Walk-in Drive at Tech Mahindra from 24th June to 05th July 2023 | Multiple Locations

Walk-in Drive at Tech Mahindra from 24th June to 05th July 2023 . 12+/ Any Graduate Candidates apply for the post.

Complete details are given below:-

• Company – Tech Mahindra Walk in
• Roles – Email & Chat/Commerce Voice Support /Voice Process
• Qualification – 12+/ Any Graduate
• Location – Mumbai/ Pune/ Noida/ Bhubaneswar/ Kolkata/ Hyderabad
• Work Experience – 0-5years
• Salary -2.7 – 3 LPA

ABOUT THE COMPANY

Tech Mahindra is a global information technology and business process outsourcing company headquartered in Pune, India. Established in 1986, Tech Mahindra is part of the Mahindra Group conglomerate. It provides a wide range of services, including IT consulting, software development, system integration, network services, business process outsourcing, and more.

Tech Mahindra serves clients across various industries, including telecommunications, healthcare, banking and financial services, manufacturing, and retail. The company operates in multiple countries, with a significant presence in India, the United States, Europe, and the Asia-Pacific region.

With a focus on digital transformation and innovation, Tech Mahindra leverages emerging technologies such as artificial intelligence, cloud computing, cybersecurity, and data analytics to help clients enhance their business processes and drive growth. The company is known for its expertise in delivering end-to-end solutions and providing industry-specific services.

Tech Mahindra places emphasis on sustainability and corporate social responsibility, working towards reducing its environmental impact and promoting social initiatives. It is committed to fostering a diverse and inclusive work environment and empowering its employees to contribute to the company’s success.

In summary, Tech Mahindra is a global IT and business process outsourcing company that offers a wide range of services to clients across industries. With a focus on digital transformation and innovation, the company leverages technology to help clients achieve their business objectives. Tech Mahindra’s commitment to sustainability and social responsibility, along with its emphasis on employee empowerment, contributes to its position as a leading player in the IT services industry.

What you will be doing as Email & Chat Process?

• Responding to Customer Inquiries: I would be responsible for promptly and accurately responding to customer inquiries and requests received via email and chat platforms. This involves understanding the customer’s concerns or questions and providing helpful and relevant information to address their needs.
• Providing Customer Support: I would offer customer support by resolving issues, troubleshooting problems, and providing guidance or instructions to customers through email and chat channels. This may involve assisting with product or service inquiries, order tracking, billing issues, technical support, and more.
• Maintaining Professional Communication: It is essential to maintain a professional and courteous tone while communicating with customers through written channels. I would ensure clear and concise communication, utilizing proper grammar, spelling, and formatting to effectively convey information and maintain a positive customer experience.
• Documenting and Managing Interactions: I would accurately document all customer interactions, including inquiries, issues, resolutions, and any relevant details, in a customer relationship management (CRM) system or ticketing system. This ensures a record of customer interactions and allows for efficient tracking and follow-up if needed.
• Collaborating with Internal Teams: If a customer inquiry or issue requires collaboration with other departments or teams within the organization, I would liaise with them to provide the necessary information or escalate the matter for resolution. This may involve collaborating with technical support, sales, or other relevant teams.

What you will be doing as Commerce Voice Support ?

• Assisting Customers: I would be responsible for providing support and assistance to customers who reach out via voice communication channels, such as phone calls. This involves understanding their queries, concerns, or issues and providing prompt and effective solutions or guidance.
• Answering Inquiries: I would handle incoming calls from customers and address their inquiries related to products, services, orders, payments, and any other commerce-related queries. I would provide accurate and helpful information, ensuring a positive customer experience.
• Troubleshooting and Issue Resolution: I would assist customers in troubleshooting problems they may encounter with products or services. This could involve identifying the root cause of the issue, providing step-by-step guidance, or escalating the matter to relevant departments or higher levels of support for resolution.
• Order Management: If customers have questions or issues related to their orders, I would assist in order management processes. This may involve tracking orders, updating customers on order status, handling order modifications or cancellations, and resolving any related concerns.
• Payment Assistance: I would provide support regarding payment-related inquiries, such as payment methods, transaction issues, refunds, or billing discrepancies. This includes guiding customers through payment processes, explaining payment options, and assisting in resolving payment-related problems.

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Skills Required For The Post

• Strong Communication Skills: Excellent written and verbal communication skills are crucial for effectively engaging with customers through email, chat, or voice channels. Clear and concise communication, active listening, and the ability to convey information in a professional and customer-friendly manner are essential.
• Customer Service Orientation: A customer-centric mindset and a focus on delivering exceptional service are important. Patience, empathy, and the ability to handle customer inquiries, complaints, and requests with a positive attitude are essential for providing a satisfying customer experience.
• Problem-Solving and Troubleshooting: Proficiency in problem-solving and troubleshooting skills is vital. The ability to analyze customer issues, identify root causes, and provide appropriate solutions or escalate complex problems to higher levels of support ensures customer satisfaction.
• Product and Service Knowledge: Acquiring a comprehensive understanding of the organization’s products, services, and offerings is necessary. This includes staying updated on product features, specifications, pricing, and promotions to effectively address customer inquiries and provide accurate information.
• Multitasking and Time Management: Efficiently managing multiple customer interactions simultaneously, prioritizing tasks, and meeting response time targets are crucial skills. Effective multitasking and time management enable timely and accurate responses to customers’ inquiries or concerns.

HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the Tech Mahindra (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR PUNE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR NOIDA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR BHUBANESWAR LOCATION INTERESTED CANDIDATES CAN SHARE THEIR RESUME IN THE GIVEN CONTACT NUMBER BELOW

Walk-In Interview directly at the venue for the Face to face Interview Only (No Virtual Interview ).

FOR KOLKATA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Candidates need to carry CV & Aadhar card (Government id card)

FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Tech Mahindra (walk-in) – Frequently Asked Question?

What is Tech Mahindra Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at  Tech Mahindra for freshers?

The average of 2.7 – 3 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.