IntouchCX is hosting an open walk-in drive for its international chat team at the Hyderabad office, and the slot is wide fresh graduates or veterans with up to three years in the field. Interviews take place from June 17 through June 26, every day between 9:30 AM and 5:30 PM, at the B16 building, Raheja Mindspace, fifth floor. Starting pay sits near 2.25 lakh per year and can climb to 4.5 lakh based on what you prove you can do.
Because this role is non-voice, solid written English and a keep-the-customer-first attitude are simply non-negotiable. You need to be okay with rotating shifts-including nights-since the team talks to clients in every time zone. Basic computer know-how and fast, accurate typing will definitely set you apart.
What will you actually do? Answer chat questions, pass on the right info, fix small problems on the spot, and keep those satisfaction scores up. If that feels like your everyday, swing by the venue and call Shaheen at the number on the flyer if you need extra help. Its a straightforward chance to kick-start a BPO career with a brand that people around the world already trust.
Table of Contents
Opportunity at Intouch CX : Overview
| Opportunity at Intouch CX Details | |
| Company | Intouch CX |
| Role | International Chat Process |
| Qualification | 12th pass |
| Location | Hyderabad |
| Work Experience | 0 – 3 years |
Roles & Responsibilities For International Chat Process
- Reply to live chat questions from overseas shoppers fast and with a friendly tone.
- Figure out what each person needs, then explain products, policies, or services in plain, easy words.
- Walk customers through basic problems-finding lost orders, fixing complaints, or sorting account messes.
- Stick to company chat rules so every visitor feels valued and leaves with a smile.
- Jot down the key points from each chat so the team can review them later.
- Stay up to date on new offers, product tweaks, and process changes so you never give old info.
- Handle several chats at the same time without missing details or losing your cool.
- Spot cases that need a manager’s eye and pass them along smoothly.
- Guard customers private data and follow all privacy laws while you work.
- Aim for team targets on speed, satisfaction, and accuracy every shift.
- Team up with coworkers and support staff, swapping tips that lift everyone.
- Be ready to log on during weekends, nights, and any other shift the business needs.
Walk-In Interview Details: Dates, Location, and Process
| For Hyderabad location interested candidates can walk-in directly to the below venue for interviews | |
| Role | International Chat Process |
| Time and Venue | 17th June – 26 June , 9.30 AM – 5.30 PM |
| walk-in Address: | [Intouch CX’s B16 building, Raheja Mindspace – 5 floor ] Contact – Shaheen |
Why is the International Chat Process at Intouch CX a great career start for freshers?
Intouch CXs International Chat team is a great first stop for recent grads. It gives them real practice in friendly customer care and clear online note-taking while talking to clients from every corner of the globe. New team members pick up vital job habits such as quick problem-solving, tidy written updates, juggling multiple chats, and staying calm and polite-even better, they do all this without the pressure of phone calls. The company backs up that on-the-job learning with step-by-step training, a supportive team vibe, and lessons that match global service standards, so the job becomes a sturdy launchpad for anyone who plans to stick around in the BPO, ITES, or customer-experience world. Add in rotating shifts and live chats, and staff gain early agility, growing self-confidence, and a wide outlook that pays off at every stage of a career.
About Intouch CX Company
IntouchCX, once called 24-7 Intouch, sits in Winnipeg, Canada, but runs more than twenty-five sites around the globe, including a large office in Hyderabad. In January 2023 the company rebranded to match its forward-thinking, people-first goal of offering modern, omni-channel help-chat, voice, email, social-plus smart, AI-backed tools for customers. Its wide service list covers digital CX, back-office work, trust and safety tasks like content review and fraud checks, and AI projects such as data labeling, red-teaming, and transformation advice. Living by the phrase scale meets soul, IntouchCX pours time and money into training, well-being, worldwide job moves, and clear career steps, all inside a metrics-focused workplace that staff frequently praise.
Frequently Asked Questions (FAQs) – IntouchCX International Chat Process
Q1: What is IntouchCX?
A: IntouchCX is a global customer experience and technology solutions company, formerly known as 24-7 Intouch. It offers services such as customer support, content moderation, back-office processing, and AI-based solutions across multiple industries.
Q2: What is the International Chat Process at IntouchCX?
A: The International Chat Process at IntouchCX involves handling customer queries through chat support for international clients. It is a non-voice role focusing on written communication and problem-solving.
Q3: Who can apply for the chat process role at IntouchCX?
A: Freshers and experienced candidates (0–3 years) with good written English, basic computer skills, and a willingness to work in rotational shifts can apply for the role at IntouchCX.
