Walk-in Drive at Intouch CX from 17th to 18th June 2023 | Hyderabad

Walk-in Drive at Intouch CX for International Chat Process .Any graduate candidate can apply for the post.

Complete details are given below:-

• Company –Intouch CX walk in
• Roles – International Chat Process
• Qualification – Any graduate
• Work Experience –1-4
• Salary –1-3.5 LPA
• Location –Hyderabad

ABOUT THE COMPANY

Intouch CX is a customer experience (CX) consulting and technology firm that specializes in helping organizations enhance and optimize their customer interactions and relationships. The company provides a range of services and solutions designed to improve customer satisfaction, loyalty, and overall business performance.

Intouch CX offers expertise in various areas related to customer experience, including:

Customer Experience Strategy: Intouch CX helps businesses develop comprehensive customer experience strategies aligned with their goals and objectives. This involves assessing the current state of the customer experience, identifying areas for improvement, and creating a roadmap for enhancing customer interactions at every touchpoint.

Voice of the Customer (VoC) Programs: Intouch CX assists organizations in capturing and analyzing customer feedback through Voice of the Customer programs. These programs employ various methodologies, such as surveys, interviews, and focus groups, to gather insights and understand customer needs, preferences, and expectations.

Customer Journey Mapping: Understanding the customer journey is crucial for delivering a seamless and satisfying experience. Intouch CX helps organizations map out the customer journey, identifying key touchpoints and pain points to optimize the overall experience and drive customer loyalty.

What You Will Be Doing As International Chat Process?

• Customer Interaction: You will interact with customers from various international locations through chat platforms, providing prompt and effective responses to their inquiries, concerns, and requests. This may include assisting with product or service information, resolving issues, processing orders, and addressing customer feedback.
• Problem Solving: You will need to identify and analyze customer problems or issues and work towards finding appropriate solutions. This may involve troubleshooting technical issues, coordinating with relevant departments or teams, and following predefined processes to ensure customer satisfaction.
• Product Knowledge: You will acquire and maintain a comprehensive understanding of the company’s products or services. This includes staying updated on product features, benefits, pricing, and any updates or changes. You will effectively communicate this information to customers and assist them in making informed decisions.
• Communication and Language Skills: As an International Chat Process representative, you will need strong communication skills, particularly in written communication. You should be able to effectively convey information, instructions, and resolutions to customers using clear and concise language.

Skills Required for the International Chat Process

• Excellent Written Communication: Strong written communication skills are crucial as the primary mode of interaction is through chat-based platforms. You should have a good command of grammar, spelling, and punctuation, along with the ability to express ideas clearly and concisely.
• Multilingual Proficiency: Fluency in multiple languages can be highly advantageous, especially if you are supporting customers from different regions or countries. Being able to communicate effectively in the customers’ preferred language can help build rapport and provide a better customer experience.
• Customer Service Orientation: Having a customer-centric mindset is essential for delivering exceptional service. You should possess strong interpersonal skills, patience, empathy, and the ability to actively listen to customers’ needs and concerns. Resolving customer issues and ensuring their satisfaction should be a top priority.
• Problem-Solving Skills: The ability to identify and analyze customer problems or issues and provide appropriate solutions is important. You should be proactive in finding resolutions, be resourceful in seeking information, and be able to think critically to resolve customer queries and concerns effectively.
• Product Knowledge: A solid understanding of the company’s products or services is crucial. You should familiarize yourself with product features, benefits, pricing, and any updates or changes. This knowledge will help you address customer inquiries accurately and provide relevant information.

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HOW TO APPLY FOR THE WALK-IN INTERVIEW?

To apply for the  Intouch CX(Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR hyderabad LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

 Intouch CX walk- in– Frequently Asked Question?

What is the Intouch CX selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 1-3.5 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.