correctly. Attention to detail helps avoid errors, identify discrepancies, and ensure accurate and up-to-date records.
• Communication Skills: Effective communication is vital when dealing with customers and internal stakeholders. Accounts Receivable professionals need to have good verbal and written communication skills to maintain positive relationships with customers, resolve payment issues, and follow up on outstanding invoices.
• Organization and Time Management: Managing accounts receivable involves handling multiple tasks simultaneously. Strong organizational skills help in prioritizing tasks, meeting deadlines, and maintaining an efficient workflow. Effective time management ensures that invoices are sent on time, payments are collected promptly, and aging accounts are managed effectively.
• Analytical Skills: Analytical skills are valuable in assessing customer creditworthiness, evaluating payment trends, and identifying potential collection issues. The ability to analyze accounts receivable reports, aging schedules, and customer payment patterns can help in making informed decisions and implementing effective collection strategies.
• Problem-Solving and Decision-Making: Accounts Receivable professionals often encounter challenges related to late payments, disputes, or non-payment. Strong problem-solving and decision-making skills are essential to identify solutions, negotiate payment arrangements, and escalate issues when necessary.
• Customer Service Orientation: Accounts Receivable involves frequent interactions with customers. A customer service-oriented approach helps build positive relationships, handle customer inquiries and concerns professionally, and provide timely and accurate information.
• Software Proficiency: Proficiency in accounting software and related tools is crucial for managing accounts receivable efficiently. Familiarity with software such as QuickBooks, SAP, Oracle, or other accounts receivable management systems is advantageous.
• Integrity and Ethical Conduct: Accounts Receivable professionals deal with sensitive financial information and must adhere to ethical standards. Maintaining confidentiality, handling financial transactions with integrity, and ensuring compliance with applicable laws and regulations are vital.
• Adaptability and Continuous Learning: The finance and accounting field is continually evolving. Being adaptable to changing technologies, industry practices, and regulations is important. A willingness to learn and upgrade skills in areas such as automation, data analysis, and new payment methods is beneficial.

HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the eClinicalWorks (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

eClinicalWorks (walk-in) – Frequently Asked Question?

What is eClinicalWorks Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at eClinicalWorks for freshers?

The average of 3 LPA – 5.5 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.