IndiaMart is hiring Customer Service Associate Roles. Any Graduate candidate can apply for the post
Table of Contents
Complete details are given below:-
- Company – IndiaMart work from home
- Roles – Customer Service Associate
- Qualifications -Any Graduate
- Location – Remote ( Work From home)
- Work Experience- 0 – 5 years
- Salary – 1 Lpa- 2.40 Lpa
ABOUT THE COMPANY
IndiaMart is an online marketplace based in India that connects buyers and suppliers across various industries. It serves as a platform for businesses to buy and sell products and services. IndiaMart offers a wide range of categories, including electronics, machinery, apparel, and consumer goods. It provides a convenient and efficient way for businesses to reach a large customer base and expand their network. The platform offers features such as product listings, inquiries, and secure payment options to facilitate seamless transactions. IndiaMart has emerged as a prominent player in the Indian e-commerce market, fostering trade and business growth across the country.
Job Responsibility For Customer Service Associate Role
- Customer Support: Providing excellent customer service by addressing inquiries, issues, and complaints through various channels such as phone, email, chat, or in-person interactions. Assisting customers in a professional and friendly manner, ensuring their needs are met and their questions are answered.
- Order Processing: Assisting customers with placing orders, tracking shipments, and providing information about product availability, pricing, and delivery options. Processing returns, exchanges, and refunds as per company policies.
- Product Knowledge: Developing a deep understanding of the company’s products or services to provide accurate and helpful information to customers. Staying updated with product features, specifications, and promotions to effectively assist customers in making informed purchasing decisions.
- Problem Solving: Identifying and resolving customer issues or concerns promptly and effectively. This may involve investigating problems, escalating complex issues to higher-level support teams or supervisors, and following up with customers to ensure their satisfaction.
- Communication: Communicating effectively and professionally with customers and internal teams. This includes active listening, clear and concise verbal and written communication, and maintaining a positive and empathetic attitude.
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Skills Required For Customer Service Associate
- Communication Skills: Strong verbal and written communication skills are crucial for effectively interacting with customers. Clear and concise communication helps in understanding customer needs, addressing inquiries, and providing assistance
- Active Listening: Being able to actively listen to customers is essential for understanding their concerns, requirements, and feedback. It involves giving full attention, asking clarifying questions, and empathizing with the customer’s perspective.
- Empathy and Patience: Demonstrating empathy and patience towards customers, especially when dealing with challenging or frustrated individuals, helps to build rapport and resolve issues more effectively.
- Problem Solving: Having excellent problem-solving skills enables a Customer Service Associate to analyze customer issues, identify solutions, and provide appropriate resolutions. This involves being resourceful, thinking critically, and being able to escalate complex issues when necessary.
- Product Knowledge: A good understanding of the company’s products or services is vital to address customer inquiries accurately and offer suitable recommendations. Continuous learning and staying updated on product features and specifications are essential.
HOW TO APPLY FOR INDIAMART 2023 ?
To apply for the IndiaMart Recruitment 2023 interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
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ROLE- Customer Service Associate (Remote Work From home)
IndiaMart Recruitment 2023 – Frequently Asked Question ?
What is the IndiaMart selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the IndiaMart salary for freshers?
The average of 1lpa- 2.40lpa is based on the reports of Glass door and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
