Citi Hiring Bachelor’s/University degree for Application Support post

Citi is hiring Application Support Roles. Bachelor’s/University degree candidate can apply for the post

Complete details are given below:-

• Company – Citi
• Roles – Application Support
• Qualifications – Bachelor’s/University degree
• Location – Pune/ Mumbai/ Chennai
• Work Experience- 0-5years
• Salary – 2.5 – 6 LPA

ABOUT THE COMPANY

Citi, short for Citigroup Inc., is a global financial services company headquartered in New York City. It is one of the largest banking institutions in the world, operating in over 160 countries and serving millions of customers. Citi provides a wide range of financial products and services, including retail banking, commercial banking, investment banking, wealth management, and credit cards.

The company was founded in 1812 as the City Bank of New York and has since grown through mergers and acquisitions to become a major player in the global financial industry. Citi has a strong presence in both developed and emerging markets, allowing it to serve a diverse customer base and participate in various sectors of the economy.

Citi is known for its innovative approach to banking, leveraging technology to provide convenient and accessible financial solutions. It has invested heavily in digital transformation, offering online and mobile banking services to meet the evolving needs of its customers.

However, Citi has also faced its share of challenges over the years. Like many other financial institutions, it was impacted by the global financial crisis of 2008, and it has had to navigate regulatory changes and market fluctuations. Nonetheless, the company has continued to adapt and evolve, focusing on strengthening its risk management practices and enhancing its customer experience.

With a rich history and a global footprint, Citi remains a prominent player in the financial services industry, committed to providing financial solutions and supporting economic growth worldwide.

Job Responsibility For Application Support Role

• The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.
• Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
• Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.
• Partners with appropriate development and production support areas.
• Participates in validation and testing activities.
• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
• Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.
• Exchanges ideas and information in a concise and logical manner.

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Skills Required For Application Support

• Technical knowledge: Application support professionals should possess a strong understanding of the relevant technologies, such as programming languages, databases, operating systems, and networking protocols. This knowledge enables them to diagnose and troubleshoot issues effectively.
• Troubleshooting skills: The ability to identify and resolve technical issues efficiently is crucial in application support. This skill involves analyzing log files, error messages, and system behavior to pinpoint the root cause of problems. It also includes utilizing debugging tools and employing systematic problem-solving techniques.
• Customer service orientation: Application support often involves direct interaction with end users or clients. Therefore, excellent customer service skills are necessary. This includes active listening, effective communication, empathy, and the ability to handle challenging situations professionally. Providing timely and satisfactory solutions while maintaining a positive user experience is important.
• Incident management: Proficiency in incident management processes and frameworks is essential. This includes the ability to prioritize and manage incidents based on their impact and urgency, following established procedures, and ensuring proper documentation. Skills in incident escalation and coordination with other teams may also be required.
• Analytical thinking: Application support professionals should possess analytical skills to analyze complex issues, identify patterns, and propose effective solutions. This involves the ability to gather and analyze data, evaluate alternative options, and make informed decisions.

HOW TO APPLY FOR CITI 2023 ?

To apply for the Citi Recruitment 2023 interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to the company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

ROLE-GPA – Application L2 Support(Pune Location)

ROLE- Officer – Apps Support Intmd Analyst(Mumbai Location)

ROLE- GPA – Application L2 Support(Chennai Location)

Citi Recruitment 2023 – Frequently Asked Question ?

What is the Citi selection process?

The selection process will be based on a Written test followed by Technical and Hr interviews.

What is the Citi salary for freshers?

The average of 2.5 – 6 LPA is based on the reports of Glass door and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.