Customer Care Executive – Join 5paisa and Provide Exceptional Customer Support

Customer Care Executive – Join 5paisa and Provide Exceptional Customer Support. Any graduate candidates can apply for the post.

Complete details are given below:-

• Company – 5paisa
• Roles – Customer Care Executive
• Qualification – Any graduate
• Location – Thane
• Work Experience – 0-3 Years
• Salary – 1 LPA – 3 LPA

ABOUT THE COMPANY

5paisa.com is an online discount broker and financial services company based in India. Here are some brief details about 5paisa.com:

Overview: 5paisa.com is a fintech company that offers a range of financial products and services through its online platform. It provides a convenient and affordable way for individuals to invest in stocks, mutual funds, insurance, digital gold, and other financial instruments.

Online Trading and Investing: 5paisa.com enables users to trade and invest in equities, derivatives, commodities, and currency markets. Through their online platform, users can access real-time market data, research tools, and execute trades seamlessly.

Discount Brokerage: As a discount broker, 5paisa.com offers low-cost brokerage services, allowing investors to trade at significantly lower commission rates compared to traditional brokers. This makes it attractive to cost-conscious investors who prefer to manage their investments online.

Investment Products: 5paisa.com provides access to a wide range of investment products, including stocks, exchange-traded funds (ETFs), mutual funds, and insurance. It offers a comprehensive investment ecosystem that caters to both beginners and experienced investors.

Technology-driven Platform: The company leverages technology to provide a user-friendly and intuitive platform for investors. It offers features like mobile trading applications, advanced analytics tools, portfolio tracking, and personalized investment recommendations.

Research and Insights: 5paisa.com provides research reports, market insights, and expert recommendations to help investors make informed investment decisions. They offer research tools and educational resources to empower users with knowledge about various investment options.

Customer Support: The company emphasizes customer support and provides assistance through various channels, including phone, email, and online chat. They aim to provide prompt and efficient customer service to address user queries and concerns.

Regulatory Compliance: 5paisa.com operates in accordance with the regulations set by the Securities and Exchange Board of India (SEBI), ensuring transparency, security, and investor protection.

Mobile App: 5paisa.com offers a user-friendly mobile app that allows investors to trade and manage their investments on the go. The app provides real-time market updates, personalized notifications, and seamless transaction capabilities.

Awards and Recognition: 5paisa.com has received several industry accolades for its innovative approach and user-centric services. It has been recognized for its digital initiatives, technological advancements, and contribution to the fintech landscape in India.

What you will be doing as Customer Care Executive

• Warm calling on each interested leads generated for the client’s for Equity Products.
• Selling of investment products i.e. Demat/Trading account, MF, Subscription Products online to customers.
• Explaining about 5paisa Feature and benefits to the client.
• Helping the client to complete the simple steps in your Website/Mobile App.
• Complete all the process in online.

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Skills Required for Customer Care Executive

• Excellent Communication: Strong verbal and written communication skills are essential to effectively interact with customers and provide clear and concise information.
• Customer Service Orientation: A customer-centric mindset is crucial. Customer Care Executives should be empathetic, patient, and focused on understanding and meeting customer needs.
• Active Listening: The ability to listen attentively to customer inquiries, concerns, and feedback is important. Active listening helps in understanding customer requirements and providing appropriate solutions.
• Problem-Solving: Customer Care Executives should have strong problem-solving skills to assess customer issues, identify root causes, and offer effective solutions in a timely manner.
• Product Knowledge: Acquiring a comprehensive understanding of the company’s products or services is essential. Customer Care Executives should be able to provide accurate information, address customer queries, and guide them appropriately.
• Multitasking: The ability to handle multiple customer inquiries simultaneously and prioritize tasks is important in a fast-paced customer care environment.
• Patience and Empathy: Dealing with challenging or frustrated customers requires patience and empathy. Customer Care Executives should be able to remain calm, manage difficult situations, and provide support with a positive attitude.
• Conflict Resolution: Conflict resolution skills help in addressing customer complaints and resolving conflicts effectively. Customer Care Executives should be able to handle challenging situations with professionalism and find appropriate resolutions.
• Computer Proficiency: Basic computer skills, including proficiency in using customer relationship management (CRM) systems, email, and other software, are often necessary for managing customer interactions and updating customer records.
• Teamwork and Collaboration: Customer Care Executives may need to collaborate with colleagues from different departments to resolve customer issues. Being a team player and having good interpersonal skills contribute to a positive work environment and better customer service.

HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the 5paisa (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR THANE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

5paisa (walk-in) – Frequently Asked Question?

What is 5paisa Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at 5paisa for freshers?

The average of 1 LPA – 3 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.