Exciting Opportunity at Infosys: Walk-in Interview for Customer Service Role – Apply Now in 2023

Exciting Opportunity at Infosys: Walk-in Interview for Customer Service Role. BE/BTech/MTech/BSc/MS/MSc/BCA/MCA candidates can apply.

Complete details are given below:-

• Company – Infosys
• Roles – Customer Service/Microsoft Exchange
• Qualification – BE/BTech/MTech/BSc/MS/MSc/BCA/MCA
• Location – Pune/ Bangalore/Hyderabad
• Work Experience – 2-5 years
• Salary – 3.5 LPA – 8 LPA

ABOUT THE COMPANY

Infosys is a multinational information technology (IT) and consulting company headquartered in Bangalore, India. Here are some key details about Infosys:

Overview: Infosys was founded in 1981 by a group of entrepreneurs led by Narayana Murthy. It has grown to become one of the largest IT services and consulting firms globally, operating in over 40 countries.

Services: Infosys provides a wide range of IT services and solutions to clients across various industries. Their services include software development, system integration, application maintenance, infrastructure management, cloud computing, data analytics, artificial intelligence, and more.

Global Delivery Model: Infosys follows a global delivery model, leveraging its offshore development centers to provide cost-effective and scalable solutions to clients worldwide. They have delivery centers in multiple countries, enabling them to serve clients efficiently across different time zones.

Industry Focus: Infosys serves clients in diverse industries such as banking and financial services, insurance, healthcare, manufacturing, retail, telecommunications, and more. They have domain-specific expertise to address industry-specific challenges and deliver tailored solutions.

Consulting and Digital Transformation: Infosys offers consulting services to help organizations navigate digital transformation and maximize their IT investments. They assist clients in developing digital strategies, improving customer experience, optimizing operations, and adopting emerging technologies.

Innovation and Research: Infosys invests in research and innovation to stay at the forefront of technology advancements. They have innovation labs and research centers dedicated to exploring emerging technologies, creating prototypes, and developing industry-specific solutions.

Corporate Social Responsibility (CSR): Infosys is committed to social responsibility. They engage in various CSR initiatives focusing on education, healthcare, rural development, environmental sustainability, and community engagement. The Infosys Foundation, the company’s philanthropic arm, supports numerous social projects.

Talent Development and Workforce: Infosys places significant emphasis on talent development and continuous learning. They have extensive training programs and learning platforms to enhance employee skills and expertise. Infosys has a diverse workforce comprising professionals from various backgrounds and nationalities.

Sustainability: Infosys is committed to sustainability and environmental stewardship. They aim to minimize their carbon footprint, reduce energy consumption, and promote eco-friendly practices. Infosys has set ambitious goals to achieve carbon neutrality and adopt renewable energy sources.

Recognition and Awards: Infosys has received numerous accolades for its industry-leading services, innovation, corporate governance, and sustainability practices. It has been consistently recognized as a top employer and a trusted IT services provider globally.

