Exciting Job Opportunity at Juniper Networks – Apply Now in 2023

Job Opportunity at Juniper Networks for Technical Support Engineer Role. BE candidates can apply for the post.

The complete details of this jobs are as follows :

• Company – Juniper Networks
• Role – Technical Support Engineer
• Qualification – BE
• Experience – 1-3 years
• Location – Bangalore
• Salary – 3 LPA – 6 LPA

ABOUT COMPANY

Juniper Networks is a multinational corporation specializing in network infrastructure solutions and services. Here are some key details about Juniper Networks:

Company Overview: Juniper Networks, founded in 1996 and headquartered in California, USA, is a leading provider of networking products and services. The company designs and sells high-performance networking hardware, software, and services to telecommunications service providers, enterprises, and public sector organizations.

Network Infrastructure Solutions: Juniper Networks offers a range of network infrastructure solutions to support the needs of modern networks. Their portfolio includes routers, switches, security devices, software-defined networking (SDN) solutions, network management and orchestration platforms, and cloud networking solutions.

Routing and Switching: Juniper Networks is well-known for its routing and switching products. Their routers and switches provide reliable, scalable, and high-performance network connectivity, enabling efficient data transfer and communication between devices and networks.

Security Solutions: Juniper Networks focuses on delivering robust security solutions to protect networks and data from cyber threats. Their security products include firewalls, virtual private network (VPN) solutions, threat intelligence platforms, advanced threat prevention systems, and security management tools.

Software-Defined Networking (SDN): Juniper Networks is a proponent of SDN, which enables organizations to simplify network management, increase agility, and improve efficiency. Their SDN solutions, including the Junos operating system and Contrail Networking platform, help organizations build flexible and programmable networks.

Cloud Networking: Juniper Networks provides solutions specifically designed for cloud environments. These solutions offer scalability, automation, and security features to support the evolving needs of cloud service providers and enterprises adopting cloud technologies.

Services and Support: In addition to their product offerings, Juniper Networks provides a range of professional services and support options. These include installation, configuration, and integration services, as well as ongoing technical support, training, and consulting to help customers optimize their network infrastructure.

Industry Leadership: Juniper Networks is recognized as a leader in the networking industry. They have a strong presence in the telecommunications sector, serving major service providers worldwide. Juniper Networks’ solutions are also widely used in enterprise networks, data centers, and government organizations.

Commitment to Innovation: The company is committed to driving innovation in the networking space. Juniper Networks invests in research and development to bring new technologies, products, and solutions to market. They actively participate in industry collaborations and standards organizations to shape the future of networking.

Customer Base: Juniper Networks serves a diverse customer base, including telecommunications service providers, enterprises across various industries, cloud service providers, and government organizations. Their customers rely on Juniper Networks’ solutions to build and operate robust, secure, and high-performance networks.

In summary, Juniper Networks is a leading provider of network infrastructure solutions and services. With a focus on routing, switching, security, SDN, and cloud networking, Juniper Networks offers a comprehensive portfolio to support the evolving needs of telecommunications service providers, enterprises, and public sector organizations. Their commitment to innovation, strong industry presence, and dedication to customer success have made them a trusted name in the networking industry.

What You Will Be Doing As An Technical Support Engineer

• Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Take ownership for problem resolution, problem reproduction and escalation.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
• Be a fast learner and keep pace with newer technologies

Skills Required For An Technical Support Engineer

• Technical Knowledge: A solid understanding of relevant technologies, products, and systems is essential. This includes knowledge of computer hardware and software, operating systems, networking protocols, databases, and troubleshooting methodologies. You should be able to quickly grasp and troubleshoot complex technical issues.
• Problem-Solving Skills: As a Technical Support Engineer, you will be responsible for identifying and resolving customer issues. Strong problem-solving skills are crucial to analyze symptoms, diagnose problems, and provide effective solutions. You should be able to think critically, approach problems systematically, and apply logical troubleshooting techniques.
• Communication Skills: Excellent communication skills are vital for effectively interacting with customers and conveying technical information. You should be able to communicate clearly, both verbally and in writing, in a manner that is easily understandable to customers with varying technical backgrounds. Active listening skills are also important to understand customer concerns and gather relevant information.
• Customer Service Orientation: A customer-centric approach is essential in providing exceptional technical support. You should possess strong customer service skills, including empathy, patience, and the ability to handle difficult situations professionally. You should be able to manage customer expectations, provide timely updates, and ensure customer satisfaction.
• Analytical Skills: Strong analytical skills are necessary to evaluate complex technical issues and troubleshoot problems effectively. You should be able to analyze data, identify patterns, and use logical reasoning to reach accurate conclusions. Attention to detail is important to ensure thorough problem diagnosis and resolution.
• Documentation and Reporting: Technical Support Engineers often need to document customer interactions, troubleshooting steps, and solutions provided. Strong documentation and reporting skills are required to maintain accurate records, share knowledge within the team, and contribute to the development of knowledge bases or support articles.
• Collaboration and Teamwork: Technical Support Engineers often work as part of a team, collaborating with other support professionals, engineers, and stakeholders. The ability to work well in a team environment, share knowledge, and collaborate effectively is important for resolving complex issues and providing efficient support.
• Time Management and Prioritization: Strong time management skills are essential in a fast-paced technical support environment. You should be able to prioritize tasks, manage multiple customer cases simultaneously, and meet deadlines. The ability to work under pressure and adapt to changing priorities is important.
• Continuous Learning: Technology is constantly evolving, and as a Technical Support Engineer, you need to stay updated on the latest trends, products, and troubleshooting techniques. Demonstrating a commitment to continuous learning, self-improvement, and keeping up with industry advancements is beneficial.
• Adaptability and Flexibility: Technical Support Engineers often encounter diverse technical issues and work with customers from different industries and backgrounds. Being adaptable and flexible in response to changing situations, learning new technologies quickly, and adjusting your approach to meet specific customer needs is important.

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HOW TO APPLY FOR Juniper Networks 2023 ?

To apply for the Juniper Networks 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Juniper Networks company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Technical Support Engineer Role – Bangalore

Juniper Networks – Frequently Asked Question ?

What is the Juniper Networks selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is  3 LPA – 6 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.