Join Diebold Nixdorf Work From Home: Now Hiring Associate Service Desk. Any Graduate candidates can apply for the post.
Complete details are given below:-
- Company -Diebold Nixdorf Work From Home
- Roles -Associate Service Desk
- Qualifications -Any Graduate
- Location -Remote ( Work From Home )
- Work Experience -Minimum 6 Month Experience
- Salary -4 LPA – 6 LPA
ABOUT THE COMPANY
Diebold Nixdorf is a multinational technology company that specializes in providing software and hardware solutions for the financial and retail industries. The company was formed in 2016 through a merger of Diebold, Incorporated, and Wincor Nixdorf AG, two prominent companies in the industry.
Diebold Nixdorf offers a wide range of products and services, including automated teller machines (ATMs), point-of-sale systems, cash handling systems, software solutions, and consulting services. Their solutions are used by banks, credit unions, retailers, and other financial institutions around the world.
ATMs are one of Diebold Nixdorf’s core products, and they have a significant market presence in this area. They provide a variety of ATM models designed to meet different needs, from basic cash withdrawal machines to advanced self-service terminals that offer additional functionalities such as check deposit, bill payment, and account management.
In addition to ATMs, Diebold Nixdorf offers software solutions that help financial institutions and retailers optimize their operations. These solutions include transaction processing software, cash management software, security solutions, and omni-channel banking solutions that enable customers to access their accounts through multiple channels such as mobile banking and online banking.
Diebold Nixdorf operates globally, serving customers in over 130 countries. The company has a strong presence in North America, Europe, and Asia, and it works with a wide range of clients, from small community banks to large multinational corporations.
JOB RESPONSIBILITIES FOR THE POST OF Associate Service Desk
- Answers inbound customer calls and/or transforms information from any customer service channel into the ticket system.
- Uses remote tools to troubleshoot, analyze and resolve technical issues.
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (i.e., password resets, software configuration, etc.).
- Documents all activity and updates the appropriate knowledge management, reporting and other systems.
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (i.e., cancelations, additional information). * Informs manager or dedicated IRM team in case of customer escalations.
- Ensures high levels of customer satisfaction at all times.
SKILLS REQUIRED FOR Associate Service Desk
- High School Diploma or comparable
- Native Speaker quality in required local language/primary language.
- English language skills are additionally implied.
- Min. 6 months experience in a call center environment is recommended
- Willingness to work in shift models, based on customer requirements.
- PC literacy, especially usage of Microsoft Office package.
- Industry Knowhow preferred.
- Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone.
HOW TO APPLY FOR Diebold Nixdorf (work from home)RECRUITMENT 2023 ?
To apply for the Diebold Nixdorf (work from home)2023 interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
Interested Candidates Can Apply Through the Apply Link Given Below
Associate Service Desk
Diebold Nixdorf (work from home)Recruitment 2023 – Frequently Asked Question ?
What is the Diebold Nixdorf (work from home) selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the Diebold Nixdorf (work from home)salary for freshers?
The average of 4 LPA – 6 LPA is based on the reports of Glassdoor and Ambition Box.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information
