Exciting Job Opportunity at FIS for Customer Service Roles. Any Graduate candidates can apply for these.
Table of Contents
The complete details of this jobs are as follows :
- Company – FIS
- Role –Customer Service
- Qualification –Any Graduate
- Experience –0-3
- Location –Gurgaon , Mumbai
- Salary –3 LPA – 5 LPA
ABOUT COMPANY
FIS, formerly known as Fidelity National Information Services, is a global financial technology company that provides a wide range of technology solutions and services to the financial industry. It offers a comprehensive suite of software products and services that support financial institutions in their operations, including banking, payments, wealth management, risk management, compliance, and more.
FIS was founded in 1968 and has grown to become one of the largest fintech companies in the world. It serves a diverse range of clients, including banks, credit unions, investment firms, insurance companies, government entities, and retailers. FIS operates in over 130 countries and has offices and data centers located worldwide.
The company’s software platforms and solutions enable financial institutions to streamline their operations, improve efficiency, enhance customer experiences, manage risk, and comply with regulatory requirements. Some of FIS’s notable products include core banking systems, payment processing platforms, risk management solutions, trading and wealth management platforms, fraud detection and prevention tools, and digital banking solutions.
In addition to its software offerings, FIS provides consulting, implementation, and support services to help clients leverage its technology solutions effectively. The company also invests in research and development to drive innovation and stay at the forefront of the rapidly evolving financial technology landscape.
FIS has expanded its reach through acquisitions of other fintech companies, allowing it to broaden its product portfolio and strengthen its position in the market. The company is publicly traded on the New York Stock Exchange under the ticker symbol “FIS” and is included in the S&P 500 index.
What You Will Be Doing As An Customer Service
- Support: FIS should offer knowledgeable and skilled support representatives who can assist customers with their inquiries or problems. This may involve providing technical assistance, troubleshooting software or system issues, and offering guidance on utilizing FIS’s products and services.
- Responsiveness: FIS should be responsive to customer inquiries, issues, and requests in a timely manner. This involves promptly acknowledging customer communications and providing appropriate follow-up and resolution.
- Communication: FIS should maintain open and transparent communication channels with its customers. This includes providing regular updates on system maintenance or upgrades, notifying customers of any service disruptions or outages, and sharing relevant information or product enhancements that may benefit customers.
- Training and Education: FIS should provide training and educational resources to its customers to ensure they can effectively utilize its products and services. This may involve conducting training sessions, offering user guides or documentation, and providing access to online knowledge bases or support portals.
- Problem Resolution: FIS is responsible for resolving customer issues effectively and efficiently. This may require investigating problems, identifying root causes, and implementing appropriate solutions in a timely manner. FIS should strive to minimize disruptions to its clients’ operations and ensure customer satisfaction.
- Feedback and Improvement: FIS should actively seek feedback from its customers regarding their experience with its products and services. Customer feedback helps identify areas for improvement and allows FIS to enhance its offerings to better meet customer needs and expectations.
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SKILL REQUIRED FOR Customer Service
- Communication Skills: Strong verbal and written communication skills are crucial for customer service representatives. They should be able to articulate information clearly, actively listen to customers, and adapt their communication style to meet the needs of different individuals.
- Product/Service Knowledge: A solid understanding of the company’s products or services is essential for providing accurate information and guidance to customers. Customer service representatives should continuously update their knowledge base to stay informed about the latest offerings and updates.
- Empathy: Demonstrating empathy means understanding and relating to customers’ feelings and concerns. Customer service representatives should show compassion, patience, and understanding to build rapport and establish a positive connection with customers.
- Problem-Solving Skills: Customer service often involves addressing and resolving customer issues or complaints. Strong problem-solving skills enable representatives to analyze situations, identify root causes, and provide effective solutions or escalate issues as necessary.
- Patience and Resilience: Customer service can sometimes involve dealing with frustrated or upset customers. Patience and resilience help representatives stay calm, maintain professionalism, and handle challenging situations with grace.
- Time Management: Efficiently managing time is crucial in customer service, as representatives often handle multiple inquiries simultaneously. Being able to prioritize tasks, organize workflow, and meet response time expectations is important to provide timely assistance to customers.
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HOW TO APPLY FOR FIS 2023 ?
To apply for the FIS 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to FIS company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Service Role – Gurgaon , Mumbai
FIS – Frequently Asked Question ?
What is the FIS selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
