IntouchCX is looking for people to work as Service Desk Analyst/Customer Service Associate – Non-Voice in Hyderabad and Bangalore. If you finished 12th grade or have any degree, you can apply. They want people with 6 months to 4 years of experience, so both new and experienced people can apply. The job is about helping customers and doing service desk work without talking on the phone, which is good for people who like to chat online. It’s a great chance to work with a nice company and learn new things.
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| IntouchCX Jobs Details: | |
| Company | IntouchCX |
| Roles | Service Desk Analyst/Customer Service Associate (Non-Voice) |
| Qualification | 12th pass/ Any Graduate |
| Location | Hyderabad / Bangalore |
| Work Experience | 6 months to 4 years |
Also apply- Cognizant Walk-In Interview for Non-Voice, Process Executive | 26th April 2025
Key Responsibilities for Service Desk Analyst & Customer Service Associate Roles at IntouchCX
Service Desk Analyst:
- Help customers fix hardware, software, and application problems.
- Solve complex issues with hardware, software, and networks.
- Use remote tools to solve problems quickly.
- Offer great customer service while helping users with tech issues.
- Talk clearly with both technical and non-technical users to understand and explain solutions.
- Work with Tier 1 support to get information and pass on problems to higher support when needed.
- Write down and explain escalated issues to help solve them fast.
Customer Service Associate (Non-Voice):
- Help customers solve technical problems through email and other online ways.
- Build trust with customers by understanding their problems, showing empathy, and responding quickly.
- Use your problem-solving skills to find solutions that fit each customer’s needs.
- Share your ideas with the team to improve services.
- Keep customers updated during important issues.
Apply Now for Service Desk Analyst & Customer Service Associate Roles at IntouchCX
| Check below to apply now for the Service Desk Analyst Role (Hyderabad Location) |
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| Check below to apply now for the Customer Service Associate – Non-Voice Role (Bangalore Location) |
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Also apply- Associate SOC Engineer Job Opening at Futurism Technologies in Pune – Apply Now
About IntouchCX Company
IntouchCX is a company that helps businesses give good customer service. It started in 2000 and is in Canada. They help customers by talking on the phone, email, chat, and social media. IntouchCX works with big companies in areas like shopping, travel, money, games, and health. They help with things like online customer support, safety, and using smart tools to help people. The company cares about its workers and is growing by adding new jobs in places like Cairo. IntouchCX wants to make customer service better in the future.
Frequently Asked Questions About Service Desk Analyst & Customer Service Associate Roles at IntouchCX
What qualifications are required to apply for the Service Desk Analyst and Customer Service Associate roles at IntouchCX?
To apply for the Service Desk Analyst or Customer Service Associate role at IntouchCX, candidates must have a 12th-grade pass or any graduate degree.
Is prior experience necessary to apply for the roles at IntouchCX?
Prior experience of 6 months to 4 years is preferred for both the Service Desk Analyst and Customer Service Associate positions at IntouchCX.
Where are the Service Desk Analyst and Customer Service Associate roles based at IntouchCX?
The Service Desk Analyst and Customer Service Associate positions are based in Hyderabad and Bangalore at IntouchCX.
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
