Join DCB Bank as a Customer Care Executive/Liability Sales Officer and Enhance Customer Experience.Any graduate candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – DCB Bank
- Role – Customer Care Executive/Liability Sales Officer
- Qualification – Any graduate
- Experience – 1-5
- Location –Mumbai/chennai/hyderbad
- Salary –2.5 – 4LPA
ABOUT COMPANY
DCB Bank, officially known as Development Credit Bank, is a leading private sector bank in India. Established in 1930, the bank has a rich history of providing banking and financial services to individuals, small businesses, and corporate clients.
With its headquarters in Mumbai, DCB Bank operates a wide network of branches and ATMs across various cities in India. The bank offers a comprehensive range of banking products and services, including savings and current accounts, fixed deposits, loans, credit cards, insurance, and investment solutions.
DCB Bank focuses on delivering personalized banking experiences to its customers and strives to build long-term relationships based on trust and reliability. The bank has a customer-centric approach and aims to cater to the diverse financial needs of individuals and businesses.
The bank has been recognized for its technological advancements and digital initiatives, providing customers with convenient and secure digital banking services. DCB Bank offers online and mobile banking platforms, enabling customers to manage their accounts, transfer funds, pay bills, and access a range of financial services anytime, anywhere.
DCB Bank places emphasis on innovation and constantly explores new avenues to enhance customer experience. The bank invests in technology, infrastructure, and talent to offer efficient banking solutions and stay ahead in the dynamic banking landscape.
What You Will Be Doing As Customer Care Executive
- Customer Assistance: You will be the first point of contact for customers, providing assistance, guidance, and resolution to their queries, concerns, and requests. This may involve addressing account-related inquiries, explaining banking products and services, assisting with transactions, and resolving customer complaints.
- Relationship Management: Building and maintaining strong relationships with customers will be a key aspect of your role. You will engage with customers to understand their needs, identify opportunities for cross-selling or upselling relevant banking products or services, and provide personalized recommendations based on their financial requirements.
- Account Management: You will be responsible for managing customer accounts and ensuring accurate and updated records. This may involve account opening, updating customer information, processing account closures, and assisting customers with account-related documentation and processes.
- Problem Resolution: As a Customer Care Executive, you will proactively identify and resolve customer issues, striving to provide prompt and effective solutions.
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What You Will Be Doing As Sales Officer?
- Sales and Business Development: Your primary focus will be on acquiring new customers and expanding the bank’s customer base. You will actively prospect and generate leads, conduct market research to identify potential customers, and engage in sales activities to promote DCB Bank’s products and services.
- Relationship Building: Building and maintaining strong relationships with customers will be crucial. You will engage with potential customers, understand their financial needs, and provide personalized solutions to meet their requirements. You will also nurture relationships with existing customers, ensuring customer satisfaction and promoting customer retention.
- Product Promotion: You will be responsible for promoting and creating awareness about DCB Bank’s various products and services, including savings accounts, loans, credit cards, insurance, and investment solutions. You will explain product features, benefits, and eligibility criteria to customers, highlighting how these offerings can meet their financial goals.
- Customer Consultation: As a Sales Officer, you will consult with customers to assess their financial needs, evaluate their eligibility for different products and services, and recommend suitable solutions. This may involve analyzing customer profiles, conducting financial assessments, and providing appropriate recommendations to meet their specific requirements.
Skills Required for the job
- Customer Service: Strong customer service skills are crucial for providing exceptional shopping experiences. This includes active listening, effective communication, empathy, and problem-solving skills to address customer needs and concerns.
- Sales and Product Knowledge: A solid understanding of sales techniques and product knowledge is essential. This involves being able to communicate product features, benefits, and pricing to customers, as well as effectively upselling or cross-selling.
- Communication Skills: Clear and effective communication skills are vital for interacting with customers, team members, and management. This includes verbal and written communication, active listening, and the ability to convey information accurately and persuasively.
- Teamwork and Leadership: For TLs, strong leadership and teamwork skills are necessary to motivate and guide the sales team. This includes the ability to delegate tasks, provide constructive feedback, resolve conflicts, and foster a positive and collaborative work environment.
- Problem Solving: Being able to identify and resolve customer issues or challenges is important. This requires critical thinking, adaptability, and the ability to make decisions quickly and effectively in a fast-paced retail environment.
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HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the DCB Bank (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Care Associate |
| Experience | 1-5 |
| Contact no. | Jil Gangar ( 9821830765 ) |
| Date | 5th June – 9th June , |
| Time | 10.00 AM – 4.00 PM |
| walk-in Address: | 2nd Floor, DCB Bank, Liberty Garden Road No., Malad, Mumbai – 400064 |
FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Liability Sales Officer – Assiatant Manager |
| Experience | 2-6 |
| Contact no. | Ms. Adhisankari ( 8015233849 ) |
| Date | 6th June – 8th June , |
| Time | 10.00 AM – 4.30 PM |
| walk-in Address: | Door No, 2, Thanikachalam Rd, Parthasarathi Puram, T. Nagar, Chennai, Tamil Nadu 600017 |
FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | CUSTOMER CARE ASSOCIATE |
| Experience | 1-5 |
| Contact no. | Gargee Kabre ( 8369183147 ) |
| Date | 5th June – 9th June , |
| Time | 10.00 AM – 4.00 PM |
| walk-in Address: | DCB Bank Ltd Contact Centre 9-1-125/1 Siddharth Plaza 3rd Floor 44, Sarojini Devi road, Near New D-Mart, Secunderabad Pin- 500003 |
DCB Bank – Frequently Asked Question?
What is the DCB Bank selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2.5-4LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
