Exciting Opportunity: Michelin Hiring Support Analyst. BE/BTech/Any graduate candidate can apply for the post.

Complete details are given below:-

• Company – Michelin
• Roles – Support Analyst
• Qualification – BE/BTech/Any graduate
• Work Experience –0-3
• Salary – 2 LPA – 5 LPA
• Location – pune

ABOUT THE COMPANY

Michelin is a multinational company known for its production of tires and other rubber-based products. Here’s an overview of Michelin:

Tire Manufacturing: Michelin is renowned for its expertise in tire manufacturing. As an employee at Michelin, you may be involved in various aspects of the tire production process, including research and development, design, engineering, manufacturing, and quality control.

Research and Innovation: Michelin has a strong focus on research and innovation to develop advanced tire technologies. You may work on developing new tire materials, tread patterns, compounds, and technologies aimed at improving performance, safety, and environmental sustainability.

Quality Assurance: Ensuring the quality of Michelin tires is a critical aspect of the company’s operations. As part of the quality assurance team, you may be responsible for conducting inspections, performing quality tests, analyzing data, and implementing quality control measures to maintain the high standards associated with Michelin products.

What You Will Be Doing As Support Analyst

• Troubleshooting and Issue Resolution: You will receive user-reported problems or issues through various channels such as phone calls, emails, chat support, or ticketing systems. Your main task is to troubleshoot and diagnose the reported issues by analyzing symptoms, asking probing questions, and utilizing your technical expertise. You will work to identify the root cause of the problem and provide effective solutions or workarounds to resolve the issues.
• Customer Interaction and Support: You will engage directly with users or customers who are seeking assistance. You will patiently listen to their concerns, ask relevant questions to gather additional information, and provide step-by-step guidance or instructions to help them resolve their technical issues. You will strive to deliver excellent customer service by addressing their needs promptly and professionally.
• Incident Management: As a Support Analyst, you will manage incidents and service requests in accordance with established procedures and guidelines. You will create and update support tickets or cases, track the progress of each case, and ensure that issues are resolved within the defined service level agreements (SLAs). You may escalate complex issues to higher-level support teams or collaborate with other departments to facilitate resolution.
• Documentation and Knowledge Management: Accurate and detailed documentation is crucial in a support role. You will maintain comprehensive records of support incidents, including the steps taken to troubleshoot and resolve each issue. You may contribute to knowledge bases or help develop self-service resources to enable users to find solutions independently. Regularly updating documentation and sharing knowledge with colleagues helps improve efficiency and provide consistent support.

Skills Required for Support Analyst

• Technical Knowledge: A strong understanding of computer systems, software applications, hardware components, and network infrastructure is essential. You should be familiar with operating systems, troubleshooting methodologies, and commonly used software and hardware technologies.
• Problem-Solving Abilities: Support Analysts need strong problem-solving skills to diagnose and resolve technical issues effectively. You should be able to analyze symptoms, ask relevant questions, and apply logical thinking to identify the root cause of problems and provide appropriate solutions.
• Communication Skills: Effective communication is vital in a Support Analyst role. You should have excellent verbal and written communication skills to interact with customers or end-users and explain technical concepts in a clear and understandable manner. Active listening skills are also important to gather accurate information about the issues being reported.
• Customer Service Skills: Support Analysts work directly with customers or end-users, and strong customer service skills are essential. You should have a customer-focused mindset, be patient, empathetic, and able to handle challenging situations professionally. Providing a positive customer experience and building rapport with users is crucial.
• Analytical Thinking: Support Analysts often deal with complex technical issues that require analytical thinking. You should be able to break down problems into smaller components, analyze data, identify patterns, and apply logical reasoning to troubleshoot and resolve issues effectively.

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HOW TO APPLY FOR Michelin 2023 ?

To apply for the Michelin 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Michelin company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Support Analyst-pune location

Michelin – Frequently Asked Question?

What is the Michelin selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 2 LPA – 5 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.