Amazon has a job opening for an Associate/Support Advisor for people with a Bachelor’s degree or higher. This job is open to both new graduates and professionals with 0–10+ years of experience. There are two main places where the job is available: Hyderabad and Bangalore. Associates and Support Advisors are expected to provide excellent customer service, help resolve technical issues, and support the company’s operational needs in a variety of ways. This job offers a dynamic and fast-paced work environment where people can learn how to deal with customers, provide technical support, and solve problems while also contributing to Amazon’s culture of putting the customer first.
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Opening Details for Amazon Off Campus Drive 2026
| Amazon Off Campus Drive 2026 Details : | |
| Company | Amazon |
| Roles | Associate / Support Advisor |
| Qualification | Bachelor’s degree or Advanced Degree |
| Location | Hyderabad / Bangalore |
| Work Experience | 0-10+ years |
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Roles & Responsibility for Associate
- Respond to a high volume of live contacts, mostly by phone Calls, Chats, Cases and Tickets. Ownership to ensure every customer encounter is maximized with the utmost problem-solving and Customer Obsession possible.
- Close enquiries on the basis of available documentation – FAQ, KB articles and SOPs – escalate if resolution cannot be provided against process.
- Gain customer trust by managing empathetic, one-on-one conversation to determine then adapt resolution plans on-the-fly based on each employee’s evolving needs.
- React quickly to employees’ pressing matters, and facilitate that appropriate communication and documentation happens despite information gaps.
- Exercise good judgment, critical thinking and rationale in balancing compliance with process and the request at hand as you investigate and resolve employees’ inquiries right when they ask.
Roles & Responsibility for Support Advisor
- Intensive live contact, mainly by telephone and possibly chat, with a massive amount of customer contacts Setting up the expectation level to solve the requests in first line as well for problem solutionment and customer obsession.
- Completion of requests by utilizing appropriate documentation including FAQs, knowledge base articles and other Apple Standard Operating Procedures – escalate where these cannot be resolved.
- Create trust with customers, in empathetic and personalized conversations that are adjusted to the customer’s reality during live interactions as you listen and analyze efficient resolution plan while helping them, provide guidance on better solutions for customers.
- Be the first point of contact and react quickly to urgent requests from employees while ensuring that appropriate communication and documentation (even with limited information) happens.
- Demonstrate excellent judgment, critical thinking and rationale when deciding when to follow a process and when to accommodate an employee’s needs. Review/determine resolutions for their requests on the fly.
Also apply – Qualcomm Off Campus Drive 2026: Associate Engineer | Hyderabad (2024/2025 Batch)
Apply Link for the Associate & Support Advisor Roles
| To Click & Apply for Associate Role (Hyderabad / Bangalore Location) | |||||
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| To Click & Apply for Support Advisor Role (Hyderabad / Bangalore Location) | |||||
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About Amazon Company:
amazon (AMZN) Amazon, which Jeff Bezos launched in 1994, is the world leader in e-tailing and cloud computing. The company began as an online bookstore, and has added a much broader range of goods and services over the years, including cementing its lead in retail business as well digital streaming offerings, artificial intelligence and logistics. Its cloud business, Amazon Web Services (AWS), is among the most significant players in cloud infrastructure. In the tech and business worlds, Amazon is a cool company – at least in theory. It is active around the world and is one of the biggest and most powerful corporations in existence.
FAQs for Amazon Off Campus Drive 2026:
What qualifications are required for the Associate / Support Advisor role at Amazon?
To be eligible for the Associate / Support Advisor role at Amazon, candidates must have a Bachelor’s degree or an Advanced Degree. This role is suitable for individuals with 0-10+ years of work experience.
Where are the Associate / Support Advisor positions located at Amazon?
Amazon offers the Associate / Support Advisor positions in two major locations: Hyderabad and Bangalore. These roles provide opportunities to work in Amazon’s vibrant and innovative work environments in both cities.
What kind of work experience is required for the Associate / Support Advisor role at Amazon?
Amazon’s Associate / Support Advisor role is open to candidates with varying levels of work experience, from freshers to professionals with up to 10+ years of experience. The position offers flexibility for both entry-level and experienced individuals to join and contribute to Amazon’s customer-focused team.
Disclaimer:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
