Job Opportunity at Harman International for Engineer-IT Support Role. BE/BTech/BSc candidates can apply for these.
Table of Contents
The complete details of this jobs are as follows :
- Company – Harman International
- Role – Engineer-IT Support
- Qualification – BE/BTech/BSc
- Experience – 1-2 Years
- Location – Bangalore
- Salary – 2.8 LPA – 4 LPA
ABOUT COMPANY
Harman International Industries, commonly known as Harman, is an American company that specializes in the development and manufacturing of connected technologies for automotive, consumer, and professional markets. Here are some key details about Harman International:
Product Offerings: Harman offers a diverse range of products and solutions in several key areas:
Automotive Solutions: Harman is a leading provider of connected car technologies, including infotainment systems, audio and visual products, connected services, telematics, and vehicle connectivity solutions. They collaborate with automotive manufacturers to deliver enhanced in-car experiences and advanced driver assistance systems.
Consumer Electronics: Harman develops and manufactures audio and visual products for consumers, including home audio systems, headphones, wireless speakers, and soundbars. They focus on delivering high-quality audio experiences and innovative technologies that enrich the entertainment and multimedia experiences of consumers.
Professional Solutions: Harman provides professional audio, video, lighting, and control solutions for a variety of industries, including live entertainment, hospitality, retail, education, and corporate environments. Their offerings include audio systems, lighting solutions, digital signage, conferencing systems, and networked AV solutions.
Brands: Harman owns and operates several well-known brands in the audio and automotive sectors. Some of their prominent brands include JBL, Harman Kardon, AKG, Mark Levinson, Revel, Infinity, Lexicon, and Bang & Olufsen Automotive. Each brand caters to specific market segments and has its unique positioning and product offerings.
Connected Technologies and Services: Harman is at the forefront of developing connected technologies and services that enhance user experiences and enable seamless connectivity. They focus on areas such as IoT (Internet of Things), cloud-based services, artificial intelligence, machine learning, and data analytics to deliver personalized and intelligent solutions.
Research and Innovation: Harman emphasizes research and development to drive innovation and stay at the cutting edge of technology. They invest in advanced technologies and collaborate with industry partners, academic institutions, and startups to explore emerging trends and develop new solutions.
Global Presence: Harman has a global presence, serving customers in more than 150 countries. The company operates manufacturing facilities, research and development centers, and sales offices across the Americas, Europe, Asia, and other regions.
Acquired by Samsung: In 2017, Harman International was acquired by Samsung Electronics, a global technology company. The acquisition allowed Harman to leverage Samsung’s resources and expertise while maintaining its own brand identity and operating as a standalone subsidiary.
Industry Recognition: Harman has received numerous accolades and industry recognition for its products, technologies, and design innovations. They have won awards in areas such as audio quality, automotive technologies, user experience, and design aesthetics.
What You Will Be Doing As An Engineer-IT Support
- Act as a single point of contact for all modes of support such as phone calls, chat, web portal and emails from customers regarding their IT issues and queries
- Basic and intermediate level of understanding related to Incident, Service Requests, Work Orders, Major Incidents, Change Request, Knowledge Articles, Knowledge Base, Problem Management, Problem Record and Priority/Severity types response/resolution timelines, CMDB, CIs etc.
- Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
- 1st and 2nd line support – troubleshooting of IT problems (in-house software to hardware, such as Laptops, PCs and Printers, IPhone, Exchange & Active Directory)
- Provide basic troubleshooting and support for MS Office applications used (Word, Excel, Outlook, PowerPoint, Visio & Project)
- Escalate unresolved calls to the appropriate support groups as per defined matrix and chase them until closure
- Take ownership of user IT issues and follow up the status of problems with respective work groups on behalf of the end user
- Communicate progress on Incidents and Service Requests in a timely manner back to the end user
- To maintain a high-degree of customer service for all support queries and adhere to all ITIL & ITSM principles
- Provide stats for the daily/weekly/monthly Service Desk report on call trends and other analysis
- Publishing support documentation to assist staff with requests for information & provide staff training if required
- Handling major incidents by coordinating with multiple teams
- An ITIL qualification (ITIL V3 and Edition 4) is preferable, but not essential
- Basic knowledge/awareness of Desktop Services, Networking, 0365, IT Security. MCP certification would be desirable
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HOW TO APPLY FOR Harman International 2023 ?
To apply for the Harman International 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Harman International company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Engineer-IT Support Role – Bangalore
Harman International – Frequently Asked Question?
What is the Harman International selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2.8 LPA – 4 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
