Walk-in Drive at Savista from 19th to 23rd June 2023 | Chennai

Walk-in Drive at Savista from 19th to 23rd June 2023 for Voice Process Role. Any graduate Candidates can apply for the post.

Complete details are given below:-

• Company – Savista
• Roles – Voice Process
• Qualification – Any graduate
• Location – Chennai
• Work Experience – Freshers
• Salary – 1 LPA – 2 LPA

ABOUT THE COMPANY

Savista Global Solutions Private Limited is an Indian company that specializes in providing IT and business consulting services. Here are some key details about the company:

Services: Savista Global Solutions offers a range of services to its clients, including IT consulting, software development, application maintenance, system integration, data analytics, cloud services, and digital transformation solutions. They aim to assist businesses in leveraging technology to enhance their operations, productivity, and overall performance.

Industry Focus: The company caters to clients across various industries, such as healthcare, banking and financial services, retail, manufacturing, and technology. They work with both large enterprises and smaller organizations, offering customized solutions to meet their specific requirements.

Expertise: Savista Global Solutions leverages its team’s expertise in areas such as software development, project management, quality assurance, data analytics, and enterprise solutions. They aim to provide innovative and reliable solutions to help their clients optimize their business processes and achieve their goals.

Clientele: While specific details about their clientele are not readily available, Savista Global Solutions likely serves a diverse range of clients, including both domestic and international organizations. They may work with clients across different geographies, providing them with tailored IT solutions and support.

Location: The company is registered in India and operates from its headquarters or offices in a specific location. Unfortunately, I don’t have access to up-to-date information regarding their office locations or presence in multiple cities.

What you will be doing as Voice Process

• Answering customer inquiries: Voice process agents handle incoming calls and respond to customer queries, providing information about products, services, orders, policies, and other relevant topics.
• Resolving customer issues: Agents assist customers in resolving their problems or complaints by providing appropriate solutions, troubleshooting guidance, or escalating the issues to the relevant department for further assistance.
• Order processing: Agents can handle order placement, tracking, and modifications over the phone, ensuring accurate and timely processing.
• Customer support: Agents provide support and assistance to customers, addressing their concerns, offering guidance, and ensuring a positive customer experience.
• Sales and upselling: In some cases, voice process agents may engage in sales activities, promoting products or services, and attempting to upsell or cross-sell to customers during conversations.
• Call documentation: Agents are responsible for maintaining accurate and detailed records of customer interactions, including call notes, inquiries, and resolutions.

Increase your selection chances Apply jobs base on your Location Qualification & Experience CLICK HERE

Skills Required for Voice Process

• Communication Skills: Strong verbal communication skills are crucial in a voice process role. This includes clear and articulate speech, active listening, and the ability to convey information effectively and professionally. Good grammar, vocabulary, and pronunciation are also important.
• Customer Service Orientation: Voice process roles often involve interacting with customers. Having a customer-centric mindset, empathy, and a positive attitude towards addressing customer needs and concerns are essential for providing excellent customer service.
• Problem-Solving Abilities: Voice process agents should be skilled in problem-solving and critical thinking. They need to understand customer issues, analyze situations, and provide appropriate solutions. This involves being proactive, resourceful, and adaptable in finding resolutions.
• Patience and Empathy: Dealing with customer queries, complaints, or challenging situations can require patience and the ability to empathize with customers. Being able to handle difficult or irate customers with composure and professionalism is essential.
• Multitasking and Time Management: Voice process roles often involve managing multiple tasks simultaneously, such as taking calls, updating customer information, and navigating systems or databases. Strong multitasking and time management skills can help in handling these tasks efficiently.
• Product/Service Knowledge: Depending on the industry, having a good understanding of the company’s products, services, and processes is important. This allows voice process agents to provide accurate information, address customer inquiries effectively, and offer appropriate solutions.
• Computer Proficiency: Basic computer skills, including familiarity with relevant software applications, CRM systems, and data entry, can be beneficial in voice process roles. Agents may need to navigate systems, update customer records, and perform various tasks using computer tools.
• Teamwork and Collaboration: Voice process roles often require working as part of a team or in collaboration with colleagues from different departments. Having good interpersonal skills, the ability to collaborate effectively, and a willingness to support teammates contribute to a positive work environment.
• Adaptability and Resilience: Voice process roles can involve handling a variety of customer situations, including challenging or stressful ones. Being adaptable, resilient, and maintaining professionalism even under pressure is important.
• Continuous Learning: Keeping up with product updates, company policies, and industry trends is essential. Having a mindset of continuous learning and being receptive to feedback can help voice process agents enhance their skills and knowledge over time.

HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the Savista (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Savista (walk-in) – Frequently Asked Question?

What is Savista Selection Process ?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at Savista for freshers?

The average of 1 LPA – 2 LPA is based on the reports of Glassdoor and Ambition Box.

Apply for all Government Jobs Across India CLICK HERE

Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.