Walk-in Drive at BigBasket from 27June to 09July 2023 | Bangalore & Kolkata

Walk-in Drive at BigBasket from 27June to 09July 2023 . 12+ Candidates Can Apply For This Post.

Complete details are given below:-

• Company – BigBasket (Walk in)
• Roles – Customer Service Associates/Relationship Executive
• Qualification –12+
• Location – Bangalore/ Kolkata
• Work Experience – 0-4
• Salary – 2.25 – 3 LPA

ABOUT THE COMPANY

BigBasket is one of India’s leading online grocery platforms, offering a wide range of products ranging from fresh produce and groceries to household essentials and personal care items. Founded in 2011, BigBasket has revolutionized the way people shop for groceries by providing a convenient and hassle-free online shopping experience. With a user-friendly website and mobile app, customers can easily browse through a vast selection of products, place orders, and have them delivered directly to their doorstep. BigBasket is known for its high-quality products, competitive pricing, and efficient delivery service. The company has built a strong network of local farmers, vendors, and brands to ensure a reliable supply chain and deliver fresh products to its customers. With its commitment to customer satisfaction and convenience, BigBasket has gained a loyal customer base and continues to be a dominant player in the online grocery industry in India.

What you will be doing as Customer Service Associates?

• Handling customer inquiries and resolving issues: You will interact with customers through various channels such as phone calls, emails, or live chat. Your role involves actively listening to customer concerns, addressing their queries, troubleshooting problems, and providing appropriate solutions or guidance.
• Providing product or service information: You will be knowledgeable about the company’s products or services and assist customers in understanding their features, benefits, and usage. This may involve explaining product specifications, recommending suitable options, or providing additional information as needed.
• Processing orders and managing returns: You will assist customers with placing orders, verifying information, and ensuring smooth order processing. In case of returns or exchanges, you will follow the company’s policies and procedures to facilitate the return process and ensure customer satisfaction.
• Resolving complaints and escalating issues: You will handle customer complaints in a professional and empathetic manner. Your goal is to resolve issues promptly and effectively, but if a situation requires further attention, you will escalate it to a supervisor or the appropriate department for further investigation or resolution.
• Maintaining customer records and documentation: Accurate record-keeping is important for customer service purposes. You may update customer profiles, document interactions and complaints, and maintain records of transactions, ensuring that information is properly organized and easily accessible.

What you will be doing as Relationship Executive?

• Building and maintaining client relationships: You will establish and cultivate strong relationships with existing clients, understanding their needs, preferences, and goals. This involves regular communication, providing personalized attention, and being a trusted point of contact for any inquiries or concerns.
• Upselling and cross-selling: Your aim is to identify opportunities for upselling or cross-selling additional products or services to existing clients. By understanding their evolving needs and offering relevant solutions, you can contribute to increasing revenue and maximizing client satisfaction.
• Conducting client reviews and assessments: You may conduct periodic reviews or assessments of client accounts to evaluate their satisfaction, identify areas for improvement, and gather feedback. This helps in maintaining a proactive approach, addressing any concerns promptly, and ensuring a high level of client retention.
• Providing product or service information: As a Relationship Executive, you will have a comprehensive understanding of the company’s products or services. You will be responsible for sharing relevant information, updates, and enhancements with clients, ensuring they are well-informed and educated about the offerings.
• Resolving client issues and concerns: In your role, you will address client complaints, issues, or challenges that may arise. This involves promptly investigating and resolving problems, coordinating with internal teams if necessary, and ensuring client satisfaction and loyalty.

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Skills Required For The Post

• Excellent Communication: Strong verbal and written communication skills are essential for effectively interacting with clients and conveying information clearly and professionally.
• Active Listening: Being attentive and actively listening to customers’ needs and concerns is crucial for providing personalized support and understanding their requirements.
• Empathy and Patience: Demonstrating empathy and patience is important when dealing with customer inquiries, complaints, or challenging situations. It helps in building rapport, diffusing tense situations, and finding suitable solutions.
• Problem-Solving: The ability to analyze and understand customer issues, think critically, and provide prompt and effective solutions is vital. Problem-solving skills help in addressing challenges and ensuring customer satisfaction.
• Time Management: Effective time management skills help in handling multiple customer interactions efficiently, meeting deadlines, and prioritizing tasks effectively.

HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the BigBasket (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR BANGALORE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR KOLKATA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

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BigBasket (walk-in) – Frequently Asked Question?

What is BigBasket Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at  BigBasket for freshers?

The average of 2.25 – 3 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.