Exciting Job Opportunities at Sutherland: Walk-in Interviews for Voice Process Executive and Non-Voice Process Positions.Any Graduate candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company –Sutherland Walk-in
- Role –Voice Process Executive and Non-Voice Process
- Qualification –Any graduate
- Experience –freshers
- Location –Hyderabad/Chennai
- Salary –1.25 – 3 LPA
ABOUT COMPANY
Sutherland is a global business process outsourcing (BPO) and technology-enabled services company. With a presence in over 20 countries and a diverse range of industry expertise, Sutherland helps clients optimize their business processes, improve customer experiences, and drive operational efficiency.
The company offers a wide array of services, including customer support, technical support, sales, finance and accounting, human resources, and back-office operations. Sutherland leverages advanced technologies, automation, and analytics to deliver innovative solutions that meet the evolving needs of its clients.
Sutherland’s key focus areas include digital transformation, customer engagement, and intelligent automation. The company combines its deep industry knowledge, data-driven insights, and customer-centric approach to create tailored solutions that drive business growth and foster long-term relationships with clients.
What You Will Be Doing As Voice Process Executive?
- Customer Support: You will be responsible for handling inbound and/or outbound calls from customers and addressing their inquiries, concerns, or issues. This may include providing product information, troubleshooting technical problems, assisting with account management, or resolving complaints.
- Communication and Active Listening: You will engage in effective communication with customers, actively listening to their needs, and providing accurate and relevant information. Your goal will be to ensure clear and concise communication, building rapport, and maintaining a professional and empathetic tone.
- Problem Solving: As a Voice Process Executive, you will analyze customer situations, identify problems or challenges, and offer appropriate solutions. This may involve collaborating with internal teams, accessing knowledge bases, or following predefined processes to resolve customer queries or issues.
- Documentation and Data Entry: Accurate and timely documentation of customer interactions, including notes, actions taken, and resolutions provided, will be part of your responsibilities. You may also be required to enter relevant information into databases or customer management systems.
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What You Will Be Doing As Non-Voice Process?
- Email Correspondence: You will be responsible for managing customer inquiries, requests, or issues through email correspondence. This may involve responding to customer queries, providing product information, addressing concerns, or offering solutions in a written format.
- Chat Support: You may engage in real-time chat interactions with customers, providing instant responses and assistance. This includes handling multiple chat conversations simultaneously, addressing customer queries, troubleshooting issues, or guiding customers through various processes.
- Social Media Engagement: As part of the non-voice process, you may be responsible for managing customer interactions and inquiries through social media platforms. This involves monitoring social media channels, responding to customer comments or messages, and providing timely and accurate support.
- Data Entry and Processing: Accurate and efficient data entry and processing may be part of your responsibilities. This includes updating customer information, recording transaction details, or managing specific databases or systems as required.
SKILLS REQUIRED FOR THE JOB
- Written Communication: Strong written communication skills are essential for effectively communicating with customers through email, chat, or social media platforms. This includes proficiency in grammar, spelling, punctuation, and clarity of expression.
- Typing Speed and Accuracy: A good typing speed with a high level of accuracy is important to efficiently handle non-voice interactions. This helps in responding to customer inquiries or issues in a timely manner while maintaining accuracy and professionalism.
- Active Listening: While non-voice interactions do not involve verbal communication, active listening skills are still important. Being able to understand and interpret customer messages accurately helps in providing appropriate responses and solutions.
- Problem-Solving: Non-voice process professionals need to be adept at analyzing customer inquiries or issues and identifying appropriate solutions. Strong problem-solving skills, along with the ability to think critically and creatively, are valuable in resolving customer concerns effectively.
- Empathy and Customer Focus: Demonstrating empathy and a customer-centric approach is crucial in non-voice interactions. The ability to understand customer needs, address their concerns, and provide satisfactory solutions contributes to a positive customer experience.
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HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the Sutherland (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Voice Process Executive |
| Experience | FRESHERS |
| Contact no. | Harshita Sen ( 9303134595 ) |
| Date | 1st June – 10th June |
| Time | 11.00 AM – 2.00 PM |
| walk-in Address: | Survey No. 201, Ltd 99LH, Lanco Hills Technology Park, Lanco Hills Private Rd, Sai Vaibhav Layout, Hyderabad, Telangana 500089. |
FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Non-Voice – International Process |
| Experience | 1-4 Years |
| Contact no. | Divya Kumari |
| Date | 29 May – 5th June , |
| Time | 9.30 AM – 5.30 PM |
| walk-in Address: | SUTHERLAND -Ground floor, Gateway office parks, Perungalathur, Chennai. Landmark Opposite Perungalathur Railway Station. |
Sutherland – Frequently Asked Question ?
What is the Sutherland selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 1.25 – 3 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
