Sagility Walk-in For International Non-Voice In Bangalore

Sagility is hiring International Non-Voice. Any Graduate candidate can apply for the post.

Complete details are given below:-

• Company – Sagility walk in
• Roles –International Non-Voice
• Qualification – Any Graduate
• Work Experience –freshers
• Salary –1-2.25 LPA
• Location –Bangalore

ABOUT THE COMPANY

Sagility is a tech-enabled BPM services provider, a thought partner providing a broad spectrum of transformational services, to enable our clients provide efficient and hi-quality care across the healthcare system.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Leading industry analyst firms have consistently cited our service excellence, breadth of offerings, and ability to execute. The most recent being recognized as a leader for Healthcare Payer Operations in 2022 as a part The Healthcare Payer Operations PEAK Matrix Assessment report by Everest Group.

We have 28,000+ employees in 15 cities across 5 countries India, Philippines, USA, Jamaica, and Colombia.

What You Will Be Doing As International Non-Voice ?

• Email Management: Handling incoming emails from customers or clients and responding to their inquiries, concerns, or requests. This involves providing accurate and helpful information, addressing issues, and maintaining a professional tone in written communication.
• Chat Support: Engaging in real-time text-based conversations with customers or clients through chat platforms. Assisting them with their queries, resolving issues, and providing support or guidance as needed.
• Message Board Moderation: Monitoring and moderating online forums or message boards where customers or clients interact. Ensuring compliance with community guidelines, addressing user inquiries, and facilitating discussions while maintaining a positive and respectful environment.
• Ticketing System Management: Managing a ticketing system that tracks customer or client inquiries and requests. Assigning, prioritizing, and tracking tickets, and ensuring timely resolution and closure.
• Written Customer Support: Providing written support to customers or clients by addressing their questions, concerns, or issues through various written channels. This can involve troubleshooting technical problems, explaining product features, or guiding customers through processes.

Skills Required for International Non-Voice

• Excellent Communication: Strong communication skills, both verbal and written, are essential. You should be able to articulate information clearly and effectively, listen actively to understand customer needs, and adapt your communication style to various customer personalities and situations.
• Active Listening: Being an active listener involves paying full attention to customers, comprehending their concerns, and asking relevant questions to gather all necessary information. This skill helps you understand customer needs accurately and provide appropriate solutions.
• Empathy and Patience: Demonstrating empathy and patience is crucial in an Inbound Contact Center role. You should be able to understand and relate to customer emotions, even in challenging situations, and remain calm and composed while addressing their concerns.
• Problem-solving: Strong problem-solving skills enable you to analyze customer issues, identify underlying problems, and propose appropriate solutions. You should be able to think critically, consider different perspectives, and offer effective resolutions within the constraints of company policies and procedures.
• Product and Service Knowledge: A good understanding of the products or services offered by your organization is essential. This knowledge helps you provide accurate information, explain features and benefits, and address customer inquiries effectively.
• Multitasking and Time Management: In an Inbound Contact Center, you will handle multiple customer interactions simultaneously or consecutively. The ability to prioritize tasks, manage your time effectively, and switch between different inquiries without compromising service quality is important.

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HOW TO APPLY FOR THE WALK-IN INTERVIEW?

To apply for the  Sagility (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR BANGALORE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

 Sagility walk in– Frequently Asked Question?

What is the Sagility selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 1-2.25 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.