TTEC off Campus Drive 2023 | 6 Months | Specialist

TTEC off Campus Drive 2023 for Specialist Role. Any graduate Candidates can apply for the post.

The complete details of this jobs are as follows :

• Company – TTEC
• Role – Specialist
• Qualification – Any graduate
• Experience – 6 Months
• Location – Mumbai
• Salary – 4 LPA – 5 LPA

ABOUT COMPANY

TTEC, formerly known as TeleTech, is a global customer experience company that specializes in providing customer engagement and digital transformation services. The company was founded in 1982 and has its headquarters in Englewood, Colorado, United States.

TTEC offers a wide range of solutions to help businesses improve their customer interactions and overall customer experience. They provide services such as customer care, technical support, sales and marketing, analytics, and consulting. These services are delivered through various channels including voice, chat, email, social media, and self-service options.

One of the key areas of focus for TTEC is digital transformation. They assist companies in leveraging technology and data to enhance customer interactions and drive operational efficiency. This includes implementing omnichannel solutions, artificial intelligence (AI) and automation, analytics, and cloud-based platforms.

TTEC serves clients across multiple industries including telecommunications, healthcare, financial services, technology, retail, and travel and hospitality. They have a global presence with operations in North America, Europe, Latin America, and the Asia Pacific region.

The company places a strong emphasis on employee engagement and talent development. They have a diverse workforce and provide training and development programs to enhance their employees’ skills and ensure excellent customer service.

TTEC has received recognition for its services and has been listed among the top outsourcing companies and customer experience providers. They are committed to delivering innovative solutions and helping businesses create meaningful connections with their customers in the digital age.

What You Will Be Doing As An Specialist

• Customer Experience Specialist: Customer Experience Specialists focus on understanding and improving the customer journey. They analyze customer interactions, identify pain points, and propose strategies to enhance customer satisfaction and loyalty.
• Technical Support Specialist: Technical Support Specialists provide assistance to customers facing technical issues with products or services. They troubleshoot problems, provide solutions, and guide customers through the resolution process.
• Sales and Marketing Specialist: Sales and Marketing Specialists focus on driving revenue growth for clients. They develop and execute sales and marketing strategies, identify potential leads, nurture relationships with customers, and work towards achieving sales targets.
• Data Analyst: Data Analysts play a critical role in analyzing customer data and extracting insights. They use statistical techniques and data visualization tools to identify trends, patterns, and opportunities for process improvement and enhanced customer experiences.
• AI and Automation Specialist: AI and Automation Specialists work on implementing artificial intelligence technologies and automation solutions. They develop chatbots, virtual assistants, and other AI-driven systems to streamline customer interactions, improve response times, and optimize operational efficiency.
• Digital Transformation Consultant: Digital Transformation Consultants work closely with clients to assess their existing digital landscape and develop transformation roadmaps. They provide guidance on adopting new technologies, optimizing processes, and leveraging data to achieve business objectives.
• Social Media Specialist: Social Media Specialists manage clients’ social media channels and engage with customers through social platforms. They monitor brand mentions, respond to inquiries, manage online communities, and execute social media marketing campaigns.
• Training and Development Specialist: Training and Development Specialists design and deliver training programs for TTEC employees. They ensure that the workforce is equipped with the necessary skills and knowledge to deliver exceptional customer experiences and adapt to evolving technologies.

Skills Required For Specialist

• Strong Communication Skills: Effective communication is essential in all customer-facing roles. Specialists need to have excellent verbal and written communication skills to interact with customers, understand their needs, and convey information clearly and concisely.
• Technical Proficiency: Depending on the specific role, specialists may need technical expertise in areas such as software applications, hardware troubleshooting, network configurations, or data analysis tools. Proficiency in relevant technologies and platforms is crucial for providing technical support and implementing digital solutions.
• Analytical and Problem-Solving Abilities: Specialists should possess strong analytical skills to analyze customer data, identify trends, and make data-driven recommendations. They should also have problem-solving capabilities to diagnose issues, propose solutions, and address customer concerns effectively.
• Customer Focus: Customer-centricity is a fundamental aspect of all customer experience roles. Specialists should have a genuine passion for understanding customer needs, delivering exceptional service, and building positive customer relationships.
• Adaptability and Learning Agility: Given the fast-paced nature of the customer experience industry, specialists must be adaptable and quick learners. They should be open to new technologies, industry trends, and evolving customer preferences to stay ahead and continuously improve their skills.
• Attention to Detail: Specialists need to pay close attention to detail to ensure accuracy in their work, whether it’s analyzing data, configuring systems, or resolving technical issues. Attention to detail is crucial for providing high-quality customer experiences and maintaining service excellence.
• Collaboration and Teamwork: Specialists often work as part of multidisciplinary teams. They should be able to collaborate effectively, share knowledge and expertise, and work towards common goals to deliver seamless customer experiences.
• Continuous Improvement Mindset: Specialists should have a mindset of continuous improvement, always seeking ways to enhance processes, optimize efficiency, and elevate the customer experience. This includes staying updated on industry best practices and exploring innovative solutions.

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HOW TO APPLY FOR TTEC 2023 ?

To apply for the TTEC 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to TTEC company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Specialist Role – Mumbai

TTEC – Frequently Asked Question ?

What is the TTEC selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 4 LPA – 5 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.