Work from home at Preply For Customer Support Specialist

Work from home at Preply: Preply is currently hiring a Customer Support Specialist for a remote role. The company looks for applicants with 0–3 years of experience. It is anticipated that this position will pay between 3 and 5 lakhs per year.

Opening Details

What you need to succeed :

• Previous experience providing support via live chat.
• Fluency in English, both written and spoken.
• Strong technical and analytical abilities.
• Capable of offering proactive and innovative solutions.
• Ability to understand and address customer needs effectively.
• Excellent written and verbal communication skills.
• Team player with a collaborative attitude.
• Focused on delivering simple, efficient solutions to achieve quick results.
• Customer-centric approach with a high level of empathy and active listening skills.
• Passionate about learning and committed to continuous self-improvement.
• Computer with at least an i5 or i7 processor, 16GB RAM, and 256GB SSD.
• Reliable internet connection with a minimum speed of 30Mbps.

What you’ll be doing:

• Respond to customer inquiries and address any issues they may encounter.
• Identify problem areas and escalate them to the appropriate team.
• Ensure customer satisfaction by collecting and tracking user feedback.
• Collaborate with product teams to resolve issues and relay customer feedback.

Preply Principles:

• Make a difference: Preply are passionate about our work and committed to making a lasting, life-changing impact.
• Focus on learners: Learners are at the heart of everything we do. Every day, we empower tutors to provide exceptional learning experiences.
• Strive for perfection: We aim to create a seamless and enjoyable customer experience, continuously refining every detail to ensure excellence.
• Seize the moment: In a fast-paced world, swift action matters. Now is the time to make meaningful progress.
• Disciplined execution: Our discipline comes from a commitment to excellence in execution. We set clear goals, prioritize effectively, and use resources wisely.
• Dive deep: We use business acumen and curiosity to explore discrepancies, uncovering valuable insights that inform our decisions.
• Growth mindset: We actively seek growth opportunities, viewing today’s best performance as the starting point for tomorrow. We embrace feedback and learn from setbacks.
• Raise the bar: We continuously elevate our performance standards, building diverse, high-performing teams capable of making a significant impact.
• Challenge, disagree, and commit: We value honest, open communication, even when disagreements arise. We challenge ideas when necessary and fully commit once decisions are made.
• One Preply: We prioritize collaboration and inclusion, supporting one another’s success and celebrating team achievements over personal ambitions.

Preply (Customer Support Specialist): Apply Link

To Check & Apply for Work from home at Preply (Remote) Important Link

Why Choose Preply ?

Preply offers a dynamic and supportive work environment for Customer Support Specialists, where you’ll have the opportunity to make a direct impact on learners and tutors. The company values innovation, collaboration, and continuous improvement, providing a platform for personal growth and professional development. As part of the Preply team, you’ll work in a fast-paced, customer-centric setting, helping to enhance the learning experience while contributing to the company’s mission of connecting learners with the best tutors globally. Preply fosters a culture of inclusivity and teamwork, making it an ideal place to grow your career in customer support.

HOW TO APPLY ?

To apply for the Preply Work From Home Jobs – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

About Preply company :

Preply is an online learning platform that connects students with tutors from around the world for personalized lessons in various subjects, including languages, mathematics, and professional skills. The platform allows learners to find and work with tutors who match their learning preferences, schedule, and goals. With a focus on flexible, one-on-one sessions, Preply enables students to improve their knowledge and skills at their own pace. It offers a global marketplace for tutors, allowing them to create their own profiles, set rates, and teach students remotely, making it a versatile tool for both educators and learners.

FAQ

What does a customer support specialist do?

Customer support specialists assist customers with inquiries or concerns related to a company’s products or services. In addition, they inform customers about specifications and features for an improved customer experience. They may also work with sales teams to ensure a smooth transition to ownership.

Is customer support a IT job?

Just like any other role in the technology industry, customer support, IT, and product companies require the perfect combination of soft skills and technical skills. Here are the top skills companies look for while hiring for the position of customer support engineer.

DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.