For interested applicants with 0 to 3 years of work experience, Fusion CX in Navi Mumbai is offering the position of Customer Support Executive. Receivers of this job description will partake in answering incoming calls as well as making outbound calls, answering queries, and troubleshooting customer issues over emails and chats. the position is best suited to a person with good English communication skills, and a basic understanding of computers and customer relationship management tools. There is an opening for freshers, and candidates will gain exposure in many areas. In addition to full-time employment with a day shift, the company provides opportunities for personal health, and paid leaves, ranges of 15,000 to 20,000 INR is offered which are complemented with performance-based bonuses and other after service benefits. The employment location is Millennium Business Park, Sector 2, Mahape, Navi Mumbai. Walk-in interviews are available
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Fusion CX Limited Walkin drive – OVERVIEW
| Fusion CX Limited Walkin drive – Details | |
| Company | Fusion CX |
| Roles | Customer Care Executive |
| Qualification | 12th pass/ Any Graduate |
| Location | Kolkata/ Howrah |
| Work Experience | 0 – 4 years |
Role & responsibilities for Customer Care Executive
- Respond to incoming calls and addresses customers’ questions related to their insurance policies.
- Give customers precise details regarding the scope of the policy, its coverage, the terms involved, and the claims that can be made.
- Guide customers through the steps of the claims process and describe the necessary documents to be submitted.
- Log customer interactions, feedback, and complaints into the CRM system.
- Contact customers to confirm that the services are completed and that the customers are satisfied.
- Resolve sophisticated issues through higher-order tiered support when appropriate.
Preferred candidate profile:
- Education: 12th grade completed, or Holds a degree in any field. Open to fresh applicants.
- Experience: Two years in customer service, with a focus on insurance or consumer electronics.
- Communication: Fluency with excellent verbal communication in the listed languages.
- Technical Skills: Basic understanding of household electronics and proficiency in MS Office.
- Other Skills:
- Active and passive listening and problem-solving skills are required.
- Demonstrates patience and empathy in customer service interactions.
- Demonstrated ability to manage multiple calls, tasks, and competing priorities.
- Language proficiency: Hindi, English, Marathi, Tamil, Kannada, Telugu, Malayalam, and Bengali.
Fusion CX Walkin interview Schedule: Dates, Locations, and Venues
| For Mumbai Location Interested Candidates Can Walk-In Directly To The Below Venue For Interview | |
| Time & Venue | 9th August – 18th August , 9.30 AM – 5.30 PM |
| walk-in Address: | Unit No – 919, 9 th floor, RUPA SOLITAIRE, MILLENNIUM BUSINESS PARK, A1 – wing, Millenium Business Park, Sector 2, Mahape, Navi Mumbai, Maharashtra 400710 Contact – Himanshu ( 9711286592 ) |
Fusion Company Perks and Benefits
- Fixed salary + Incentives
- Any 9 Hour shift between 9 AM to 9 PM.
- Immediate joining
About Fusion CX company
Fusion CX offers advanced technology services to enhance customer engagement in different industries. Business Intelligence Reporting and Analytics, Workforce Optimization, Multichannel Customer Support, and other services aid in customer relationship management, and highly skilled personnel enable excellent service Fusion CX aims to enhance customer relationships. Customer satisfaction and operational efficiency are boosted using artificial intelligence, while customer loyalty and satisfaction is driven through personalized service.
Frequently Asked Question?
What positions are available at the Fusion CX walk-in drive in Mumbai?
The walk-in drive at Fusion CX is primarily for the Customer Support Executive role in the voice process. Candidates will be responsible for handling inbound and outbound customer calls, addressing inquiries, and providing solutions.
When and where is the walk-in interview being held for Fusion CX in Mumbai?
- Dates: August 3 to August 17, 2025 (excluding weekends)
- Time: 10:00 AM to 4:00 PM
- Venue: Fusion CX, Millennium Business Park, Sector 2, Mahape, Navi Mumbai, Maharashtra 400710
Who can attend the walk-in interview at Fusion CX in Mumbai?
Both freshers and experienced candidates are welcome to attend the Fusion CX interview. A minimum qualification of 12th pass is required, and candidates should have good communication skills and a willingness to work in a customer service environment.
What documents should I bring to the interview at Fusion CX in Mumbai?
- Updated resume
- Government-issued ID proof (e.g., Aadhaar card, passport)
- Educational certificates
- Recent passport-sized photographs
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
