Ericsson off Campus Recruitment 2023 : Hiring As Support Engineer

Ericsson Hiring As Support Engineer role. BE/BTech candidate can apply for the post.

The complete details of this jobs are as follows :

• Company – Ericsson
• Role –Support Engineer
• Qualification –BE/BTech
• Experience –0-3
• Location –New Delhi
• Salary -3 LPA – 5 LPA

ABOUT COMPANY

Ericsson is a Swedish multinational telecommunications company that is a leading player in the field of network infrastructure, software, and services. Founded in 1876, Ericsson has grown to become one of the most prominent companies in the telecommunications industry, providing products and solutions for both mobile and fixed networks.

Ericsson’s primary focus is on developing and deploying advanced technologies and solutions that enable communication service providers to offer reliable and high-quality services to their customers. The company’s portfolio includes a wide range of products and services, including radio access networks, core networks, transmission systems, and cloud infrastructure. Ericsson’s solutions cover various generations of mobile networks, from 2G and 3G to 4G and 5G, and it plays a vital role in the ongoing development and rollout of 5G technology worldwide.

With its extensive expertise and experience in telecommunications, Ericsson has made significant contributions to the advancement of wireless communication technologies. The company has been at the forefront of innovation and has played a crucial role in shaping the standards and protocols that govern the telecommunications industry. Ericsson has also been actively involved in research and development, driving breakthroughs in areas such as network virtualization, Internet of Things (IoT), and artificial intelligence (AI).

As a socially responsible company, Ericsson is committed to sustainability and corporate responsibility. It strives to minimize its environmental impact and is actively engaged in initiatives to reduce energy consumption and carbon emissions. Ericsson also focuses on promoting diversity and inclusion within the organization and in the broader society.

Apart from its technological contributions, Ericsson is known for its strong global presence. The company operates in more than 180 countries, serving customers across the globe. It collaborates with numerous telecom operators, enterprises, and governments to build and optimize networks, deliver digital services, and drive digital transformation.

In summary, Ericsson is a renowned telecommunications company that plays a pivotal role in the development and deployment of advanced network technologies. With its extensive portfolio of products and services, global presence, and commitment to sustainability, Ericsson continues to shape the future of communications and drive the digital transformation of industries worldwide.

What You Will Be Doing As An Support Engineer

• Issue Resolution: It is your responsibility to ensure timely and effective resolution of customer issues. You may need to work closely with other teams, such as development or product management, to escalate and resolve complex problems. You should be proactive in identifying patterns or recurring issues and providing feedback to improve product quality.
• Technical Support: You will be responsible for providing technical assistance and support to customers or clients who are facing issues with the company’s products or services. This may involve troubleshooting problems, analyzing logs or error messages, and offering solutions to resolve issues promptly.
• Customer Communication: As a Support Engineer, you will be the primary point of contact for customers or clients seeking assistance. You should possess excellent communication skills to understand customer concerns, explain technical concepts clearly, and provide regular updates on issue status and resolution progress.
• Collaboration: Collaboration with internal teams is essential for a Support Engineer. You may need to work closely with product development teams to relay customer feedback, bug reports, and enhancement requests. Sharing knowledge and expertise with colleagues can contribute to the overall improvement of product support and customer satisfaction.
• Documentation: Maintaining accurate and up-to-date documentation is crucial. You will be responsible for creating and updating knowledge base articles, FAQs, troubleshooting guides, and other support-related documentation. This ensures that both customers and fellow team members have access to relevant information for issue resolution.
• Continuous Learning: Staying up-to-date with the company’s products, technologies, and industry trends is important. As a Support Engineer, you should actively participate in training programs, workshops, and self-learning to enhance your technical skills and knowledge.

SKILL REQUIRED FOR Support Engineer

• Communication: Strong communication skills are essential for effectively understanding customer issues and providing clear and concise explanations or instructions. Support Engineers should be able to communicate technical concepts to non-technical individuals and adapt their communication style to different audiences.
• Technical Proficiency: A strong foundation in technical skills relevant to the products or services being supported is crucial. This may include knowledge of operating systems, networking concepts, programming languages, databases, and troubleshooting methodologies.
• Problem Solving: Support Engineers should have excellent problem-solving skills to identify, analyze, and resolve customer issues efficiently. This involves the ability to think critically, troubleshoot complex problems, and propose creative solutions.
• Customer Focus: A customer-centric approach is vital for a Support Engineer. This includes empathy, active listening, and a genuine desire to help customers. Understanding customer needs and delivering prompt and effective solutions contributes to high customer satisfaction.
• Time Management: Support Engineers often work on multiple issues simultaneously. Effective time management skills help prioritize tasks, meet deadlines, and ensure timely response and resolution for customers.

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HOW TO APPLY FOR Ericsson 2023 ?

To apply for the Ericsson 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Ericsson company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Support Engineer Role – New Delhi

Ericsson – Frequently Asked Question ?

What is the Ericsson selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3 LPA – 5 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.