What you will be doing as Customer Service

• Responding to Inquiries: You will handle customer inquiries, questions, and complaints via various communication channels such as phone, email, or live chat. You will provide prompt and accurate responses to address their concerns and resolve any issues they may have.
• Providing Product or Service Information: Customers may seek information about your company’s products, services, or policies. You will be responsible for providing accurate and detailed information to help customers make informed decisions or troubleshoot problems they may encounter.
• Assisting with Order Processing: Processing orders, verifying details, and ensuring timely delivery are often part of a customer service role. You may assist customers with placing orders, updating their information, or tracking their shipments.
• Resolving Customer Issues: When customers encounter problems or face challenges, you will be responsible for resolving their issues. This may involve troubleshooting technical problems, coordinating with other departments, or escalating complex issues to higher-level support teams.
• Handling Complaints and Escalations: Some customers may express dissatisfaction or file complaints. Your role is to listen to their concerns, empathize with their situation, and work towards a satisfactory resolution. You may need to follow specific protocols or procedures for handling escalated situations.
• Maintaining Customer Records: Accurate and up-to-date customer records are essential for effective customer service. You will need to document interactions, update customer profiles, and track relevant information for future reference or analysis.
• Providing Technical Support: In customer service roles that involve technical products or services, you may need to provide basic technical support or troubleshoot common issues. This may require a solid understanding of the product/service functionality and the ability to guide customers through problem-solving steps.
• Offering Customer Support and Guidance: Customers may seek guidance or recommendations on product usage, best practices, or solutions to specific problems. You will be responsible for providing clear instructions, helpful tips, or referring them to appropriate resources.
• Maintaining Professionalism and Customer Focus: Providing exceptional customer service requires maintaining a professional demeanor, staying patient and calm, and actively listening to customer needs. You should always strive to exceed customer expectations and ensure a positive customer experience.
• Continuous Learning and Improvement: Customer service roles often involve ongoing learning and staying updated with product knowledge, policies, and industry trends. You may participate in training sessions or engage in self-learning to enhance your skills and provide better support to customers.

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Skills Required for Customer Service

• Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts, and further effort to resolve issues
• Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
• Problem-solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
• Display ownership and accountability
• Quickly build trust and confidence with the customer
• Own and resolve customer issues efficiently, effectively, and empathetically

What you will be doing as Microsoft Exchange

• Server Configuration and Maintenance: You will be responsible for configuring and maintaining the Microsoft Exchange Server infrastructure. This includes setting up mailboxes, managing user accounts, creating distribution lists, and configuring email policies.
• Email and Messaging Support: Your role will involve providing technical support to users regarding email and messaging functionality. This may include troubleshooting issues related to email delivery, mailbox access, calendar sharing, and message tracking.
• Security and Compliance: You will play a crucial role in ensuring the security and compliance of the Microsoft Exchange environment. This includes implementing and managing security features, such as antivirus and antispam solutions, as well as configuring data loss prevention and email archiving policies.
• Backup and Recovery: As part of your responsibilities, you will be involved in designing and implementing backup and recovery strategies for Microsoft Exchange. This involves regular data backups, testing backup integrity, and performing recovery procedures in case of data loss or server failures.
• Performance Monitoring and Optimization: You will monitor the performance of the Exchange Server infrastructure, identify bottlenecks or performance issues, and take necessary actions to optimize the system. This may involve analyzing server logs, monitoring resource usage, and implementing performance tuning techniques.
• Collaboration and Integration: Microsoft Exchange integrates with various collaboration tools and platforms, such as Microsoft Outlook, SharePoint, and Teams. You will work on configuring and managing these integrations to enable seamless communication and collaboration within the organization.
• Upgrades and Migrations: As new versions of Microsoft Exchange are released, you will be involved in planning and executing server upgrades or migrations. This may include testing compatibility, preparing migration plans, and ensuring a smooth transition to the new environment.
• User Training and Support: You will provide training and support to end-users, helping them understand and utilize the features and functionalities of Microsoft Exchange effectively. This may involve conducting workshops, creating user guides, and addressing user queries or issues.
• Documentation and Reporting: Maintaining documentation related to the Microsoft Exchange environment, including configurations, procedures, and troubleshooting guides, is an important aspect of the role. You may also generate reports on server performance, email usage, and system health for management or auditing purposes.
• Stay Updated and Continuous Learning: As technology evolves, it is important to stay updated with the latest advancements and best practices in Microsoft Exchange. This may involve attending training sessions, obtaining relevant certifications, and actively engaging in professional development activities.

Skills Required for Microsoft Exchange

• Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience.
• Recent projects/Processes should be based on SD assistance.

HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the Infosys (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR PUNE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR BANGALORE/ HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Infosys (walk-in) – Frequently Asked Question?

What is Infosys Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at Infosys for freshers?

The average of 3.5 LPA – 8 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.