Grow Your Career with Infoedge for Customer Service Role. Any Graduate candidates can apply for these post.
Complete details are given below:-
- Company – Infoedge
- Roles – Customer Service
- Qualification – Any Graduate
- Location – Noida
- Work Experience – 0-1
- Salary – 2.5 – 3.75 LPA
Table of Contents
ABOUT THE COMPANY
Infoedge is an Indian multinational company that operates primarily in the internet and e-commerce sectors. Founded in 1995, Infoedge is headquartered in Noida, Uttar Pradesh, India. The company is known for its diverse portfolio of online businesses, which include popular platforms like Naukri.com, 99acres.com, Jeevansathi.com, and Shiksha.com.
Naukri.com is one of Infoedge’s flagship brands and is India’s leading online job portal, connecting job seekers with employers across various industries. 99acres.com is a prominent real estate portal that facilitates buying, selling, and renting of properties in India. Jeevansathi.com is a matrimony platform, while Shiksha.com provides information and guidance on education options and career opportunities.
Infoedge has played a significant role in the growth of India’s digital ecosystem by offering innovative online solutions for job search, property search, matrimony, and education. These platforms have become go-to destinations for millions of users, providing them with easy access to relevant information, connecting them with opportunities, and simplifying their decision-making processes.
In addition to its core businesses, Infoedge has made strategic investments in various start-ups and emerging ventures in the technology and e-commerce space. The company has actively pursued opportunities to expand its presence and diversify its offerings, leveraging its expertise and resources to foster growth and innovation in the digital domain.
As a pioneering player in the Indian internet industry, Infoedge continues to evolve and adapt to the changing dynamics of the online marketplace. With its commitment to providing value-added services and catering to the evolving needs of users, Infoedge remains a key player in India’s digital landscape.
What you will be doing as Customer Service?
- Handling inquiries: Customer service representatives are responsible for addressing customer inquiries, questions, and concerns through various channels such as phone calls, emails, chat support, or social media platforms. They provide information about products or services, address billing issues, resolve complaints, and offer solutions to customer problems.
- Providing assistance and support: Customer service representatives assist customers in navigating through product or service-related issues. They may troubleshoot technical problems, guide customers through processes, and provide step-by-step instructions to ensure a satisfactory experience.
- Resolving complaints: Customer service representatives handle customer complaints or disputes with empathy and professionalism. They listen attentively, investigate the issue, and work towards a resolution that satisfies the customer while adhering to company policies and guidelines.
- Processing orders and returns: In some cases, customer service representatives are responsible for processing orders, verifying information, and ensuring timely delivery. They may also handle return requests, initiate refunds or exchanges, and ensure a smooth process for customers.
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Skills Required for Customer Service
- Excellent Communication: Strong communication skills are vital for customer service representatives. They should be able to listen actively, speak clearly and concisely, and convey information effectively. Good written communication skills are also necessary for responding to customer inquiries via email or chat.
- Empathy and Patience: Customer service representatives need to empathize with customers and understand their concerns or frustrations. Patience is crucial when dealing with difficult or upset customers, as it helps maintain a positive interaction and find appropriate solutions.
- Problem-Solving: Customer service often involves resolving customer issues and finding solutions to their problems. Customer service representatives should possess strong problem-solving skills to identify the root cause of an issue, think creatively, and provide effective solutions or alternatives.
- Product Knowledge: A comprehensive understanding of the company’s products or services is important for customer service representatives. They should have knowledge of product features, benefits, pricing, and availability to provide accurate information and address customer queries effectively.
- Adaptability: Customer service situations can vary greatly, and customer service representatives should be adaptable to handle different customer personalities and scenarios. They should be able to adjust their approach, communication style, and problem-solving techniques to meet individual customer needs.
HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the Infoedge (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR NOIDA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service |
| Experience | 0 – 1 years |
| Contact no. | harsh bhuranda ( 08287565068 ) |
| Date | 11th June |
| Time | 11.00 AM – 3.30 PM |
| walk-in Address: | A-88, A Block, Sector 2, Noida, Uttar Pradesh 201301, Nearest Metro Station – Sector -15 |
FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOVENUE FOR INTERVIEW
Infoedge (walk-in) – Frequently Asked Question?
What is Infoedge Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at Infoedge for freshers?
The average of 2.5 – 3.75 LPA is based on the reports of Glassdoor and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
