American Express is recruiting for the post of Customer Service Analyst in Gurugram. It is a Minimum Bachelor requirement job and welcomes fresh grads with open arms, suitable for fresh graduates who are looking to start their career in customer service. As a Customer Service Analyst, you will be at the forefront of delivering excellent customer support for customers questions and concerns. We are looking for someone who has exceptional organisational and communication skills, as well as excellent attention to detail and can deal with customer issues professionally. This is an excellent opportunity for someone looking to start their career at a world class organisation like American Express.
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American Express Customer Service Analyst Overview:-
| American Express Job Details:- | |
| Company | American Express |
| Roles | Customer Service Analyst |
| Qualification | Bachelor’s degree |
| Location | Gurugram |
| Work Experience | Fresher |
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Roles & Responsibilities For Customer Service Analyst Role
- Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive
- work to avoid future overdue with accounts that have a high exposure.
- Managing and processing New Commercial Client and Card Member applications
- Servicing Clients through Inbound and Outbound calls
- Ensure established compliance measures are met when completing set up and maintenance of accounts
- Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud,
- risk, AML, and due diligence requirements
- Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received
- Manage the “end to end” journey of a commercial setup and Card Member
- Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care
- Work in a fast-paced, structured service center environment
- Document necessary account information and offer solutions that benefit the customer and our business
- Maintain acceptable performance standards, including effectiveness, efficiency, and quality.
Skills Required For Customer Service Analyst Role
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Ability to use customer service software and CRM systems
- Ability to multi-task in a fast-paced setting
- Attention to detail and accuracy
- Good at handling and resolving complains of guests
- Strong organizational skills
- Teamwork and collaboration skills
- Understanding of American Express products and services
- Ability to handle work in a fluctuating working conditions
Apply Link for Customer Service Analyst Role at American Express
| Check below to apply now for the Customer Service Analyst Role (Gurugram Location) |
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About American Express Company
Amex American Express is a multinational financial services corporation, also known for its credit card and charge card. Amex, which was founded in 1850, is a global provider of financial products and services that provide customers with access to products, insights and experiences that are unique amongst their peers. The company’s products and services include online applications, loyalty programs and an array of financial services that address the needs its more than 130 million customers in over 130 countries. The company is well regarded for its dedication to delivering outstanding customer experiences and building trusted relationships.
Frequently Asked Questions about American Express
What qualifications are required to apply for the Customer Service Analyst role at American Express?
To apply for the Customer Service Analyst role at American Express, you need to have a Bachelor’s degree in any field. Freshers are welcome to apply.
Is prior work experience necessary for the Customer Service Analyst position at American Express?
No, prior work experience is not required for the Customer Service Analyst position at American Express. The company is open to hiring freshers and provides necessary training to help you succeed in the role.
Where is the Customer Service Analyst position located at American Express?
The Customer Service Analyst role at American Express is located in Gurugram, Haryana.
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
