Apollo is hiring Customer Service. Any graduate candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – Apollo walk-in
- Roles – Customer Service
- Qualification – Any graduate
- Location – Kolkata
- Work Experience – 0-3years
- Salary – 2.5 – 3.5 LPA
ABOUT THE COMPANY
Apollo Hospitals is a renowned healthcare organization based in India. Established in 1983, it has become one of the largest and most respected hospital chains in the country. Apollo Hospitals provides a wide range of medical services and specialties, including cardiology, oncology, orthopedics, neurology, gastroenterology, and many others. With a network of hospitals, clinics, and diagnostic centers across India and internationally, Apollo Hospitals is dedicated to delivering high-quality, patient-centric care. The organization is known for its state-of-the-art facilities, advanced medical technologies, and a team of highly skilled doctors, surgeons, nurses, and healthcare professionals. Apollo Hospitals emphasizes a holistic approach to healthcare, combining medical expertise, research, education, and cutting-edge technology to provide comprehensive and personalized treatment to patients. With a commitment to excellence and innovation, Apollo Hospitals continues to play a pivotal role in advancing healthcare and making a positive impact on countless lives.
What you will be doing as Customer Service?
- Customer Support: Responding to customer inquiries, requests, and concerns promptly and professionally. This may include handling phone calls, emails, live chats, or in-person interactions.
- Problem Solving: Identifying and resolving customer issues and complaints effectively. This involves active listening, asking probing questions to understand the problem, and providing appropriate solutions or escalating complex issues to higher-level support teams if necessary.
- Product or Service Knowledge: Developing a deep understanding of your organization’s products, services, policies, and processes to provide accurate information to customers. This includes staying updated with any changes or updates and being able to explain features, benefits, and usage instructions clearly.
- Order Processing and Tracking: Assisting customers with placing orders, tracking shipments, and providing order status updates. This includes ensuring accuracy in processing orders, coordinating with relevant departments, and addressing any delays or issues.
- Communication: Communicating effectively and professionally with customers using clear and concise language. This includes active listening, empathizing with customers’ concerns, and adapting communication style to meet the needs of different customers.
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Skills Required for Customer Service
- Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers. Clear and concise communication helps in understanding customer needs, explaining information, and resolving issues.
- Empathy and Patience: Demonstrating empathy towards customers and maintaining a patient and calm demeanor, especially when dealing with difficult or frustrated individuals, helps build rapport and effectively address concerns.
- Problem-Solving: Strong problem-solving skills enable customer service representatives to analyze issues, identify root causes, and provide appropriate solutions. This involves thinking critically, considering different perspectives, and being resourceful.
- Active Listening: Actively listening to customers allows representatives to understand their needs, concerns, and expectations fully. This includes giving full attention, asking clarifying questions, and providing appropriate responses.
- Product or Service Knowledge: Having a thorough understanding of the organization’s products or services enables representatives to address customer inquiries accurately and offer helpful recommendations. Continuous learning and staying updated on product features and specifications are essential.
HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the Apollo (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR KOLKATA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service |
| Experience | 0 – 3 years |
| Contact no. | Aakash Karan ( 8121015279 ) |
| Date | 19th June – 20th June |
| Time | 10.00 AM – 2.00 PM |
| walk-in Address: | Shaila Towers, 8th Floor, 801 J-1/16, Street Number 17, EP&GP Block, Salt Lake Sector – V, Bidhannagar, Kolkata – 700091 |
| Email id : | [email protected] |
Apollo(walk-in) – Frequently Asked Question?
What is Apollo Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at Apollo for freshers?
The average of 2.5 – 3.5 LPA is based on the reports of Glassdoor and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
